Observe.AI Reviews & Product Details - Page 2

Observe.AI Overview

What is Observe.AI?

Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.

Observe.AI Details

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Languages Supported

Danish, English, French, Hindi, Italian, Dutch, Norwegian, Portuguese, Spanish, Swedish

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Product Description

Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.

Seller

Observe.AI

Description

Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industry's most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale. Trusted by leading companies such as Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level. For more information, please visit www.observe.ai.

Overview Provided by:

Sharni Medina

Observe.AI Media

Observe.AI Demo - Scalable Call Automation

Design Smart, Scalable Call Automation: Create custom call flows that adapt to intent, automate resolution, and reflect your business logic.

Train VoiceAI Agents with Your Best Calls: Use real transcripts to create tasks for your VoiceAI agents to replicate exactly how your top reps handle conversations.

Observe.AI Demo - Turn intelligence into action

Full insights across every conversation, for human and AI agents, to empower enterprises to optimize every interaction. With AI-driven real-time data and intuitive dashboards, teams can quickly uncover trends and make informed decisions to drive performance. Drilldown capabilities in Observe.AI’s...

Supercharge your frontline teams: Take performance to new highs with real-time guidance, targeted coaching, and automated workflows driven by industry-leading AI.

Observe.AI Demo - Observe.AI Evaluations

Give your Quality teams everything they need to rapidly improve agent performance and drive customer experience with high-quality feedback, in one place.

Observe.AI Demo - Observe.AI Agent Performance & Coaching

Make actionable, informed coaching decisions. Leverage AI to track performance trends across QA Evaluations. Know exactly which skills and behaviors to coach agents on.

Official Downloads

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Why Voice AI has Failed...Until Now

Observe Ai Platform

The 4 Pillars of Observe.AI

G2 reviews are authentic and verified.

Here's how.

Verified User in Automotive

Mid-Market (51-1000 emp.)

8/22/2024

"Treasure Trove of Information"

5/5

What do you like best about Observe.AI?

The ability to create unique moments to help identify trends and provide individualized coaching. Our partners at OAI are always happy to speak with us and answer any questions we might have in a prompt manner Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

We understand that OAI is fairly new but I have a laundry list of feature requests I'd like to see implemented in the system to help some moments be more accurate. I know that OAI is a learning machine that will adapt over time but it's unfortunate to have to play the waiting game regarding some features that I think would be helpful to include. Review collected by and hosted on G2.com.

Jon Reynel T.

Sr. Manager, Speech Analytics

Enterprise (> 1000 emp.)

6/28/2024

"Observe AI Survey: Good software, marvelous client management"

5/5

What do you like best about Observe.AI?

Observe really invest on quality client management resources, they have frequent facetime with their clients like me, they soak in so many suggestions and feedback and they help their clients in many things from the formative stage up until maintenance and regular check-ins. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

Please extend your business into telephonies too Review collected by and hosted on G2.com.

What problems is Observe.AI solving and how is that benefiting you?

It has solved so many projects and I wouldn't be able to finish this survey if I go one by one. Mostly it helped the contact center operate better not only in terms of quality but also in terms of strategy. We're able to scale our evaluations thus creating more accurate insights where the business base its decision from. Review collected by and hosted on G2.com.

Piyush K.

Software Developer

Small-Business (50 or fewer emp.)

6/12/2024

"New and Cool Observer and .AI than can do task very easily."

3.5/5

What do you like best about Observe.AI?

When I used this AI I already used others those are available I kinda find this one more easy and more realistic solutions, but not limited. Integration and implementation is very easy with supported app, I my case I used Fin-Pay to understand paychecks, expense, overall stats for more efficient data anaylysis using Observ.AI. Find a issue and get to customer support they will help you like friend. You can use this AI frequesntly with your apps. The Quality of speech recognition and Getting much clear and advanced analytics for more businedd development. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

When asking about the history questions of that chat this has issue of understanding the questions and providing the answers. Should upgrade with latest data analysis techniques. Review collected by and hosted on G2.com.

roland alexander d.

Senior Quality Evaulator

Mid-Market (51-1000 emp.)

8/21/2024

"highly effective AI assistance tool"

4/5

What do you like best about Observe.AI?

Creating data analysis with the help of the AI helps our work as a Quality Analysis more accurate. One of the best innovation so far. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

Observe.AI are depended from other tools when it comes to collating call datas which is sometimes not complete real time. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

8/20/2024

"User Friendly Tool"

4.5/5

What do you like best about Observe.AI?

I like Observe AI because it helps our team in monitoring the improvement of the program especially the reporting tab, we can easily track the daily status of each KPIs and call drivers. I like the tool because I can easily contact their customer support, and they always had a swift response on my inquiries or request. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

It's not that I dislike the tool but I hope there will be view where we can easily check the current issues of the program without creating a moment. Review collected by and hosted on G2.com.

Kimberly Mae Q.

Senior Quality Evaluator

Mid-Market (51-1000 emp.)

8/21/2024

"Efficient and Effective work by using Observe.AI"

5/5

What do you like best about Observe.AI?

We were able to monitor much deeper the calls that we've audited. It is easy to use, easy to implement, also the customer support went higher, we use it now more often, it is easy to integrate and the features are easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

None. Since we are just starting to use the tool, we are still in the process of getting the know it. Review collected by and hosted on G2.com.

Apple Joy S.

PRT

Mid-Market (51-1000 emp.)

9/18/2024

"It's a good tool."

4.5/5

What do you like best about Observe.AI?

The efficiency of the tool is what I liek best Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

Some areas are not accurate for the user. Review collected by and hosted on G2.com.

JC E.

Senior Quality Evaluator

Small-Business (50 or fewer emp.)

8/21/2024

"Accuracy is the best policy."

4/5

What do you like best about Observe.AI?

It's getting all the highlighted words needed for the audit. It helps to see the coaching and markdowns immidiately. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

Verint interface is much better than OAI. Some of the information are there. Verint recording is much clearer than OAI. There is a delay of calls 6 to 24 hours compared to verint that the call recording is accurate real time. Review collected by and hosted on G2.com.

Mark C.

SQE

Mid-Market (51-1000 emp.)

10/9/2024

"CA Review"

5/5

What do you like best about Observe.AI?

Works efficiently, captures thought and reliable. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

Some of the statement/words are inaccurate. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

8/14/2024

"Easy insights, always evolving!"

5/5

What do you like best about Observe.AI?

This is the perfect combination of "google" for your conversations, monthly trends and automated scoring.

Evaluation, coaching and calibration tool. Total package for all stakeholders.

Product is always evolving! Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

Some keywords and customizations can be tough to get dialed in. (keywords that are business specific like products, phrases, etc.) Initial transcription intelligence and setup is better with experience and takes time- though worth it!

Reporting fetaure ahs a learning curve, though is very robust. Review collected by and hosted on G2.com.