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Currently it is only possible to get chat sounds, but was wondering if there is the ability to get sounds/notifications for emails and web form submissions.
Posted by:
G2
Verified User
Pinned by G2 as a
common question.
common question.
0
1
Posted by:
G2
Verified User
Pinned by G2 as a
common question.
common question.
0
1
If the messages come in and the agent doesn't have chat access they can't translate the ticket.
Posted by:
G2
Verified User
Pinned by G2 as a
common question.
common question.
0
1
on the agent workspace, email chains keep being pulled into the conversation flow. this is where the customer responds back with the entire email chain as their email. this makes it extremely hard to find the latest reply when it is somewhere half way up the ticket
Posted by:
G2
Verified User
Pinned by G2 as a
common question.
common question.
0
1
Pinned by G2 as a
common question.
common question.
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1
Which are the best practices when creating or customizing the triggers?
Posted by:
G2
Verified User
Pinned by G2 as a
common question.
common question.
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1
I received an error message when attempting to upload the screenshot of me signed in. Let me know if you would like me to provide it another way.
Posted by:
G2
Verified User
Pinned by G2 as a
common question.
common question.
0
1
Pinned by G2 as a
common question.
common question.
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