Can we make it capture keywords faster so it can keep up with our screen pops?
I do not have an accent Balto is always a screen behind me. Meaning the suggestions are reactive not proactive which makes it difficult to use especially when it fails to capture keywords like Licensed Agent, Savings...
Balto isn’t just assisting agents—it is your AI workforce for the contact center. The world’s top-performing contact centers trust Balto to automate call summarization, coaching, QA, compliance, and m
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