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At a Glance
Tidio
Tidio
Star Rating
(1,752)4.7 out of 5
Market Segments
Small-Business (91.0% of reviews)
Information
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plans
WhatsApp chatbot solution
WhatsApp chatbot solution
Star Rating
(9)4.8 out of 5
Market Segments
Small-Business (50.0% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about WhatsApp chatbot solution
Featured Products
Pricing
Entry-Level Pricing
Tidio
Free
Free
Per Month
Browse all 5 pricing plans
WhatsApp chatbot solution
No pricing available
Free Trial
Tidio
Free Trial is available
WhatsApp chatbot solution
No trial information available
Ratings
Meets Requirements
9.2
1,228
8.1
6
Ease of Use
9.3
1,245
9.2
6
Ease of Setup
9.2
993
Not enough data
Ease of Admin
9.3
906
Not enough data
Quality of Support
9.2
1,078
9.4
6
Has the product been a good partner in doing business?
9.3
855
Not enough data
Product Direction (% positive)
9.2
1,096
Not enough data
Features by Category
8.8
767
Not enough data
Ticket and Case Management
8.8
63
Not enough data
8.7
61
Not enough data
8.8
67
Not enough data
8.9
68
Not enough data
8.4
54
Not enough data
8.8
61
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
Generative AI
7.4
32
Not enough data
7.3
31
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.0
63
Not enough data
8.9
61
Not enough data
9.3
69
Not enough data
8.3
57
Not enough data
7.5
52
Not enough data
Platform
9.1
80
Not enough data
9.0
663
|
Verified
Not enough data
9.1
83
Not enough data
8.9
85
Not enough data
8.5
69
Not enough data
9.0
81
Not enough data
Conversational MarketingHide 21 FeaturesShow 21 Features
9.0
81
Not enough data
Messenger
8.5
77
Not enough data
8.2
79
Not enough data
9.1
78
Not enough data
8.8
76
Not enough data
Channels
8.3
75
Not enough data
9.1
75
Not enough data
8.1
71
Not enough data
7.8
68
Not enough data
8.0
71
Not enough data
Customers
8.6
73
Not enough data
8.4
74
Not enough data
8.8
72
Not enough data
8.7
73
Not enough data
8.8
73
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Adoption PlatformHide 13 FeaturesShow 13 Features
Not enough data
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
8.0
55
Not enough data
Channels
8.1
51
Not enough data
8.2
50
Not enough data
Feature Not Available
Not enough data
Design
8.4
49
Not enough data
7.5
51
Not enough data
7.9
51
Not enough data
8.2
49
Not enough data
8.3
50
Not enough data
Generative AI
7.8
32
Not enough data
7.7
31
Not enough data
Not enough data
Not enough data
Productivity Tools
7.7
10
Not enough data
8.3
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
9.2
10
Not enough data
8.0
10
Not enough data
8.5
10
Not enough data
Analytics
9.0
10
Not enough data
8.8
10
Not enough data
7.8
10
Not enough data
Agentic AI - Shared Inbox
Not enough data
Not enough data
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
7.6
9
Not enough data
8.1
9
Not enough data
8.5
9
Not enough data
Automation - AI Agents
8.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Platform
8.3
9
Not enough data
7.2
9
Not enough data
7.8
9
Not enough data
Autonomy - AI Agents
8.0
5
Not enough data
8.3
5
Not enough data
6.3
5
Not enough data
8.7
5
Not enough data
Generative AI
7.5
6
Not enough data
6.7
6
Not enough data
8.8
528
Not enough data
Responses
8.7
477
Not enough data
8.8
468
Not enough data
8.8
467
Not enough data
8.8
451
Not enough data
8.7
408
Not enough data
Platform
9.3
486
Not enough data
8.8
437
Not enough data
8.7
438
Not enough data
8.7
433
Not enough data
8.3
333
Not enough data
8.7
385
Not enough data
8.9
448
Not enough data
Generative AI
8.0
110
Not enough data
8.0
107
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.5
117
Not enough data
Conversational Platform
8.4
114
Not enough data
8.2
106
Not enough data
8.2
107
Not enough data
8.5
110
Not enough data
Support Automation
8.4
104
Not enough data
8.3
101
Not enough data
8.5
101
Not enough data
8.4
106
Not enough data
Generative AI
8.1
65
Not enough data
8.1
62
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Customer Support
8.5
12
Not enough data
7.7
11
Not enough data
8.5
11
Not enough data
Automation
8.3
12
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
Artificial Intelligence
8.0
10
Not enough data
7.6
11
Not enough data
8.5
11
Not enough data
8.5
106
Not enough data
Data
8.7
94
Not enough data
8.7
92
Not enough data
Interaction
8.4
92
Not enough data
8.5
96
Not enough data
8.4
91
Not enough data
8.4
92
Not enough data
8.3
93
Not enough data
Learning
8.3
91
Not enough data
8.1
88
Not enough data
Content Generation
8.4
87
Not enough data
8.4
89
Not enough data
System
8.3
85
Not enough data
8.3
86
Not enough data
8.1
85
Not enough data
8.3
87
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.1
773
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
9.4
691
|
Verified
Not enough data
9.2
697
|
Verified
Not enough data
8.7
489
Not enough data
9.2
596
|
Verified
Not enough data
8.7
432
|
Verified
Not enough data
Internal Use
9.0
663
|
Verified
Not enough data
9.1
560
|
Verified
Not enough data
8.9
556
|
Verified
Not enough data
8.7
532
|
Verified
Not enough data
9.0
515
|
Verified
Not enough data
8.8
542
|
Verified
Not enough data
8.8
105
Not enough data
Generative AI
8.3
51
Not enough data
Self-Service Experience
8.8
86
Not enough data
8.8
78
Not enough data
Feature Not Available
Not enough data
8.9
84
Not enough data
9.0
85
Not enough data
Self-Service Platform
8.7
87
Not enough data
9.1
91
Not enough data
8.9
85
Not enough data
8.9
87
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
9.0
46
Not enough data
Generative AI
8.0
19
Not enough data
8.1
19
Not enough data
Process
8.5
35
Not enough data
8.8
37
Not enough data
8.7
33
Not enough data
Channels
9.1
39
Not enough data
9.2
40
Not enough data
9.6
42
Not enough data
8.5
34
Not enough data
8.8
34
Not enough data
Insight
8.7
33
Not enough data
8.5
37
Not enough data
9.2
42
Not enough data
9.4
32
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
28
Not enough data
8.4
29
Not enough data
8.4
28
Not enough data
8.9
28
Not enough data
8.2
27
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.6
27
Not enough data
8.6
27
Not enough data
8.7
27
Not enough data
8.9
27
Not enough data
Automation
8.7
31
Not enough data
8.7
30
Not enough data
8.5
31
Not enough data
Autonomy
8.3
28
Not enough data
8.6
29
Not enough data
8.6
29
Not enough data
8.4
29
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tidio
Tidio
WhatsApp chatbot solution
WhatsApp chatbot solution
Tidio and WhatsApp chatbot solution are categorized as Chatbots
Reviews
Reviewers' Company Size
Tidio
Tidio
Small-Business(50 or fewer emp.)
91.0%
Mid-Market(51-1000 emp.)
8.0%
Enterprise(> 1000 emp.)
1.1%
WhatsApp chatbot solution
WhatsApp chatbot solution
Small-Business(50 or fewer emp.)
50.0%
Mid-Market(51-1000 emp.)
16.7%
Enterprise(> 1000 emp.)
33.3%
Reviewers' Industry
Tidio
Tidio
Retail
8.4%
Marketing and Advertising
7.4%
Computer Software
5.4%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.6%
WhatsApp chatbot solution
WhatsApp chatbot solution
Veterinary
16.7%
Real Estate
16.7%
Information Technology and Services
16.7%
Health, Wellness and Fitness
16.7%
Automotive
16.7%
Other
16.7%
Most Helpful Reviews
Tidio
Tidio
Most Helpful Favorable Review
KJ
Kay J.
Verified User in Writing and Editing

I'm incredibly fussy when it comes to allocating time, resources or energy towards new features for my website. I knew I needed a live chat / chat bot function, and the options were aplenty. Having done my research, I settled on Tidio for its...

Most Helpful Critical Review
Joel Z.
JZ
Joel Z.
Verified User in Accounting

The pricing plan is extremely confusing. As i mentioned to your support team. Second, I discussed the hubspot integration with 4 support staff, and only one mentioned that the hubspot integration actually doesn't work, except to send the email of the...

WhatsApp chatbot solution
WhatsApp chatbot solution
Most Helpful Favorable Review
Verified User
G
Verified User in Health, Wellness and Fitness

Customized and quick TAT to make it live

Most Helpful Critical Review
Verified User
G
Verified User in Real Estate

Nothing at the moment. So far everything is good.

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Discussions
Tidio
Tidio Discussions
Tidio is generally considered safe to use. It is a customer service platform that provides live chat and chatbot services for websites. However, as with any online service, it's important to ensure that you are using the latest version and that your website's security measures are up to date to protect against potential vulnerabilities.
5 comments
Marco M.
MM
It seems like the text you provided is already in English. If you have a different text in an unknown language that you would like translated, please provide...Read more
Tidio is a customer service platform that provides live chat and chatbot solutions for businesses to communicate with their customers in real-time.
3 comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 comments
Seif Eddine Y.
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
WhatsApp chatbot solution
WhatsApp chatbot solution Discussions
Monty the Mongoose crying
WhatsApp chatbot solution has no discussions with answers