Help Desk Software Diskussionen

Installation process is complicated and not working in week connection it's should work properly in week connection that's good for workers.

I would like to quickly create a contact list to send bulk messages.

When I work a long time it's stuck some after some minutes it's start working normally it's annoying my alot some time.

iwish you guys to add the extension for multiple browsers including firefox

Ich denke, eine Live-Chat-Integration wäre für die meisten Unternehmen großartig, da sie es ermöglicht, Probleme schneller zu lösen, abgesehen davon, dass die meisten Menschen keine Zeit haben, das Unternehmen zu kontaktieren oder anzurufen.

Ich versuche, einige E-Mails und Chat-Nachrichten an eine Liste von Benutzern zu senden, aber sie haben keine gemeinsamen Variablen. Daher wollte ich ihre E-Mail-Adressen hochladen oder vervollständigen und sie in einem einzigen ausgehenden Chat/E-Mail senden. Wie kann ich das machen?

I had many problems setting up the email support, I gave up, and I'm using another tool.

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Sometimes server goes down and the platform doesn't work.

Thankful seamlessly integrates with your existing helpdesk, ecommerce engine, and business processing tools in order to receive, understand and take action on tickets. Integrations are viable with (just about) everything from off-the-shelf solutions like Zendesk, Kustomer, Shopify and Magento to... Mehr erfahren

Thankful is omni-channel, and works with all text-based (written) channels including email, SMS, chat, in-app and social media.

Unlike a chatbot, Thankful uses best-in-class natural language processing (NLP) to better understand what your customers want and deliver a human-like experience to fully resolve their requests through all text-based channels. Never forgetting a customer, product, or process, Thankful provides... Mehr erfahren

Thankful integrates with your existing helpdesk and communicates with your E-commerce engine and business processing tools in order to be able to receive, understand and take action on tickets.

Thankful isn’t a helpdesk. Thankful acts as a virtual SuperAgent resolving over 50 types of customer queries within your current helpdesk.

I would like to avoid spam reports by sending my campaigns at different times of the day so that my contacts do not report me as spam, how can I do this?

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Mehr erfahren

I need to get a report that can be downloaded or shared with colleagues on how many articles are being viewed or rated by our clients. I have to share insights with upper management and being able to show which articles are most frequently read and which are not liked, will help us provide... Mehr erfahren

Ich würde gerne von einigen wirklich guten Neben-Apps hören, die für andere Organisationen sehr nützlich sind und die wir in Betracht ziehen könnten zu kaufen, wenn sie eine große Hilfe sind. Ich habe mich immer gefragt, was andere Leute benutzen, um ihr Leben einfacher zu machen.

Hopefully Youtube and Instagram is available in Zendesk And, hopefully when we response comments in FB, our response is threaded under user comments.

Ich möchte Zendesk so integriert haben, dass für jeden erstellten Benutzer ein neuer Benutzer in Zendesk angelegt wird.

After making a certain ticket as resolved or closed, I want to make a call to my service (webiste) to make some changes on some data

Limitation in explore

As we have small firm so can they help such organisations by providing required programs.

I would like to move or delete multiple emails at once but I do not know how to select more than one email at a time

Ein doktrinelles und historisches Buch, das geschrieben wurde, um Menschen zu erreichen, die glauben, dass die heidnische Lehre der Dreifaltigkeit die Wahrheit ist, ohne die Geschichte zu erforschen und herauszufinden, dass sie von Sonnenanbetern stammt und dass sie immer noch existieren und... Mehr erfahren

In most of e-mails I sent I need to attach a link to a document, or my colleagues attach the link. For example, when I see e-mail with a link to a document, I cannot click it open.

My question will be related in the future that we may have with this application; to have calls or videos in this application, this would be great because that way we would not have to use our phones if not in the same application we would do everything necessary to work

rules to add a folder

Wenn Sie im Zendesk-Chat einen Audioalarm erhalten, aber diese Funktion im Zendesk-Agenten nicht vorhanden ist

Wir haben derzeit Tausende von Kunden und könnten in Erwägung ziehen, die Chat-Tools für bestimmte Anfragen zu implementieren oder bereitzustellen. Sollten wir dies zunächst einer begrenzten Anzahl von Kunden anbieten, oder was halten Sie für die beste Strategie, um es auszuprobieren?

Looking to get continued education about the product as our teams grow, we want to keep using it long term!

Setting rules

It is not obvious how can I use productboard in common with Intercom. I do really need to get new insights through Intercom and show the Portal in messages. 1) I want to use Portal as a release notes App in Intercom, I have a lot of features, which I want to show in messenger 2) I want to have a... Mehr erfahren

We supply CRM solutions for universities and higher education institutions in the Nordics. We are using Intercom as our customer support tool, and everyone that uses our system also uses Intercom. As head of sales and marketing, I would like to use Intercom to segment what information we should... Mehr erfahren

I need to know how to update to the latest updates.

I don't have any questions right now. I will contact gmelius support if i have any questions or if i need help with anything.

Angenommen, wir haben mehrere Kunden, und wenn wir ein Ticket für 'Kunde A' erstellen, könnte er dann das Ticket sehen, das für 'Kunde B' erstellt wurde?

There are limitations where you can create or generate a report. So how do I get the reports I want in one consolidated form? Considering my KPI's?

I need to import a load with a lot of customers to use the application of Zoho Desk. Will the tool support it?

Is there a possibility to do some duplicate management in my databases in Intercom?

Viele Menschen nutzen mehr als eine Plattform, um ihren Arbeitsablauf im Blick zu behalten. JIRA ist die am meisten genutzte unter allen anderen Plattformen. Da einige Kundenprobleme nicht sofort gelöst werden können und an das technische Team weitergeleitet werden müssen, wäre es wirklich... Mehr erfahren

It says I have one new message, but when I click I get this: "This feature is restricted Ask one of your teammates to give you permission."

Die Frage ist einfach: Im Grunde, wie es Ihrer Organisation in verschiedenen Aspekten geholfen hat.