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Oracle IT Service Management Suite
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Oracle IT Service Management Suite Features
What are the features of Oracle IT Service Management Suite?
Analysis
- Threat Detection
Platform
- Unified Communications Platform
- Remote Access
- Asset Tracking
- IT Knowledge Management
Security
- Endpoint Protection
- Workflow Management
Oracle ITSM Categories on G2
Filter for Features
Analysis
Threat Detection | Collects and curates data insight about the performance and health of a company's system. This feature was mentioned in 12 Oracle IT Service Management Suite reviews. | 76% (Based on 12 reviews) |
Platform
Unified Communications Platform | Facilitates communication between users and administrators. 16 reviewers of Oracle IT Service Management Suite have provided feedback on this feature. | 80% (Based on 16 reviews) | |
Remote Access | Allows end users to remotely access to company's IT database. This feature was mentioned in 15 Oracle IT Service Management Suite reviews. | 79% (Based on 15 reviews) | |
Asset Tracking | Based on 15 Oracle IT Service Management Suite reviews. Tracks IT assets and financial data. | 82% (Based on 15 reviews) | |
IT Knowledge Management | As reported in 17 Oracle IT Service Management Suite reviews. Integrates all IT service support functions for consistency and accuracy. | 80% (Based on 17 reviews) |
Security
Endpoint Protection | Allows the IT team to oversee all possible endpoints in a single source of reference. This feature was mentioned in 12 Oracle IT Service Management Suite reviews. | 88% (Based on 12 reviews) | |
Workflow Management | Creates new or streamlines existing workflows to better handle IT support tickets and service. 15 reviewers of Oracle IT Service Management Suite have provided feedback on this feature. | 83% (Based on 15 reviews) |
Agentic AI - Enterprise IT Management
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Multi-step Planning | Ability to break down and plan multi-step processes | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
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