BigCommerce Features
What are the features of BigCommerce?
Merchandising/Marketing
- Storefront Design Tools
- Product Visualization
- Recommendations / Personalization
- Promotions and Discounts
- SEO
Product Catalog
- Content Management
- Product Configuration
- Product Search and Filtering
Order Process
- Checkout Process
- Shipping Options
- Tax Display and Processing
- Payment Processing
- Order Management
Platform
- Security
- Performance and Reliability
Technology Glossary Features
View definitions of the features and discover new technology terms.
BigCommerce Categories on G2
Filter for Features
Merchandising/Marketing
Storefront Design Tools | Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience 371 reviewers of BigCommerce have provided feedback on this feature. | 80% (Based on 371 reviews) | |
Product Visualization | Ability to display and manage photos, 3D views, videos etc for each product 373 reviewers of BigCommerce have provided feedback on this feature. | 83% (Based on 373 reviews) | |
Recommendations / Personalization | As reported in 356 BigCommerce reviews. Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc | 77% (Based on 356 reviews) | |
Promotions and Discounts | Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes. This feature was mentioned in 357 BigCommerce reviews. | 79% (Based on 357 reviews) | |
Shopping Cart Abandonment | Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart. 335 reviewers of BigCommerce have provided feedback on this feature. | 79% (Based on 335 reviews) | |
Product Reviews | As reported in 336 BigCommerce reviews. Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products | 77% (Based on 336 reviews) | |
SEO | As reported in 347 BigCommerce reviews. Provides tools to drive traffic to pages via organic search | 79% (Based on 347 reviews) |
Product Catalog
Content Management | Ability to add/update products, product pricing, product information and other content included on eCommerce site. This feature was mentioned in 368 BigCommerce reviews. | 83% (Based on 368 reviews) | |
Product Configuration | Ability to all users select options to configure the product or select product options. For example, color, size, etc. This feature was mentioned in 361 BigCommerce reviews. | 82% (Based on 361 reviews) | |
Product Search and Filtering | Based on 365 BigCommerce reviews. Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting | 79% (Based on 365 reviews) | |
Intangible Products | See feature definition | As reported in 253 BigCommerce reviews. Provides functionality specific to selling intangible products such as: Subscriptions, Trials, Perpetual Licencing, Downloads, Free Trials, etc. | 78% (Based on 253 reviews) |
Order Process
Checkout Process | See feature definition | Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts. 375 reviewers of BigCommerce have provided feedback on this feature. | 85% (Based on 375 reviews) |
Shipping Options | Based on 366 BigCommerce reviews. Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies. | 82% (Based on 366 reviews) | |
Tax Display and Processing | As reported in 350 BigCommerce reviews. Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions. | 85% (Based on 350 reviews) | |
Payment Processing | As reported in 362 BigCommerce reviews. Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality. | 88% (Based on 362 reviews) | |
Order Management | As reported in 373 BigCommerce reviews. Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time. | 85% (Based on 373 reviews) | |
Returns / Refunds | Functionality to allow users to process returns/refunds either via self service or contacting customer service. 332 reviewers of BigCommerce have provided feedback on this feature. | 82% (Based on 332 reviews) | |
Inventory Management | Displays inventory levels of products in real time. Displays inventory by location if required. 319 reviewers of BigCommerce have provided feedback on this feature. | 81% (Based on 319 reviews) | |
Multi-Channel Fulfillment | Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up. 249 reviewers of BigCommerce have provided feedback on this feature. | 78% (Based on 249 reviews) |
Multi-Channel Support
Omnichannel | Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. 308 reviewers of BigCommerce have provided feedback on this feature. | 80% (Based on 308 reviews) | |
Mobile | Features that enable customers to easily to shop for products using a mobile device. This feature was mentioned in 339 BigCommerce reviews. | 80% (Based on 339 reviews) | |
Social Commerce | Based on 292 BigCommerce reviews. Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform. | 79% (Based on 292 reviews) | |
Customer Service | Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support. 323 reviewers of BigCommerce have provided feedback on this feature. | 80% (Based on 323 reviews) | |
Store Locator | Based on 220 BigCommerce reviews. Enable customers to locate and navigate to physical locations by zip code, city or GPS | 77% (Based on 220 reviews) | |
3rd-Party Store Integration | As reported in 234 BigCommerce reviews. Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels | 79% (Based on 234 reviews) | |
B2B | Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc. This feature was mentioned in 186 BigCommerce reviews. | 76% (Based on 186 reviews) |
Platform
APIs | As reported in 283 BigCommerce reviews. System provides well documented API's that can be used to integrate to any 3rd Party or internal system. | 81% (Based on 283 reviews) | |
Customization | Product provides tools to customize web store front, business process, etc. to meet unique business needs. This feature was mentioned in 346 BigCommerce reviews. | 78% (Based on 346 reviews) | |
Integrations to Add-on Tools | Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software. This feature was mentioned in 320 BigCommerce reviews. | 79% (Based on 320 reviews) | |
User Management | Based on 343 BigCommerce reviews. Enables customers to update their own user information, settings and preferences. | 84% (Based on 343 reviews) | |
Reporting / Analytics | As reported in 341 BigCommerce reviews. Provides standard and ad-hoc reporting ability to meet business requirements | 79% (Based on 341 reviews) | |
Security | Based on 349 BigCommerce reviews. Software provides appropriate tools and certifications to protect against fraud and malicious attacks | 86% (Based on 349 reviews) | |
Admin Access Rights | Based on 336 BigCommerce reviews. Provides ability to control editing rights by product category, geography etc. | 86% (Based on 336 reviews) | |
Cross Browser Support | Based on 320 BigCommerce reviews. Enables store or site to provide the same user experience in all browsers and browser versions. | 85% (Based on 320 reviews) | |
Performance and Reliability | Software performs well and runs with minimal unscheduled downtime This feature was mentioned in 359 BigCommerce reviews. | 86% (Based on 359 reviews) |
Omnichannel Features
Retail Management | The ability to manage the operations of a retail storefront and integrate storefront operations with other channels. This feature was mentioned in 28 BigCommerce reviews. | 78% (Based on 28 reviews) | |
POS Integration | As reported in 25 BigCommerce reviews. The ability to integrate with a POS system in order to facilitate the integration of brick and mortar channels with other channels. | 76% (Based on 25 reviews) | |
Social Media Integration | As reported in 28 BigCommerce reviews. Tools to integrate social media channels with other commerce channels to create a seamless experience for customers. | 77% (Based on 28 reviews) | |
Customer Service Integration | The ability to integrate customer service into all channels. 27 reviewers of BigCommerce have provided feedback on this feature. | 84% (Based on 27 reviews) | |
Marketing Tools | As reported in 29 BigCommerce reviews. The ability to integrate marketing tools into all channels. | 84% (Based on 29 reviews) | |
E-commerce Integration | Based on 30 BigCommerce reviews. Tools to combine e-commerce channels with other channels in order to create a seamless experience across channels. | 81% (Based on 30 reviews) | |
ERP Integration | Based on 25 BigCommerce reviews. The ability to integrate with ERP systems in order to unite customer-facing channels with back-end channels. | 82% (Based on 25 reviews) |
Reporting
Reports & Analytics | Tools to present data collected from various channels in a digestible way to help business owners make informed decisions. 30 reviewers of BigCommerce have provided feedback on this feature. | 83% (Based on 30 reviews) | |
Data Transfer Tools | The ability to transfer data between channels in order to streamline operations. 30 reviewers of BigCommerce have provided feedback on this feature. | 78% (Based on 30 reviews) |
Headless Commerce
Decoupling | As reported in 74 BigCommerce reviews. Ability to disconnect the front office from the back office of an e-commerce platform | 74% (Based on 74 reviews) | |
REST APIs | Provide APIs that allow for interaction with RESTful web services This feature was mentioned in 82 BigCommerce reviews. | 77% (Based on 82 reviews) | |
Data Orchestration | Capture and manage data from multiple sources and syncronize it with the front end and back end This feature was mentioned in 79 BigCommerce reviews. | 77% (Based on 79 reviews) | |
Customization | Allows developers to customize the platform using multiple programming languages This feature was mentioned in 93 BigCommerce reviews. | 75% (Based on 93 reviews) | |
Extensibility | As reported in 81 BigCommerce reviews. Include prebuilt integrations with multiple systems such as ERP and CRM | 76% (Based on 81 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. This feature was mentioned in 44 BigCommerce reviews. | 74% (Based on 44 reviews) | |
AI Text Summarization | As reported in 44 BigCommerce reviews. Condenses long documents or text into a brief summary. | 77% (Based on 44 reviews) |
Agentic AI - E-Commerce Platforms
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
