Discussões de Speech Analytics Software

Eu não encontro o recurso de supressão de ruído de fundo no Skype, que está disponível no Teams. Alguém sabe como suprimir o ruído de fundo?

I would like to register all the various calls for my clients, like a timetable preregistered with all the leads i want to follow

It would be nice to click on a number from a google sheet or google docs. I was not able to use this product on what we primarily work out off.

I need to decrease the font size. It's too big.

We have a small customer support team that handles the calls as well as emails from our customers and TalkDesk is a great addition to our workflow. It integrates really well with SalesForce and makes it very easy to have all the information's in one place and get better insights on the job that... Leia mais

I'm not too fond of the ringing tone on incoming calls. I would like to have something softer.

Is there like a bookmark to make a quick callback?

Uso do inContact para uma pequena empresa.

when i get calls and i answer them i get an error connection which wont allow me to conect with the caller and itll just cut the call

When another call rings in, it seems as though I'm unable to answer that call and put the other on hold -- a little more description on the MAX window with the multiple calls might be helpful, and have a description or color (red/on hold) (green/active call).

What are the New features expected in the future release?

I just would like to have an idea on how to utilize it even for an agent role.

Eu quero o melhor modo para colocar seu telefone quando você precisar sair rapidamente do computador para evitar perdas de produção.

Acho que este serviço é fácil de usar em todo o mundo, não apenas com empresas, mas também com famílias e pessoas que precisam de uma melhor comunicação.

O texto fornecido não contém palavras reconhecíveis ou frases que possam ser traduzidas para o português. Parece ser uma sequência de caracteres aleatórios ou sem sentido. Se houver um contexto específico ou palavras adicionais, por favor, forneça-os para uma tradução mais precisa.

I recommend working on the connection servers, because sometimes it can get really laggy

Please help me how to check the data on the basis of supervisors or team members.

NICE is most recommended for all the institute as I have been especially it n its very easy for me to work and if I try to explain or try its more easy to explain the software and easily be explained to others without any issue, people enjoy working with the software as its very user-friendly... Leia mais

I have reviewed records of call logs and have always noticed that transcriptions are not available. Is this due to it requiring a manual insertion? Or is there another reason?

Podemos usá-lo para nosso benefício e para o benefício da organização, obtendo um bom crescimento e melhoria.

Great tool to work with

What you find best in salesken.ai

Hello I would like to know if there is any external which will allow for the backup or expport of data and metadata, that means users data and configuration. This will be useful for example to update a test environment from a production environment or to be used as a backup to be able to... Leia mais

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Do we see any changes or addition to the widgets and their modifications? As mentioned above this feature is already excellent however having more options and being able to add what we may or may not need on a daily basis is a huge plus

when i search by word it only gives me a few calls where there should be 1000's

É evidente que sua equipe de gerentes de sucesso é fortemente treinada -- quais prazos, destaques de chamadas e cartões de pontuação funcionam melhor para sua empresa?

Quando fui integrado, não recebi muitas informações sobre como usar a ferramenta, então sinto que posso tirar mais proveito dela do que já estou tirando.

جميل جدا شكرا لكم انا جد جد مسرور بيكم شكرا لكم انصح الجميع على العمل بيه

Parece levar algum tempo para voltar ao normal.

how can you use Talkdesk to improve recruitment, training and working from home?

With the virtual environment, video tutorial will be amazing

How do I effectively use the plugin to answer inbound calls while I am not actively on the Genesys screen

As chamadas recebidas são muito difíceis de atender.

Seria possível implementar um recurso em relatórios ao vivo em que haja um alerta ou alarme se um agente não conseguir atender ou rejeitar a chamada?

Can I use color change option permanently instead of changing it each time logging in?

RECENTLY THE ANSWER FUNCTION WAS REMOVED AND CALLS COME IN VERY QUICKLY WOULD BE NICE TO BE ABLE TO HAVE A RING OR TWO AND THEN HAVE THE CALL COME THROUGH

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Currently there is no ability to schedule agents into Outbound calling, the function of forecasting does not need to be there but at least allow auto scheduling of agents with a workload

My Agent leg continues to say disconnected in between calls and I see this as an unnecessary notification because I am always able to accept calls even when it says this.

My evaluations sort by date challenged, accepted/acknowledged, however they don't sort by date received.

Além de simplesmente inserir palavras-chave, a ferramenta será melhor se pudermos adicionar sintaxes ou comandos que possam direcionar palavras ou frases dentro da transcrição de uma forma que o designer de momentos possa se concentrar em um tempo específico, parte da conversa, etc.

Isso é para garantir que ações disciplinares adequadas sejam tomadas contra os agentes que não atendem as chamadas de maneira oportuna ou para aqueles que deliberadamente não atendem as chamadas que lhes são direcionadas.

I have heard manager have gotten help but I don't know myself how to get that help sometime when it's required to have a faster answer. Thanks! Anyway, I'm happy with this software as I mentioned above and I would never replace it.