Business Management Software

One aspect I dislike about Freshdesk is that some advanced customization options can be a bit limited or require additional integrations, which sometimes slows down the implementation of more complex workflows. Additionally, while the platform is generally intuitive, certain features—such as detailed reporting or automation rules—could be more flexible and user-friendly. Occasionally, we have also experienced minor delays with customer support response times when addressing technical issues. However, these challenges have not outweighed the overall benefits Freshdesk has brought to our organization. Review collected by and hosted on G2.com.

We chose Freshdesk over its competitors primarily due to its user-friendly interface, robust automation features, and seamless integration capabilities. Previously, our communication with the client was handled exclusively via email, which often led to delays and inefficiencies.

Since implementing Freshdesk, we have seen significant improvements. Specifically, the number of client reminders requesting responses has been reduced by half, demonstrating a clear increase in our responsiveness and efficiency. Additionally, by automating several routine processes within Freshdesk, we have been able to avoid hiring two additional employees, resulting in substantial cost savings for our organization. Overall, Freshdesk has streamlined our workflow, improved client satisfaction, and delivered measurable operational benefits. Review collected by and hosted on G2.com.

Some advanced configurations, like automation and custom workflows, can be difficult to set up without prior experience. Additionally, certain reports and integrations require extra tools like Zoho Analytics or Zoho Flow to reach their full potential. Review collected by and hosted on G2.com.

Zoho Desk helps us centralize all customer support requests from email and WhatsApp, making it easier to track, assign, and respond to tickets efficiently. It provides visibility into agent performance and response times, helping us improve service quality and accountability. Automations have reduced manual follow-ups and ensured no request is overlooked. Review collected by and hosted on G2.com.

One of the challenges with SharePoint is that it can feel overwhelming for new users. The interface isn’t always intuitive, especially when it comes to configuring permissions and customizing sites. It often requires additional training and support to use effectively Review collected by and hosted on G2.com.

Microsoft SharePoint solves several key problems, especially around document management and team collaboration. It provides a centralized place to store, organize, and share files securely, which reduces the confusion of having multiple document versions scattered across email threads.

For me, this means less time spent searching for information, better version control, and improved coordination with colleagues, since everyone can access up-to-date documents and track changes easily Review collected by and hosted on G2.com.

The user interface can feel outdated and unintuitive at times, especially for new users. Navigation between modules isn't always seamless, and basic tasks can take a few extra steps compared to other platforms. The reporting tool, while powerful, has a steep learning curve. Building custom reports or adjusting templates often requires technical knowledge or admin-level access, which slows down self-service reporting. Initial implementation takes time and often requires third-party consultants. Some features that should be standard—like advanced billing or multi-entity consolidations—may come at an extra cost. Also, certain modules lack flexibility unless custom-built. Review collected by and hosted on G2.com.

Sage Intacct is helping us streamline and automate our financial processes—especially around accounts payable, receivable, and multi-entity consolidations. Before using it, we struggled with manual data entry, scattered spreadsheets, and delayed reporting. Now, we benefit from centralized data, real-time financial insights, and faster month-end closes. It solves the challenge of managing complex financial operations across departments and entities. With Sage Intacct, we’ve improved accuracy, reduced manual errors, and saved time on reconciliations and reporting. It also ensures compliance with audit trails and supports better decision-making with reliable, timely data. Review collected by and hosted on G2.com.

One thing I don’t love about Workvivo is that it can sometimes feel a bit overwhelming—especially in busy organizations where there’s a constant stream of posts and notifications. It can also be tricky to find older content or important updates once they’ve been buried under newer activity. Review collected by and hosted on G2.com.

It gives everyone a space to share updates, give shout-outs, and stay connected with what’s happening across the company. For me, it makes work feel more personal and engaging—like I’m part of a real community, not just stuck in a cycle of emails and meetings. Review collected by and hosted on G2.com.

I like this product but there are some issues which i faced during my usage. As a user I have to post multiple transfer entries from one bank account to other. so I cant do this via upload csv for this i have to do multiple manual entries. Review collected by and hosted on G2.com.

Netsuite is mainly helping us in Accounting. It helps us in monitoring Inventory accurately and recording accounts payable via PO. This is very helpful and make our work easy. With the help of this we can easily monitor inventory, In this way it is helping us. As we have multiple transaction with the help of import facility we imported those transactions and easily record the same. Review collected by and hosted on G2.com.

The biggest downside is how complex it can be. Setting things up the way we wanted took forever, and we had to bring in a consultant to help (which wasn’t cheap).Its little complex than other tools like Zendesk and the pricing is also on higher side. We even struggled for the support unless you buy the premium support plan. Review collected by and hosted on G2.com.

Before Service Cloud, our support team was drowning in scattered emails, phone calls, and chat messages—no central system, missed follow-ups, and zero visibility into customer history. Now, everything lives in one place. Cases get automatically routed to the right agent, we have full context on past interactions, and we can even track customer sentiment. We achieved benefits like faster customer support and better team collaboration. Review collected by and hosted on G2.com.

Nothing i can say that I really dislike, but maybe the pricing model for the add-ons needs to be more relaxed to give more power utilizing more features. Review collected by and hosted on G2.com.

UserGuiding helped us solving the classic problem of getting users to value quickly without overwhelming them. For us, it removes the friction from onboarding by letting us guide users contextually through key features, based on who they are and what they need. That means fewer support tickets, faster adoption, and a smoother overall experience—all without needing engineering involved every time we want to make a change. Review collected by and hosted on G2.com.

Clinked has a lot to offer in term of security and collaboration, but its task management capabilities are fairly simple. So it gets the job done for us, but it might not be the best choice if you have more complex workflows. Review collected by and hosted on G2.com.

No more safety concerns {huge relief}, on-brand and clean looking portal, permission controls for data protection. Having separate workspaces for each client has also been transformative. Review collected by and hosted on G2.com.

I originally purchased a perpetual license many years ago. Unfortunately, those are no longer offered. My annual maintenance price has not changed each year which was a pleasant surprise. This year I was forced to upgrade to the latest version or I would get penalized 25% each month. It was in the middle of our busy season and nobody wanted to go through a major upgrade that could cause issues. I can understand support not wanting to help if we are on an old version but to force us to upgrade or fine us harshly is just down right abuse from a vendor. If that practice doesn't stop then I can see people leaving.

Don't try hosting this software on a virtual server. It will not perform well. Make sure you get a dedicated server. Also don't use the MySQL database. The only one that works is the MSSQL. Review collected by and hosted on G2.com.

It has saved many labor hours. We actually cut back on staffing. Review collected by and hosted on G2.com.

Not easily available, SAP should make it more easy to be available for more audience to get hands on to product Review collected by and hosted on G2.com.

it is one place to manage all hardware , software Review collected by and hosted on G2.com.

The UI, though clean, could benefit from a few more customization options to suit different team workflows. That said, the support team has been very responsive, and once everything is set up, the system runs smoothly. Review collected by and hosted on G2.com.

DualEntry has actually sped up our month-end close. What used to take days of reconciliation is now just hours, courtesy of its smart bank matching and AI-driven transaction categorization. It automatically extracts data from our payroll (Payfit), HR systems (Zelt, Oracle HCM, IntelliHR), and revenue streams (Salesforce) with fewer exceptions and no more data silos. The result? A faster, more accurate close process and a finance organization with more time to think about strategy, not about spreadsheets. Review collected by and hosted on G2.com.

It would be nice if you could somehow easily switch between users within the same page. Not a big deal though. Review collected by and hosted on G2.com.

Having visibility into all orders and all the details is really easy to do in Xoro. Other ERP's struggle with this. And it's all configurable so you can see only what you want to see. On top of that, the advance search capabilities lets you filters out the orders using almost any criteria. This makes processing/fulfilling orders really simple as you can do them in batches. Review collected by and hosted on G2.com.

Lack of customization options in the dashboard can be a hassle for some users. All-in-all a great tool for all your business needs. Review collected by and hosted on G2.com.

I highly recommend using this business management platform. We were able to increase team collaboration and communication with its smart reporting and advanced analytics functionalities. Review collected by and hosted on G2.com.

Creates precise and comprehensive financial reports as per the accounting standards.

Reduces paperwork, manual errors and instances of data duplicity.

Allows better control through improved financial management and forecasting.

Streamlines the accounts payable process and ensures payment compliance with the end-to-end invoice management system. Review collected by and hosted on G2.com.

It takes effort to keep things organized. If you don’t stay on top of card ownership and verification, it can get messy fast. There’s also a bit of a learning curve when getting the team to fully adopt it, you need to make Guru part of your day-to-day flow or people will default to old habits like pinging in Slack. Review collected by and hosted on G2.com.

Guru helps us solve the problem of inconsistent, hard-to-find internal knowledge. Before, our team was wasting time digging through Slack, old docs, or asking around for answers. Now, everything lives in one place, and it’s actually trusted and easy to access. It’s helped us shorten onboarding time, reduce repeat questions, and keep our messaging consistent across CS, Support, and Sales. That’s directly improved team efficiency and customer experience. Review collected by and hosted on G2.com.

One area that could be enhanced is the reports section because I see more potential for Atera to use AI to automatically analyze and generate deeper insights, like identifying usage patterns or predicting potential device failures, making our reporting even more proactive for troubleshooting. Review collected by and hosted on G2.com.

Atera plays a key role in solving critical IT issues quickly across our team. For example, as a data analytics manager, I’m responsible for overseeing our team’s workgroup data servers and analytical applications. Atera allows me to monitor these systems remotely, ensuring they’re running efficiently without needing to be on-site. The platform notifies me in real time of any hardware/software issues or potential security threats, which means I can address problems before they escalate and disrupt our workflow. For instance, I can resolve server issues on my own before they impact the team, or I can escalate them to IT with a support ticket or through live chat. This flexibility means no downtime, which is essential for our fast-paced projects. Review collected by and hosted on G2.com.

There is not much to dislike. Unlike other ERP's, Business Central relies on an intentional action-and-effect process for most workflows in a business. Because of this, user errors are almost always visible and hard to hide. Review collected by and hosted on G2.com.

Business Central has tied in 3 Shopify stores, an EDI platform, a previous business history, and over 60 employees to conduct a multi-million dollar business. In addition, our highly regulated market requires us to be able to customize our system exactly as we require it. Preventing unregulated sales, embedding procedures that feel native to the application, and providing opportunities to employees within Finance, HR, Sales, Customer Support, Warehouse, and Software Design. Review collected by and hosted on G2.com.

The only issue I've had is the team will occasionally release A/B testing without informing their users - you wont know you're part of the test until you have an issue and they determine it's due to the A/B testing. No ability to opt out of this completely and it definitely caused some issues for our customers. Review collected by and hosted on G2.com.

Prevents us from having to answer the same questions over-and-over. Allows ease of escalating tickets and categorizing the different needs. Extensive reporting capabilities help us track everything appropriately. Review collected by and hosted on G2.com.

I'd like to be able to alter the time sheet in it's PDF view a little bit more. To be able to add columns that I'd like to see. We also have a lot of different types of time keeping. Different Rates, piece work, prevailing wage, per diem, mileage etc. and it isn't easy/almost impossible to get these on a time sheet in way that we can use. I have to do almost everything through notes. And when I do that, the other rates etc. do not total on their own, I still have to do the math by hand. Customer service was able to add columns for mileage and per diem for us, however they will not show up on the PDF timesheet, only on the screen on my desktop. So we have some employees that this will simply not work for and we have not been able to integrate them into having digital timesheets through Connecteam. Review collected by and hosted on G2.com.

It has been excellent in our scheduling department. It has made scheduling and communication a lot easier and more efficient. It also enables us to see how many hours have been worked on a job in real time rather than waiting for time sheets to be turned in at the end of the payroll cycle. It's also a lot faster to get the info needed for me to do the payroll. I can just download timesheets and get their total hours instantly. (as long as they have worked only regular hours and have had no special cases, rates, or reimbursements) Review collected by and hosted on G2.com.

I wish i was able to prioritize post made by specific people, or filter by branch location or department that posters work in. This would allow me to see information that was more applicable to myself when i have limited time during the day to check assembly posts. I also feel like assembly is not always super intuitive to navigate and post on. Review collected by and hosted on G2.com.

I work with many other departments ( call center, roof inspectors, rehash etc.) daily, but I rarely see these coworkers in person. Assembly allows me to stay in touch with them, as well as provide them with recognition for their help. Assembly also keeps me in the know about company events, promotions, and upcoming deadlines. Review collected by and hosted on G2.com.