I have used ZD for a couple years but I feel like I don't know all of the ways that I could be taking advantage of ZD. I would like to learn more about the reports, the administration tools, and all the ways that I can really use ZD as a power user.
I think a live chat integration would be great for most companies as it allows the problem to be resolved faster, apart from the fact that most people don't have the time to email or call the company.
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