Discussions Speech Analytics Software

Je ne trouve pas la fonction de suppression du bruit de fond dans Skype qui est disponible dans Teams. Quelqu'un sait-il comment supprimer le bruit de fond ?

I would like to register all the various calls for my clients, like a timetable preregistered with all the leads i want to follow

It would be nice to click on a number from a google sheet or google docs. I was not able to use this product on what we primarily work out off.

I need to decrease the font size. It's too big.

We have a small customer support team that handles the calls as well as emails from our customers and TalkDesk is a great addition to our workflow. It integrates really well with SalesForce and makes it very easy to have all the information's in one place and get better insights on the job that... Lire la suite

I'm not too fond of the ringing tone on incoming calls. I would like to have something softer.

Is there like a bookmark to make a quick callback?

Utilisation d'inContact pour une petite entreprise.

when i get calls and i answer them i get an error connection which wont allow me to conect with the caller and itll just cut the call

When another call rings in, it seems as though I'm unable to answer that call and put the other on hold -- a little more description on the MAX window with the multiple calls might be helpful, and have a description or color (red/on hold) (green/active call).

What are the New features expected in the future release?

I just would like to have an idea on how to utilize it even for an agent role.

Je veux le meilleur mode pour mettre votre téléphone lorsque vous devez quitter rapidement votre ordinateur pour éviter des pertes de production.

Je pense que ce service est facile à utiliser partout dans le monde, non seulement avec les entreprises mais aussi avec les familles et les personnes qui ont besoin d'une meilleure communication.

Le texte fourni ne semble pas contenir de mots ou de phrases reconnaissables dans une langue identifiable. Il semble être une séquence aléatoire de caractères et de mots sans signification apparente. Par conséquent, il n'est pas possible de fournir une traduction en français.

I recommend working on the connection servers, because sometimes it can get really laggy

Please help me how to check the data on the basis of supervisors or team members.

NICE is most recommended for all the institute as I have been especially it n its very easy for me to work and if I try to explain or try its more easy to explain the software and easily be explained to others without any issue, people enjoy working with the software as its very user-friendly... Lire la suite

I have reviewed records of call logs and have always noticed that transcriptions are not available. Is this due to it requiring a manual insertion? Or is there another reason?

Nous pouvons l'utiliser à notre avantage et à celui de l'organisation pour obtenir une bonne croissance et amélioration.

Great tool to work with

What you find best in salesken.ai

Hello I would like to know if there is any external which will allow for the backup or expport of data and metadata, that means users data and configuration. This will be useful for example to update a test environment from a production environment or to be used as a backup to be able to... Lire la suite

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Do we see any changes or addition to the widgets and their modifications? As mentioned above this feature is already excellent however having more options and being able to add what we may or may not need on a daily basis is a huge plus

when i search by word it only gives me a few calls where there should be 1000's

Il est évident que votre équipe de gestionnaires de succès est fortement encadrée -- quels délais, points forts des appels et tableaux de bord fonctionnent le mieux pour votre entreprise ?

Lorsque j'ai été intégré, je n'ai pas reçu beaucoup d'informations sur l'utilisation de l'outil, donc je pense que je peux en tirer plus que ce que je fais déjà.

جميل جدا شكرا لكم انا جد جد مسرور بيكم شكرا لكم انصح الجميع على العمل بيه

Il semble falloir un certain temps pour revenir à la normale.

how can you use Talkdesk to improve recruitment, training and working from home?

With the virtual environment, video tutorial will be amazing

How do I effectively use the plugin to answer inbound calls while I am not actively on the Genesys screen

Les appels entrants sont très difficiles à répondre.

Serait-il possible de mettre en œuvre une fonctionnalité dans les rapports en direct où il y aurait une alerte ou une alarme si un agent n'a pas pu répondre ou a rejeté l'appel ?

Can I use color change option permanently instead of changing it each time logging in?

RECENTLY THE ANSWER FUNCTION WAS REMOVED AND CALLS COME IN VERY QUICKLY WOULD BE NICE TO BE ABLE TO HAVE A RING OR TWO AND THEN HAVE THE CALL COME THROUGH

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Currently there is no ability to schedule agents into Outbound calling, the function of forecasting does not need to be there but at least allow auto scheduling of agents with a workload

My Agent leg continues to say disconnected in between calls and I see this as an unnecessary notification because I am always able to accept calls even when it says this.

My evaluations sort by date challenged, accepted/acknowledged, however they don't sort by date received.

En plus de simplement insérer des mots-clés, l'outil sera meilleur si nous pouvons ajouter des syntaxes ou des commandes qui peuvent cibler des mots ou des phrases dans la transcription de manière à ce que le concepteur de moments puisse se concentrer sur un moment précis, une partie de la... Lire la suite

Ceci est pour s'assurer que des mesures disciplinaires appropriées seront prises à l'encontre des agents qui ne répondent pas aux appels en temps opportun ou de ceux qui délibérément ne répondent pas aux appels qui leur sont destinés.

I have heard manager have gotten help but I don't know myself how to get that help sometime when it's required to have a faster answer. Thanks! Anyway, I'm happy with this software as I mentioned above and I would never replace it.