Zendesk Support Suite Discussions

On ServiceNow, we can split up tickets based on the team a user sent the ticket to - for example, our product team versus our infrastructure team. Can this be done?

While I've to downgrade an user from "Staff" to "Contributor", it forces me to reassign all the tickets to other first, however, there are a lot of tickets, I can only select at most 30 tickets at once for reassignment. There is no way to select all tickets at once. I've to done multiple times.

Better

I have had instances where I was respinding to messages and another agent took it before submission.

I'm having a hard time finding a way with automations or triggers to update the priority on a ticket by the number of updates from the requestor. Ideally, I'd like to move faster on tickets where the requestor has left more than one update since our support team's response. Trying to address... Read more

I am looking for a way to quickly track how chat is impacting my conversion rate on a daily basis

I'm curious what others have done to help manage ticket volume, especially if you allow for ticket creation via email. We get a lot of unnecessary tickets created by people who do not visit the self-serve help center first, or who just want to respond with a compliment to an email campaign. I've... Read more

Open tickets take up space, so the system has to purged and the tickets must be closed before they can be removed.

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We are trying to connect all Chat application in Zendesk Line Whatsapp WeChat Zalo and Telegram. Also apply chat bot AI with our chat but not by provide related article. We are looking for chat bot that we can build the complicated workflow or can direct give answer to the customer instead of... Read more