131 Tracker Reviews
Really like how responsive and helpful the Customer Support team is. Whenever our team has questions or runs into potential issues, the Tracker team is always available to assist and does so in a professional and friendly manner. I raised a potential issue regarding phone number search functions, and it appears to have already been fixed within 24 hrs. Review collected by and hosted on G2.com.
Nothing off the top of my mind. Considering the service and number of features they offer, everything is up to par in my opinion. Review collected by and hosted on G2.com.
- decent feature-to-cost ratio, appropriately priced.
- generally works well - stable, very little downtime experienced.
- responsive, well-intentioned customer support.
- CRM tool helps manage BD efforts.
- comprehensive, if overly complicated, reporting suite. Review collected by and hosted on G2.com.
- It feels like the system is trying to do too much, with too many features that aren't fully developed.
- The development team doesn't seem as focused or responsive as we'd like, and their roadmap is unclear and poorly communicated.
- Most of the new features since 2020 are geared towards contract, temporary, and bulk recruitment, rather than full-time, permanent, and professional search. If your business is focused on permanent executive recruitment, there might be better systems out there.
- The priority seems to be on adding big, flashy features, but the important details for day-to-day use are being overlooked.
- It takes a lot of practice and training to get the most out of the reporting function. Review collected by and hosted on G2.com.
Tracker comes as an all-in-one solution, removing the need for our team to use multiple platforms (I'm sure you can understand that asking a recruiter to use one piece of tech is a challenge in itself), Tracker is constantly evolving and keeping up to date with the latest tools reducing the need for us to look elsewhere. Review collected by and hosted on G2.com.
Support is limited to ticketing only, it would be helpful to have a contact number for critical issues. Review collected by and hosted on G2.com.
The ease of being able to get in touch with someone if I need help and cannot locate it on the training guides Review collected by and hosted on G2.com.
Sometimes I like to talk to a person instead because I can rely clearer about my goal of my question. Review collected by and hosted on G2.com.
First, the customer service. The fact that you can type in the message help ticker at the bottom and actually get a live person, instead of AI, is EXTREMELY useful!
I also love that you can click/drag a resume to their drop box and it automatically will create a candidate's profile for you, which saves tons of times.
This is an ATS everyone in the recruiting space should be using. Review collected by and hosted on G2.com.
So far it's been a good experience. There's a lot to it, so just know there's a lot to learn. But, it all seems very beneficial. Review collected by and hosted on G2.com.
As a Recruiter turned Account Executive striving to streamline processes and enhance efficiency, I recently started using Tracker in my operations, and the results have been impressive. The interface is intuitively designed, making it easy for both seasoned recruiters and newcomers to navigate. The dashboard provides a comprehensive overview of candidate pipelines, client interactions, and key metrics, ensuring that no important detail is overlooked. Customizable views and filters allow for personalized workflows, accommodating diverse recruitment and account management needs.
Additionally, the customer support provided by Tracker's team has been exceptional. From onboarding assistance to ongoing technical support, their responsiveness and expertise have ensured a smooth transition and continuous operational support. Review collected by and hosted on G2.com.
As a newer user of Tracker, there isn't anything that I dislike about it that I've discovered. Review collected by and hosted on G2.com.
I enjoy the dashboards the most - as it is a great to see how well a recruiter is performing day to day / month to month. The quick response from Eric today was also great, had my issue resolved in less than 20 mins. Being new to recruitment, I had never used an ATS before but I find tracker very easy to use. Review collected by and hosted on G2.com.
Having to open up the full candidate profile to send trackable emails sometimes is a bit of an inconvience. Review collected by and hosted on G2.com.
We've been working with Tracker for several years, and no matter how big they grow, they still offer a level of speed and responsiveness that I find so reassuring. The product has evolved significantly since we migrated from Bullhorn. What an outstanding upgrade. The chat help (Kristen, Eric and Andrew specifically) is always friendly, patient and resourceful.
I'm in Tracker ALL day communicating with clients and our Talent, I'm so grateful for a tool that's as easy to use, while constantly offering new features and upgrades. Review collected by and hosted on G2.com.
I do wish there was 24 hour actual chat help, but the support videos always get me through. Review collected by and hosted on G2.com.
I am new to Tracker, but it has excellent functionality, is relatively easy to use, and has an excellent support staff, especially Kristen. Review collected by and hosted on G2.com.
Now that all of my data has been imported, there is nothing I don't like about the system. It is exactly what I need. Review collected by and hosted on G2.com.
