Top Rated Oracle IT Service Management Suite Alternatives

Kualitee

(172)

4.5 out of 5

Visit Website

Oracle IT Service Management Suite Reviews & Product Details

admin

Oracle IT Service Management Suite Overview

edit

What is Oracle IT Service Management Suite?

Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks.

Oracle IT Service Management Suite Details

Discussions

Oracle IT Service Management Suite Community

Show LessShow More

Product Description

Seller

Oracle

Description

Oracle Corporation develops, manufactures, markets, hosts, and supports database and middleware software, applications software, and hardware systems.

Oracle IT Service Management Suite Media

G2 reviews are authentic and verified.

Here's how.

Ashrafujjaman B.

CEO & Project Manager

Small-Business (50 or fewer emp.)

12/10/2021

"One Of best IT service Management Suite"

5/5

What do you like best about Oracle IT Service Management Suite?

1. The best things are the features they provide for image processing, links etc.

2. The ticket system. It keeps all the issue tickets for long years.

3. I love the Graphical outlook of the software. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

1. Searching function is relatively weak here. Got too much time to find recent tickets.

2. Slow migration is another lousy point, in my opinion. They should take care of this. Review collected by and hosted on G2.com.

ACMA Gaurav B.

Cost Accountant

Small-Business (50 or fewer emp.)

3/31/2022

"oracle IT management suit"

4.5/5

What do you like best about Oracle IT Service Management Suite?

IT enabled access let us to be more secure in term of data privacy. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

time taking, secured server required multiple login which takes much time. Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

1/7/2022

"Oracle ITSM Suite"

3.5/5

What do you like best about Oracle IT Service Management Suite?

It provides all the necessary ITSM tools and Asset Managmenet tools. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

The User interface and the connectivity between modules needs lot of improvements. Review collected by and hosted on G2.com.

Nikita C.

Software QA Analyst

Mid-Market (51-1000 emp.)

7/27/2021

"Oracle - Worth It"

4/5

What do you like best about Oracle IT Service Management Suite?

Easy to setup and navigate around, provides good support Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

Initial use can take some time to learn. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/14/2019

"Oracle World"

4/5

What do you like best about Oracle IT Service Management Suite?

Focused on processes and management tools it's increase service quality. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

The licensing of product was very convoluted. Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

3/30/2019

"Best in class support and ability to scale"

3/5

What do you like best about Oracle IT Service Management Suite?

Best part about the oracle solution is the team of support staff who have great knowledge about the product and their nature to help out. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

Very specialized and catered to more particular needs of the business, unsuitable of you need more customized product for your business need. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

9/19/2018

"Perfect for leveraging Management and Business Intelligence capabilities"

4.5/5

What do you like best about Oracle IT Service Management Suite?

Oracle ITSM provies the best solutions across the vast portfolio like Oracle BI and E business suite tailored to fit my need. Using ITIL Implementations I can quickly address pain points and business needs to build a momentum to offer best services to my clients. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

Nothing to dislike as such but one thing I can add. Though the reporting capability is good, developinng is by no means easy. It takes time to develop that skill Review collected by and hosted on G2.com.

Recommendations to others considering Oracle IT Service Management Suite:

Definitely worth those who are also involved with Oracle enterprise Manager because ITMS spans over complete IT lifecycle Review collected by and hosted on G2.com.

What problems is Oracle IT Service Management Suite solving and how is that benefiting you?

was working on a project with Lufthansa airlines using Oracle ITSM. Had to deal with incident monitoring/ Alering and Diagnostics. ITSM really makes it easy for me and my team to coordinate with each other in regards to handling the client incidents. Review collected by and hosted on G2.com.

Verified User in Maritime

Enterprise (> 1000 emp.)

7/26/2018

"Oracle IT Service Management Review"

4.5/5

What do you like best about Oracle IT Service Management Suite?

I like how the services are integrated and is a very good tool for the company to use. The CRM platform that Oracle provides through this tool is valuable. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

I think the processes can be improved. As all software, there is room for improvement. Review collected by and hosted on G2.com.

Brittney W.

Inside Sales Executive

Information Services

Enterprise (> 1000 emp.)

12/20/2017

"Peoplesoft is a very useful tool in the workplace."

4/5

What do you like best about Oracle IT Service Management Suite?

What I like best about Oracle is that you can access so many important resources using this tool, such as payroll, personal information and tax information. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

What I dislike about the tool is that is has looked the same for so long, so it looks a it outdated. Review collected by and hosted on G2.com.

Chardaé J.

Business Technical Analyst

Information Technology and Services

Enterprise (> 1000 emp.)

2/18/2018

"Awesome program when working with thousands of records"

5/5

What do you like best about Oracle IT Service Management Suite?

I love this program as I use it daily. It organizes customer data from dozens of customers and helps when it comes to separating and matching records Review collected by and hosted on G2.com.