Sendbird Features
What are the features of Sendbird?
Communication
- Notifications
- In-App Messaging
Internal Use
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox
- Customer Profiles
Functionality
- Ease Of Integration
- API Call Speed
- Communication Varieties
Support
- Documentation
- Community Support
- Professional Support
Generative AI
- AI Text Summarization
Sendbird Categories on G2
Filter for Features
Communication
Notifications | Based on 30 Sendbird reviews. Delivers notifications to both sides of the conversation. | 87% (Based on 30 reviews) | |
In-App Messaging | Allows for live chat to be enabled within the app for customer help. This feature was mentioned in 31 Sendbird reviews. | 92% (Based on 31 reviews) |
Internal Use
Customization | Allows users to customize chat colors, text, logos, and branding. 31 reviewers of Sendbird have provided feedback on this feature. | 87% (Based on 31 reviews) | |
Conversation Archiving | As reported in 28 Sendbird reviews. Archives conversations in a separate location for later reference. | 80% (Based on 28 reviews) | |
Lead Development | Enables employees to denote potential customers. 30 reviewers of Sendbird have provided feedback on this feature. | 78% (Based on 30 reviews) | |
Knowledge Base | As reported in 27 Sendbird reviews. Establishes a knowledge base for employee reference during conversations. | 83% (Based on 27 reviews) | |
Team Inbox | Provides a central location for help requests, helping employees respond sooner. This feature was mentioned in 28 Sendbird reviews. | 84% (Based on 28 reviews) | |
Customer Profiles | Allows for the creation of profiles for contacts and customers. 28 reviewers of Sendbird have provided feedback on this feature. | 86% (Based on 28 reviews) |
Campaigns
Customize | Allow users to customize their messages. This feature was mentioned in 13 Sendbird reviews. | 79% (Based on 13 reviews) | |
Scheduling | Schedule push notifications to be delivered at a specific date and time, or set an expiration for time-bound messages This feature was mentioned in 13 Sendbird reviews. | 73% (Based on 13 reviews) | |
Retarget | As reported in 13 Sendbird reviews. Retarget your messages based on previous user engagement. | 69% (Based on 13 reviews) | |
Triggered Notifications | Based on 13 Sendbird reviews. Automate notifications based on user behavior | 74% (Based on 13 reviews) |
Analytics
Campaign Performance | Track and report on performance metrics and conversions 13 reviewers of Sendbird have provided feedback on this feature. | 76% (Based on 13 reviews) | |
Audience Insights | Report on audience demographics and engagement This feature was mentioned in 13 Sendbird reviews. | 74% (Based on 13 reviews) |
Optimization
Personalization | Personalize messages with contextual data such as customer names or product recommendations This feature was mentioned in 13 Sendbird reviews. | 79% (Based on 13 reviews) | |
Rich Notifications | Enhance messages with images, emojis, animated gifs, or videos This feature was mentioned in 13 Sendbird reviews. | 82% (Based on 13 reviews) | |
Integrations | Integrate with third-party marketing or e-commerce software 13 reviewers of Sendbird have provided feedback on this feature. | 71% (Based on 13 reviews) |
Functionality
Ease Of Integration | Empowers developers to intuitively integrate cloud communications functionality for their applications. 56 reviewers of Sendbird have provided feedback on this feature. | 87% (Based on 56 reviews) | |
API Call Speed | Grants high speed API calls for fast communications. 56 reviewers of Sendbird have provided feedback on this feature. | 88% (Based on 56 reviews) | |
Communication Varieties | As reported in 52 Sendbird reviews. Enables a wide variety of communication types such as SMS, voice, video, etc. | 87% (Based on 52 reviews) |
Support
Documentation | Based on 55 Sendbird reviews. Provides clear, effective documentation for API integrations. | 84% (Based on 55 reviews) | |
Community Support | Provides public user forums for support questions and help. 53 reviewers of Sendbird have provided feedback on this feature. | 80% (Based on 53 reviews) | |
Professional Support | Based on 55 Sendbird reviews. Connects users with professional support teams to troubleshoot and finetune integrations. | 90% (Based on 55 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | As reported in 24 Sendbird reviews. Allows users to generate text based on a text prompt. | 74% (Based on 24 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 24 Sendbird reviews. | 75% (Based on 24 reviews) | |
AI Text-to-Speech | Based on 17 Sendbird reviews. Simulates human-like speech from text inputs. | 73% (Based on 17 reviews) |
WhatsApp Messaging - WhatsApp Marketing
Transactional Messages | Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications | Not enough data | |
Bulk WhatsApp Messaging | Enables users to send mass WhatsApp marketing campaigns | Not enough data | |
Conversational Messaging | Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty | Not enough data | |
Personalization | Offers features for personalizing WhatsApp messages based on customer information or past behavior | Not enough data | |
Promotional Messages | Allow users to share promotions with subscribers via WhatsApp | Not enough data | |
Automated Replies | Provides automated WhatsApp message replies to recipients | Not enough data |
WhatsApp Business Platform - WhatsApp Marketing
Segmentation | Deliver tailored promotions to specific audience segments | Not enough data | |
API Integration | Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API | Not enough data | |
WhatsApp Commerce | Allow customers to browse, discover, research, purchase, and complete payment in real-time | Not enough data | |
Analytics | Provides analytics on opt-ins, open and delivery rates, and click-throughs | Not enough data |
Automation
Customer Interaction Automation | Allows users to automate responses to customer inquiries across various channels. | Not enough data | |
Feedback Collection | Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. | Not enough data | |
Document Processing | Allows users to automate the handling, processing, and management of documents. | Not enough data |
Autonomy
Independent Decision Making | Allows the AI agent to learn from interactions and adapt its responses accordingly. | Not enough data | |
Adaptive Responses | Allows the AI agent to learn from interactions and adapt its responses accordingly. | Not enough data | |
Task Execution | Provides the AI agent the ability to execute tasks without requiring constant user input. | Not enough data | |
Problem Solving | Allows the AI agent to identify and resolve issues without user intervention. | Not enough data |
Customer Query Resolution - AI Customer Support Agents
Automated Ticket Resolution | Allows the AI agent to autonomously resolve customer queries without human intervention. | Not enough data | |
Contextual Response Generation | Enables the AI agent to provide accurate answers based on the context of customer inquiries. | Not enough data | |
Sentiment Analysis | Allows the AI agent to analyze customer sentiment and adjust responses accordingly. | Not enough data | |
Knowledge Base Utilization | Enables the AI agent to retrieve information from a knowledge base to assist with query resolution. | Not enough data | |
Multilingual Support | Provides users the ability to interact with the AI agent in multiple languages for global support. | Not enough data |
Customer Interaction Automation - AI Customer Support Agents
Proactive Customer Outreach | Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers. | Not enough data | |
Feedback Collection | Provides users the ability to automate gathering and analyzing customer feedback after interactions. | Not enough data | |
Escalation Handling | Allows the AI agent to identify when issues require human intervention and escalate them appropriately. | Not enough data | |
Workflow Optimization | Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times. | Not enough data |
Agentic AI - Push Notification
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data |
Agentic AI - Bot Platforms
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Multi-step Planning | Ability to break down and plan multi-step processes | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
