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- Salesforce Commerce for B2C
- BigCommerce-vs-Salesforce Commerce for B2C
Compare BigCommerce and Salesforce Commerce for B2C 
At a Glance
Market Segments
Small-Business (78.6% of reviews)
Mid-Market (40.1% of reviews)
Entry-Level Pricing
$29.95/ per month
Contact Us Per Year
BigCommerce
Star Rating
(546)4.2 out of 5
Market Segments
Small-Business (78.6% of reviews)
Entry-Level Pricing
$29.95/ per month
Browse all 4 pricing plansSalesforce Commerce for B2C
Star Rating
(452)4.3 out of 5
Market Segments
Mid-Market (40.1% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Commerce for B2C excels in Product Recommendations with a score of 9.2, highlighting its ability to provide personalized suggestions that enhance the shopping experience. In contrast, BigCommerce, while still strong, has a lower score of 7.7 in this area, indicating less effective personalization capabilities.
- Reviewers mention that Salesforce Commerce for B2C offers superior REST APIs with a score of 8.5, allowing for better integration and customization options. BigCommerce, on the other hand, scores 7.7, which may limit developers looking for extensive API functionalities.
- G2 users highlight the robust Reporting features of Salesforce Commerce for B2C, scoring 9.0, which provides detailed insights into sales and customer behavior. BigCommerce's reporting capabilities, scoring 8.1, are seen as less comprehensive, potentially hindering data-driven decision-making.
- Users on G2 report that Salesforce Commerce for B2C shines in Multi-Site Management with a score of 8.6, making it easier for businesses to manage multiple storefronts. In contrast, BigCommerce struggles in this area with a score of 6.4, which may pose challenges for companies with diverse product lines.
- Reviewers mention that Salesforce Commerce for B2C's Customization options are highly rated at 8.3, allowing businesses to tailor their storefronts extensively. BigCommerce, with a score of 7.8, offers customization but is perceived as less flexible, which could limit branding opportunities.
- Users say that Salesforce Commerce for B2C's Quality of Support is rated at 8.3, indicating a strong support system for users. BigCommerce, while still providing decent support at 8.2, may not match the responsiveness and effectiveness reported by Salesforce users.
Pricing
Entry-Level Pricing
BigCommerce
Standard
$29.95
/ per month
Everything you need to start selling online
- No transaction fees
- Sell on Amazon, eBay, Facebook, Pinterest & Google Shopping
- Accept Credit Cards, PayPal, Apple Pay & Amazon Pay
Salesforce Commerce for B2C
B2C Commerce - Growth
Contact Us
Per Year
Deliver better commerce experiences with a platform for growth.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Free Trial
BigCommerce
Free Trial is available
Salesforce Commerce for B2C
No trial information availableRatings
Meets Requirements
8.3
457
8.6
308
Ease of Use
8.4
460
8.3
337
Ease of Setup
8.3
280
7.9
168
Ease of Admin
8.3
272
8.1
120
Quality of Support
8.2
440
8.3
292
Has the product been a good partner in doing business?
8.4
269
8.6
117
Product Direction (% positive)
8.0
440
8.5
292
Features by Category
Design
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
8.5
26
Not enough data
8.5
27
Personalization
Not enough data
8.4
27
Not enough data
8.3
27
Not enough data
8.6
28
Not enough data
8.5
26
Analysis
Not enough data
8.4
26
Not enough data
8.8
25
Not enough data
8.3
24
Merchandising
Not enough data
9.3
20
Not enough data
9.3
20
Not enough data
9.4
20
Not enough data
8.6
20
Not enough data
8.9
20
Analytics
Not enough data
9.4
20
Not enough data
9.3
20
Administration
Not enough data
9.3
19
Not enough data
9.0
19
Administration
Not enough data
9.0
23
Not enough data
8.8
22
Not enough data
8.8
23
Integrations
Not enough data
8.8
23
Not enough data
9.0
23
Not enough data
8.8
23
Cart Management
Not enough data
8.4
24
Not enough data
8.8
23
Not enough data
8.6
22
Not enough data
8.6
23
Headless Commerce
7.4
72
8.1
80
7.7
80
8.5
83
7.7
77
8.5
81
7.5
91
8.5
85
7.6
79
8.4
83
Generative AI
7.3
42
8.1
65
7.6
42
7.8
69
Agentic AI - E-Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Merchandising/Marketing
7.9
369
8.2
194
8.3
371
8.3
139
7.7
354
8.1
208
7.9
355
8.0
201
7.9
333
7.7
188
7.7
334
8.0
187
7.9
345
8.1
184
Product Catalog
8.3
366
8.4
196
8.2
359
8.2
196
7.9
363
8.2
203
7.8
251
8.2
176
Order Process
8.5
373
8.3
198
8.2
364
8.2
194
8.5
348
8.3
191
8.8
360
8.3
195
8.5
371
8.2
197
8.2
330
7.9
184
8.1
317
8.3
186
7.8
247
8.1
169
Multi-Channel Support
8.0
306
8.3
182
8.0
337
8.2
185
7.9
290
8.3
169
8.0
321
8.2
188
7.7
218
8.0
174
7.9
232
8.2
114
7.6
184
8.2
164
Platform
8.0
281
8.2
179
7.8
344
8.3
195
7.9
318
8.3
182
8.4
341
8.4
198
7.9
339
8.1
203
8.5
347
8.6
192
Feature Not Available
8.6
180
8.6
334
8.6
184
Feature Not Available
8.4
170
Feature Not Available
8.5
166
8.5
318
8.4
177
8.6
357
8.5
198
Reporting
8.2
29
8.5
25
7.8
29
8.5
25
Omnichannel Features
7.8
27
7.8
24
7.6
24
8.1
24
7.7
27
8.2
23
8.4
26
8.5
24
8.4
28
8.5
24
8.0
29
8.6
25
8.1
24
8.2
24
Categories
Categories
Shared Categories
BigCommerce and Salesforce Commerce for B2C are categorized as Omnichannel Commerce and E-Commerce Platforms
Unique Categories
BigCommerce has no unique categories
Reviews
Reviewers' Company Size
BigCommerce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Commerce for B2C
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
20.1%
Apparel & Fashion
6.4%
Marketing and Advertising
5.3%
Information Technology and Services
3.6%
Consumer Goods
3.6%
Other
61.2%
Retail
13.9%
Information Technology and Services
10.8%
Computer Software
9.1%
Apparel & Fashion
6.2%
Consumer Goods
4.3%
Other
55.6%
Most Helpful Reviews
BigCommerce
Most Helpful Favorable Review
Andrew D. G.
Verified User in Retail
1) It works, uptime is great 2) It's highly scalable for small cost focused start-ups which can start at low cost and develop their eCommerce store look and features as their business and experience develops 3) There are many seamless applications, tons...
Most Helpful Critical Review
Fielding P.
Verified User
They inflate their cart's headless capabilities. So many out-of-the-box BigCommerce native checkout integrations don't work on their embedded cart. It's very frustrating, and the sales crew and technical sales crew won't tell you that. They are missing so...
Salesforce Commerce for B2C
Most Helpful Favorable Review
Thomas H.
Verified User in Cosmetics
Demandware allows us to run our eCommerce business with a small team but without limiting our capabilities. The platform has been extremely reliable (no downtime outside of scheduled maintenance) and scalable. We deal with massive spikes of traffic and...
Most Helpful Critical Review
Verified User in Consumer Goods
At the beginning, it require some training to how this CRM works, since it has some many tabs and option, but after a while, it is all okay.
Andrew D. G.
Verified User in Retail
1) It works, uptime is great 2) It's highly scalable for small cost focused start-ups which can start at low cost and develop their eCommerce store look and features as their business and experience develops 3) There are many seamless applications, tons...
Thomas H.
Verified User in Cosmetics
Demandware allows us to run our eCommerce business with a small team but without limiting our capabilities. The platform has been extremely reliable (no downtime outside of scheduled maintenance) and scalable. We deal with massive spikes of traffic and...
Fielding P.
Verified User
They inflate their cart's headless capabilities. So many out-of-the-box BigCommerce native checkout integrations don't work on their embedded cart. It's very frustrating, and the sales crew and technical sales crew won't tell you that. They are missing so...
Verified User in Consumer Goods
At the beginning, it require some training to how this CRM works, since it has some many tabs and option, but after a while, it is all okay.
Alternatives
Discussions
What software does BigCommerce integrate with?
2 comments
JC
with many more with GoogleRead more
Is BigCommerce like Shopify?
2 comments
LS
It is a web host and does similar things, but we are considering Shopify because they are set up to help us little guys with the sales tax onus.
They seem...Read more
What is Salesforce commerce?
1 comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
What is a b2c platform?
1 comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
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