Do you actively update the Zendesk Support?

I’m not entirely sure you what you mean by support, so I shall answer in 2 parts. From the view of a Zendesk helpdesk environment, teams/individuals can be alerted to new tickets and service level agreements can be set to monitor and report response times, automation and escalation to management can also be set. In regards to Zendesk support, they often update tickets with 24hrs and their forum is pretty active. can be alerted to