Discussions Conversational Support Software

I didn't find a way to add the Instagram channel directly, but I saw that some providers offer that service.

This is Basharat Hussain I want to work with Alvaria Cloud with patience and hardworking.

I am a Speed Racer point extraordinaire; however, how do you get Sharp Shooter Points? I do find it a bit tricky when a person replies 'Thanks' to your email and you lose those points for completing a ticket...

how come its useful in using this?

It will be great to know the other ways to use the intercom for increasing the conversion rate

J'ai essayé d'ajouter Grammarly à Front dans le passé sans succès.

Hubspot has some automation capabilities, but I've yet to see its full utility.

We want to share our access to a client that does not need to see our other clients.

How many employess are you?

How many employees are there in Zendesk worldwide and how many in the EU

How new is this system?

When I assign a ticket to myself it moves it to another inbox and it didn't do this before the new update. Is there a way for me to go back to the old format?

I have used ZD for a couple years but I feel like I don't know all of the ways that I could be taking advantage of ZD. I would like to learn more about the reports, the administration tools, and all the ways that I can really use ZD as a power user.

My time is valuable and offering a $25 incentive to review but then wasting an hour of my time is incredibly disrespectful.

Canvs MRX is a consumer insights tool specifically designed to analyze open-ended, unstructured text (like the responses to these questions!) The goal is to eliminate the time you spend hand-coding and sorting through verbatims and empower you to spend more time making evidence-based decisions.

Je voulais l'utiliser sur mon téléphone pour pouvoir répondre à mes clients où que je sois.

I would like to have a duplicate account to separate teams

Vous pouvez utiliser Gladly en envoyant des e-mails, des appels et des chats en direct pour répondre à toutes les questions et pour joindre quelqu'un. Gladly offre un accès facile pour résoudre le problème. L'entreprise pourra maintenir son intégrité et a pu continuer dans le domaine. En même... Lire la suite

I would like to quickly create a contact list to send bulk messages.

Je pense qu'une intégration de chat en direct serait excellente pour la plupart des entreprises car elle permet de résoudre le problème plus rapidement, sans compter que la plupart des gens n'ont pas le temps d'envoyer un e-mail ou d'appeler l'entreprise.

J'essaie d'envoyer des e-mails et des messages de chat à une liste d'utilisateurs, mais ils n'ont pas de variables en commun. Je voulais donc télécharger leur adresse e-mail ou les compléter et les envoyer dans un chat/e-mail sortant unique. Comment puis-je faire cela ?

I had many problems setting up the email support, I gave up, and I'm using another tool.

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Sometimes server goes down and the platform doesn't work.

Thankful seamlessly integrates with your existing helpdesk, ecommerce engine, and business processing tools in order to receive, understand and take action on tickets. Integrations are viable with (just about) everything from off-the-shelf solutions like Zendesk, Kustomer, Shopify and Magento to... Lire la suite

Thankful is omni-channel, and works with all text-based (written) channels including email, SMS, chat, in-app and social media.

Unlike a chatbot, Thankful uses best-in-class natural language processing (NLP) to better understand what your customers want and deliver a human-like experience to fully resolve their requests through all text-based channels. Never forgetting a customer, product, or process, Thankful provides... Lire la suite

Thankful integrates with your existing helpdesk and communicates with your E-commerce engine and business processing tools in order to be able to receive, understand and take action on tickets.

Thankful isn’t a helpdesk. Thankful acts as a virtual SuperAgent resolving over 50 types of customer queries within your current helpdesk.

J'ai soumis un avis sur Birdseye et il l'a noté 1 étoile alors que je voulais le noter 5 étoiles. Je ne peux pas revenir en arrière pour corriger cela ! Des suggestions ?

I would like to avoid spam reports by sending my campaigns at different times of the day so that my contacts do not report me as spam, how can I do this?

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Lire la suite

I need to get a report that can be downloaded or shared with colleagues on how many articles are being viewed or rated by our clients. I have to share insights with upper management and being able to show which articles are most frequently read and which are not liked, will help us provide... Lire la suite

J'aimerais entendre parler de quelques applications secondaires vraiment bonnes qui sont très utiles pour d'autres organisations et que nous pourrions envisager d'acheter si elles sont d'une grande aide. Je me suis toujours demandé ce que les autres utilisent pour rendre leur vie plus facile.

Hopefully Youtube and Instagram is available in Zendesk And, hopefully when we response comments in FB, our response is threaded under user comments.

Je voudrais intégrer Zendesk de manière à ce que pour chaque utilisateur créé, j'aie un nouvel utilisateur dans Zendesk.

Limitation in explore

I would like to move or delete multiple emails at once but I do not know how to select more than one email at a time

In most of e-mails I sent I need to attach a link to a document, or my colleagues attach the link. For example, when I see e-mail with a link to a document, I cannot click it open.

My question will be related in the future that we may have with this application; to have calls or videos in this application, this would be great because that way we would not have to use our phones if not in the same application we would do everything necessary to work

rules to add a folder