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Oracle IT Service Management Suite

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Oracle IT Service Management Suite Reviews & Product Details - Page 4

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Oracle IT Service Management Suite Overview

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What is Oracle IT Service Management Suite?

Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks.

Oracle IT Service Management Suite Details

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Oracle IT Service Management Suite Community

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Product Description

Seller

Oracle

Description

Oracle Corporation develops, manufactures, markets, hosts, and supports database and middleware software, applications software, and hardware systems.

Oracle IT Service Management Suite Media

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JIMMY L.

Consultant

Enterprise (> 1000 emp.)

4/19/2017

"Decent"

4/5

What do you like best about Oracle IT Service Management Suite?

It is very customizable and has a lot of features. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

It has too many features that makes it overkill. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

5/9/2017

"Solid product"

3.5/5

What do you like best about Oracle IT Service Management Suite?

I don't use all of oracle IT business suite. I us the oracle single sign on the most. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

Lags. But it could be my system server. Some times single sign on errors out but restart of computer fixes it Review collected by and hosted on G2.com.

Verified User in Consumer Electronics

Enterprise (> 1000 emp.)

6/29/2017

"awesome performance and great OLTP database"

5/5

What do you like best about Oracle IT Service Management Suite?

performance

easy admin

scaling

integration Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

auto failover complicated and need more changes Review collected by and hosted on G2.com.

Praveen C.

Enterprise (> 1000 emp.)

3/10/2017

"One of the finest software to query the tables and data bases"

4/5

What do you like best about Oracle IT Service Management Suite?

I can get maximum rows in query fired each time. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

Some time Oracle server will be down some times. Review collected by and hosted on G2.com.

Erin D.

Epic Grand Central Credentialed Trainer

Mid-Market (51-1000 emp.)

1/30/2017

"It works pretty well"

3.5/5

What do you like best about Oracle IT Service Management Suite?

It is user friendly and very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

Sometimes it runs a little slower than I would like. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Enterprise (> 1000 emp.)

5/4/2017

"Oracle Review"

3/5

What do you like best about Oracle IT Service Management Suite?

Ease of sending messages. Interface is easy to learn Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

Searching for customers and staff is difficult. Unable to link Oracle with current database Review collected by and hosted on G2.com.

Verified User in Hospitality

Enterprise (> 1000 emp.)

1/31/2017

"Okay product, awful support."

2.5/5

What do you like best about Oracle IT Service Management Suite?

The IT SMS makes inputting tickets a breeze, allowing for quick entry without needing to call everything in. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

The customer support from oracle is practically non-existent. Tickets take days or weeks for a response, and communication amongst the oracle team is beyond awful. Review collected by and hosted on G2.com.