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Xero Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Xero easy to use, enhancing efficiency through seamless integrations and automated accounting processes. (100 mentions)
Users value the easy integrations with various software solutions, simplifying their accounting processes significantly. (32 mentions)
Users value the easy reporting tools in Xero, facilitating seamless account reconciliation and business analysis. (31 mentions)
Users value Xero for its time-saving features, simplifying accounting tasks and enhancing efficiency in managing finances. (31 mentions)
Users appreciate the smooth integrations of Xero, simplifying accounting tasks and enhancing productivity across various industries. (29 mentions)
Users find Xero's missing features limiting, as it often requires add-ins for a comprehensive accounting experience. (42 mentions)
Users often face bank feed synchronization issues and wish for better sub-account management in Xero's Chart of Accounts. (29 mentions)
Users are frustrated by constant price increases without new features, making the service less reliable for business needs. (21 mentions)
Users are concerned about constant price increases and lack of trust in Xero's future pricing stability. (20 mentions)
Users are frustrated by Xero's poor customer support, which lacks responsiveness and effective communication options. (18 mentions)

741 Xero Reviews

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741 Xero Reviews
4.3 out of 5
741 Xero Reviews
4.3 out of 5

Xero Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Aizhan Z.
AZ
Operations Lead
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xero?

Xero has been an absolute game-changer for our business. The interface is clean, intuitive, and user-friendly, even for those without a strong accounting background. The real-time dashboard gives us a clear picture of our cash flow, and the ability to reconcile bank transactions with just a few clicks saves us hours each week.

One of the biggest advantages is how well Xero integrates with other tools we use, including payroll and project management platforms. Review collected by and hosted on G2.com.

What do you dislike about Xero?

Nothing, the pros far outweigh the cons, and Xero continues to be a reliable and smart accounting platform for growing businesses. Review collected by and hosted on G2.com.

Domingo B.
DB
CEO
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xero?

Xero is easy to teach to people, as a consultant, I do this frequently. I use it personally for my own business as well. It has all the features that most businesses with less than about $5M to $10M (in my experience) will need, without overwhelming you with features that are only useful to a very small percentage of the population.

Bottom line: Full featured, easy to use, easy to teach, I'm a fiscal consultant that uses it every day. Review collected by and hosted on G2.com.

What do you dislike about Xero?

My major wish for Xero is that I wish it would include sub-accounts for the Chart of Accounts. The "colon" system with QB can be confusing -- since it's used for other things -- but the sub-accounts in the chart of accounts can be very useful, especially when one is trying to organize an existing company that currently has a giant mess in their accounting. Review collected by and hosted on G2.com.

JC
Creative Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Xero?

It was ease to set up, recurring invoicing, automatic invoice chasing good feature. The dashboard was easy to use daily to get an overview. Bank reconciliations were easy to undertake. Review collected by and hosted on G2.com.

What do you dislike about Xero?

The reports were a little difficult to get to and understand.

Would have been nice to have Payroll included within it Review collected by and hosted on G2.com.

AJ
Financial Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Xero?

Xero is simple and intuitive, and yet has managed to stay with the times. Constant updates and innovations. Multiple syncs and add-ons. New initiatives with inventory and sales tax processing add another dimension to an already excellent package. Review collected by and hosted on G2.com.

What do you dislike about Xero?

The new invoicing system has been a little buggy, however they are doing a good job of ironing these out. Review collected by and hosted on G2.com.

Jatinder k.
JK
Cash application leader
Accounting
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Xero?

The most liked part about Xero is it is very simple and easy to use, sometime I ask my wife to post invoices with csv or post bills with hubdoc even though she is from accounting background. Review collected by and hosted on G2.com.

What do you dislike about Xero?

I worked with some live stock clients, Xero reporting is not properly accounting the livestock reporting. so we integrated figured with it to keep track on live stock.

QTY feature for live stock must be there. overall very good experience. Review collected by and hosted on G2.com.

Matt J.
MJ
Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xero?

Nothing. It's really bad now. They don't listen to customers. A bunch of people working there trying to re invent the wheel to keep themselves in a job. Review collected by and hosted on G2.com.

What do you dislike about Xero?

Horrible invoicing. They had great invoicing which was easy to use and business like mine got very efficient at using and now this new version is costing business so much time. They have tons of bad feedback but won't listen to their customers. A bunch of people trying to re invent the wheel just to keep themselves in a job with absolutely no care for their customers. Review collected by and hosted on G2.com.

Sam Z.
SZ
Administrative Assistant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Xero?

That it data feeds with Gusto and has everything that we need for our firm to do bookkeeping Review collected by and hosted on G2.com.

What do you dislike about Xero?

It would be nice if the 1099 forms were more accessible and available Review collected by and hosted on G2.com.

Response from Xero of Xero

Thanks for taking the time to share this feedback, Sam - great to have you with us!

Vidya M.
VM
Managing Direcctor and Tea Boy sometimes
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Xero?

East of use, navigation and intuitiveness. The ability of my accountant to see what I've done immediately. Review collected by and hosted on G2.com.

What do you dislike about Xero?

Setting up of timesheets and tracking of employee activity should be easier. it could be better planned out Review collected by and hosted on G2.com.

Aimen M.
AM
Train Host
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Xero?

Xero is easy to use from the payslip side. when you need to view your payslips or your schedule with your company it is easy enough if it is paired with planday. I use it almost daily and it helps. Review collected by and hosted on G2.com.

What do you dislike about Xero?

there's no way to sort your payslips and the interface is a bit clunky. when you download any document form there it will have the same name. Review collected by and hosted on G2.com.

Jez B.
JB
US Payroll Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Xero?

I enjoy using Xero for several reasons that enhance my overall accounting experience. The user-friendly interface makes it easy to navigate, even for those who may not have extensive accounting knowledge. The dashboard provides a clear overview of financial health, allowing me to quickly access key metrics and reports. Review collected by and hosted on G2.com.

What do you dislike about Xero?

I would provide an overall rating based on my experience with the system, considering how well it meets my accounting needs and the value it provides. Review collected by and hosted on G2.com.