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Compare Azure Secure and Well-Managed Cloud and Oracle IT Service Management Suite 
At a Glance
Market Segments
Enterprise (54.7% of reviews)
Enterprise (65.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Azure Secure and Well-Managed Cloud
Star Rating
(100)3.9 out of 5
Market Segments
Enterprise (54.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Azure Secure and Well-Managed CloudOracle IT Service Management Suite
Star Rating
(37)4.1 out of 5
Market Segments
Enterprise (65.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle IT Service Management SuiteSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Azure Secure and Well-Managed Cloud excels in its "Ease of Setup" with a score of 7.1, while Oracle IT Service Management Suite shines with a higher score of 8.0, indicating a more user-friendly initial configuration process.
- Reviewers mention that Oracle IT Service Management Suite offers superior "Endpoint Protection" with a score of 8.8, compared to Azure Secure's 7.6, highlighting its robust security features that users find essential for safeguarding their IT environments.
- G2 users note that both products have similar scores in "Threat Detection" at 7.6, but users on G2 appreciate the additional features in Oracle's suite that enhance its overall threat management capabilities.
- Users say that Azure Secure and Well-Managed Cloud has a slightly lower "Quality of Support" score at 7.7 compared to Oracle's 7.9, suggesting that Oracle may provide a more responsive and helpful support experience based on user feedback.
- Reviewers mention that Oracle IT Service Management Suite has a stronger "ITIL Policy Compliance" score of 8.2, which users find beneficial for aligning their IT services with industry best practices, while Azure's score of 7.8 indicates room for improvement in this area.
- Users report that both platforms perform well in "Workflow Management," with Azure scoring 8.0 and Oracle slightly higher at 8.3, but users appreciate the additional customization options available in Oracle's offering, making it more adaptable to specific business needs.
Pricing
Entry-Level Pricing
Azure Secure and Well-Managed Cloud
No pricing availableOracle IT Service Management Suite
No pricing availableFree Trial
Azure Secure and Well-Managed Cloud
No trial information availableOracle IT Service Management Suite
No trial information availableRatings
Meets Requirements
8.2
78
8.3
31
Ease of Use
7.8
77
7.9
31
Ease of Setup
7.1
36
8.0
11
Ease of Admin
7.3
37
8.2
11
Quality of Support
7.7
71
7.9
30
Has the product been a good partner in doing business?
7.7
36
8.6
11
Product Direction (% positive)
7.0
77
7.6
29
Features by Category
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.6
29
7.6
12
Platform
7.7
33
8.0
16
7.9
33
7.9
15
Feature Not Available
Feature Not Available
7.8
35
8.2
15
8.0
34
8.0
17
Security
7.6
29
8.8
12
Feature Not Available
Feature Not Available
7.5
30
Feature Not Available
8.0
32
Feature Not Available
8.0
33
8.3
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Azure Secure and Well-Managed Cloud and Oracle IT Service Management Suite are categorized as Enterprise IT Management
Unique Categories
Azure Secure and Well-Managed Cloud is categorized as ServiceNow Store Apps
Oracle IT Service Management Suite has no unique categories
Reviews
Reviewers' Company Size
Azure Secure and Well-Managed Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle IT Service Management Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Hospital & Health Care
7.4%
Financial Services
5.3%
Education Management
5.3%
Telecommunications
4.2%
Other
57.9%
Information Technology and Services
28.6%
Computer Software
8.6%
Retail
5.7%
Marketing and Advertising
5.7%
Hospital & Health Care
5.7%
Other
45.7%
Most Helpful Reviews
Azure Secure and Well-Managed Cloud
Most Helpful Favorable Review
Jeff J.
Verified User
The monitoring and dashboards of MOM. Also ease of use
Most Helpful Critical Review
Verified User in Information Technology and Services
Too much extra bundles and takes time to learn
Oracle IT Service Management Suite
Most Helpful Favorable Review
Verified User in International Affairs
Taking into account that his main rival SQL server has a lot of limitations, I would say that Oracle is the only option if you have to manage big databases with high availability and good performance. Also for Big Data projects I would not consider more...
Most Helpful Critical Review
Verified User in Hospitality
The customer support from oracle is practically non-existent. Tickets take days or weeks for a response, and communication amongst the oracle team is beyond awful.
Jeff J.
Verified User
The monitoring and dashboards of MOM. Also ease of use
Verified User in International Affairs
Taking into account that his main rival SQL server has a lot of limitations, I would say that Oracle is the only option if you have to manage big databases with high availability and good performance. Also for Big Data projects I would not consider more...
Verified User in Information Technology and Services
Too much extra bundles and takes time to learn
Verified User in Hospitality
The customer support from oracle is practically non-existent. Tickets take days or weeks for a response, and communication amongst the oracle team is beyond awful.
Alternatives
Discussions
Azure Secure and Well-Managed Cloud has no discussions with answers
Oracle IT Service Management Suite has no discussions with answers
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