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Observe.AI Product Details

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Observe.AI Media

Observe.AI Demo - Scalable Call Automation
Design Smart, Scalable Call Automation: Create custom call flows that adapt to intent, automate resolution, and reflect your business logic.
Observe.AI Demo - VoiceAI Agents
Train VoiceAI Agents with Your Best Calls: Use real transcripts to create tasks for your VoiceAI agents to replicate exactly how your top reps handle conversations.
Observe.AI Demo - Turn intelligence into action
Full insights across every conversation, for human and AI agents, to empower enterprises to optimize every interaction. With AI-driven real-time data and intuitive dashboards, teams can quickly uncover trends and make informed decisions to drive performance. Drilldown capabilities in Observe.AI’s...
Observe.AI Demo - Real-Time AI
Supercharge your frontline teams: Take performance to new highs with real-time guidance, targeted coaching, and automated workflows driven by industry-leading AI.
Observe.AI Demo - Observe.AI Evaluations
Give your Quality teams everything they need to rapidly improve agent performance and drive customer experience with high-quality feedback, in one place.
Observe.AI Demo - Observe.AI Agent Performance & Coaching
Make actionable, informed coaching decisions. Leverage AI to track performance trends across QA Evaluations. Know exactly which skills and behaviors to coach agents on.
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Why Voice AI has Failed...Until Now
Why Voice AI has Failed...Until Now
Observe Ai Platform
Observe Ai Platform
The 4 Pillars of Observe.AI
The 4 Pillars of Observe.AI
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227 Observe.AI Reviews

4.6 out of 5
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227 Observe.AI Reviews
4.6 out of 5
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4.6 out of 5
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Observe.AI Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Here's how.
Verified User in Consumer Services
AC
Enterprise (> 1000 emp.)
"Observe.AI an Intelligent way to evaluate your agents."
What do you like best about Observe.AI?

it covers 100% of your interactions and you can get an insight as soon as possible. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

OAI has no screen recording and it's not free. Review collected by and hosted on G2.com.

JS
Senior Quality Evaluator
Mid-Market (51-1000 emp.)
"Everything is easy to navigate."
What do you like best about Observe.AI?

It can provide the summary of a long call. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

There are some transcripts that are not spelled correctly. Review collected by and hosted on G2.com.

ZD
quality assurance officer
Mid-Market (51-1000 emp.)
"Very helpful"
What do you like best about Observe.AI?

observe.Ai can help me observed in the meeting effeciently Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

none so far. everthing went well. great Ai application Review collected by and hosted on G2.com.

MM
Senior Quality Evaluator
Small-Business (50 or fewer emp.)
"Very Efficient"
What do you like best about Observe.AI?

The transcript being provided it helps us to understand Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

none all goods working well it helps well Review collected by and hosted on G2.com.

LS
Mid-Market (51-1000 emp.)
"Very good program"
What do you like best about Observe.AI?

I like that we can review our calls whenever we need to. One can read along with the call; it is mostly pretty accurate. There may be some missing words here or there, but you have to understand that sometimes the program does not pick up what is being said. The more and more I use it, the more and more I find something helpful that I can use to better my calls. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

The part that I personally dislike about Observe.AI is that sometimes there may be a mixup in who was speaking. I could have said something, but it states that the caller said it. Or vica verca. The program will also record dead air even when there is someone talking and not having dead air. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Small-Business (50 or fewer emp.)
"It’s efficient, reliable and accurate."
What do you like best about Observe.AI?

It makes my job done easily especially for reporting and QA evaluations. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

As of this moment it has all that I need to do my job. Review collected by and hosted on G2.com.

Samuel B.
SB
Small-Business (50 or fewer emp.)
"An easy solution for QA."
What do you like best about Observe.AI?

It's always rating the agents' work, and showing tendencies over time, to provide effective coaching. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

The AI has to go through a thorough training before being ready to launch. Review collected by and hosted on G2.com.

JC
Small-Business (50 or fewer emp.)
"It is a very useful tool as it shows us a lot of valuable information."
What do you like best about Observe.AI?

The tool give us a lot of valuable and important informartion, information we use to improve our produtivity meaning enhancing agents development making them experts on the matter giving a professional customer support, service. Very easy to use, not taking too much of our time while using the tool Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

Until this moment I am very satisfied with the tool. Review collected by and hosted on G2.com.

RM
Assistant Quality Assurance Analyst
Small-Business (50 or fewer emp.)
"Feedback for Oberve.AI"
What do you like best about Observe.AI?

The best in using Oberve.AI is that by having a transcription. It finds easier for me to review calls because of the transcription. And also it makes my Job easier Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

Sometimes when the transcription is not conplete so I need to use another tool for me to listen to the calls completely but so far using Observe.AI makes my Job easier Review collected by and hosted on G2.com.

BL
Assistant, Quality Assurance
Mid-Market (51-1000 emp.)
"Observe. AI is such friendly user to everyone. With less hassle and easy access."
What do you like best about Observe.AI?

Observe. AI is very helpful during calls in a way that every conversation or interaction between the customer and the agent is arrange accordingly. The upside of AI is that you can search keywords to find what you arte looking for which is very advantage. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

Oberve. AI sometimes do not provide exact minutes of the call which is sometimes frustating. However if I look back the goodness that Observe.IA helped to me during work time is just very minimal the disliked and it is very manageable Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

17 months

Average Discount

17%

Perceived Cost

$$$$$
View More Pricing Information
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Observe.AI Features
Call Recording
Machine Learning
Call Analysis
Customer Scoring
Speech-to-Text
Artificial Intelligence
Evaluation
Calibration
Reports
Feedback
Dashboards
Training
View More Features

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