Observe.AI Reviews & Product Details - Page 5

Observe.AI Overview

What is Observe.AI?

Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.

Observe.AI Details

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Danish, English, French, Hindi, Italian, Dutch, Norwegian, Portuguese, Spanish, Swedish

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Product Description

Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.

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Observe.AI

Description

Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industry's most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale. Trusted by leading companies such as Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level. For more information, please visit www.observe.ai.

Overview Provided by:

Sharni Medina

Observe.AI Media

Observe.AI Demo - Scalable Call Automation

Design Smart, Scalable Call Automation: Create custom call flows that adapt to intent, automate resolution, and reflect your business logic.

Train VoiceAI Agents with Your Best Calls: Use real transcripts to create tasks for your VoiceAI agents to replicate exactly how your top reps handle conversations.

Observe.AI Demo - Turn intelligence into action

Full insights across every conversation, for human and AI agents, to empower enterprises to optimize every interaction. With AI-driven real-time data and intuitive dashboards, teams can quickly uncover trends and make informed decisions to drive performance. Drilldown capabilities in Observe.AI’s...

Supercharge your frontline teams: Take performance to new highs with real-time guidance, targeted coaching, and automated workflows driven by industry-leading AI.

Observe.AI Demo - Observe.AI Evaluations

Give your Quality teams everything they need to rapidly improve agent performance and drive customer experience with high-quality feedback, in one place.

Observe.AI Demo - Observe.AI Agent Performance & Coaching

Make actionable, informed coaching decisions. Leverage AI to track performance trends across QA Evaluations. Know exactly which skills and behaviors to coach agents on.

Official Downloads

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Why Voice AI has Failed...Until Now

Observe Ai Platform

The 4 Pillars of Observe.AI

G2 reviews are authentic and verified.

Here's how.

Colle Francis R.

Asst. Quality Auditor

Small-Business (50 or fewer emp.)

6/21/2022

"Observe.AI Review"

5/5

What do you like best about Observe.AI?

I like the best how the software respence each situation of curent events. One of a kind software that i use that can make my work easy and faster. It is very good software Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

I dont like the time of the software was not so good and not having make y work easy and fast. having hard time to locate the time and some of the words are not need to be place. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

10/5/2023

"User friendly"

4/5

What do you like best about Observe.AI?

The calls are easy to find and system is easy to use. I use the system weekly for my team of care navigators and inputting call review notes, as well having a user review those notes is easy. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

In order to create/use/find a Coaching note, you have to click through too many mazes to find the accurate link/page. Review collected by and hosted on G2.com.

jay marie l.

Virtual Assistant/ Business Development Representative

Mid-Market (51-1000 emp.)

3/3/2023

"Evaluation to my Agents made easy"

5/5

What do you like best about Observe.AI?

Most helpful about Observe.AI is that it makes the Quality Analyst make their job easier, saves time and easily sees agents' performance. It easily identifies which area they need to improve. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

Sometimes the words being applied to Observe AI detect if agents mention certain words, but some are not words. For some, it's capture, and for some, it is not. Review collected by and hosted on G2.com.

Jastine Jade D.

Quality Auditor

Mid-Market (51-1000 emp.)

6/21/2022

"Friendly to use"

5/5

What do you like best about Observe.AI?

It's a friendly tool to use most especially for those employee doing evaluations on calls like me. There are features that were added which helps me to be more effective in evaluating the agent's call accurately. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

There are some calls that aren't complete. Review collected by and hosted on G2.com.

Deborah T.

Quality Auditor

Mid-Market (51-1000 emp.)

5/18/2022

"I like the accuracy in evaluating using the Observe. AI"

4.5/5

What do you like best about Observe.AI?

The most helpful is I can easily edit if I mistakenly submitted the evaluation. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

I don't have any dislikes using the Observe.AI, everything works properly. Review collected by and hosted on G2.com.

Recommendations to others considering Observe.AI:

I recommend using Observe.Ai because it is very efficient to use and very accurate. Review collected by and hosted on G2.com.

What problems is Observe.AI solving and how is that benefiting you?

I dont have any problems in solving Observe. AI, the benefits that I experience while using the Observe.AI is very efficient and my business performance increase Review collected by and hosted on G2.com.

Carlo P.

Quality Assurance Auditor

Mid-Market (51-1000 emp.)

6/21/2022

"Observe AI as systematic tool for evaluation"

5/5

What do you like best about Observe.AI?

The most helpful part is the auto QA part. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

Downside is that sometimes Auto QA is not accurate. Review collected by and hosted on G2.com.

Brian I.

Enterprise (> 1000 emp.)

7/21/2022

"Quality Assurance"

5/5

What do you like best about Observe.AI?

It can identify all valued information.. and evaluate properly.. it also help us audit the call for our client and monitor our agents if they are following proper call flow. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

Some of the calls are distorted or broken and some calls are not uploaded, theres a delay sometime and cause problem. because of that we are using another aoolications. Review collected by and hosted on G2.com.

charmane s.

assistant quality assurance

Small-Business (50 or fewer emp.)

7/22/2022

"Observe.AI"

5/5

What do you like best about Observe.AI?

useful and and very easy to use when it comes to the transcription matter Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

Sometimes words are not correct or exact but over all observe AI was good. Review collected by and hosted on G2.com.

Samantha E.

Assistant Quality Assurance Auditor

Mid-Market (51-1000 emp.)

6/21/2022

"It is accurate and makes our work easier."

5/5

What do you like best about Observe.AI?

The transcipt and the timestamp is helpful. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

The transcript was not completed or cut. Review collected by and hosted on G2.com.

Rene M.

QA Manager

Mid-Market (51-1000 emp.)

11/15/2022

"Great tool where the layout is easy to use and simple enough to build out the moments."

4.5/5

What do you like best about Observe.AI?

The fact that their team takes care of the code behind the speech analytics tool. We just input the phrases and they take care of the rest. Previously we had to input the syntax code ourselves which was a hassle. Review collected by and hosted on G2.com.

What do you dislike about Observe.AI?

The advanced moments not having the ability to use timing to pull the exact language we need and they lack the "not near" logic to avoid specific phrases linked to other words. Review collected by and hosted on G2.com.