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Compare Tidio and tawk.to 
At a Glance
Market Segments
Small-Business (91.0% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
Free Per Month
Free Per Month
Tidio
Star Rating
(1,754)4.7 out of 5
Market Segments
Small-Business (91.0% of reviews)
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing planstawk.to
Star Rating
(191)4.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that tawk.to excels in its live chat functionality, receiving a high score of 9.6, while Tidio also performs well with a score of 9.7, indicating that both platforms offer robust live chat features, but Tidio edges out slightly in user satisfaction.
- Reviewers mention that Tidio's quality of support is notably higher, scoring 9.3 compared to tawk.to's 8.4. This suggests that Tidio may provide more effective assistance and resources for users when they encounter issues.
- G2 users highlight that tawk.to offers a free entry-level price, making it accessible for small businesses, while Tidio also provides a free tier, but users report that Tidio's additional features in the free version may offer more value for those starting out.
- Users on G2 indicate that Tidio's ease of use is superior, with a score of 9.4 compared to tawk.to's 9.1. This could mean that Tidio's interface and user experience are more intuitive, making it easier for new users to navigate.
- Reviewers mention that tawk.to has a strong ticket creation user experience with a score of 8.8, while Tidio does not have this specific metric available, suggesting that tawk.to may have a more streamlined process for managing customer inquiries.
- Users say that Tidio's generative AI features, such as AI text generation and summarization, score significantly higher than tawk.to's, with Tidio achieving scores of 8.2 and 8.1 respectively, indicating a more advanced capability in automating responses and enhancing customer interactions.
Featured Products
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Customer Self-Service
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Pricing
Entry-Level Pricing
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Tidio
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
9.2
1,230
9.2
165
Ease of Use
9.3
1,247
9.1
164
Ease of Setup
9.2
995
9.2
79
Ease of Admin
9.3
907
9.1
76
Quality of Support
9.2
1,079
8.5
134
Has the product been a good partner in doing business?
9.3
856
8.9
65
Product Direction (% positive)
9.2
1,098
9.0
157
Features by Category
Ticket and Case Management
8.8
63
Not enough data
8.7
61
Not enough data
8.8
67
Not enough data
8.9
68
Not enough data
8.4
54
Not enough data
8.8
61
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
Generative AI
7.4
32
Not enough data
7.3
31
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.0
63
Not enough data
8.9
61
Not enough data
9.3
69
Not enough data
8.3
57
Not enough data
7.5
52
Not enough data
Platform
9.1
80
Not enough data
9.0
664
|
Verified
8.5
124
|
Verified
9.1
83
Not enough data
8.9
85
Not enough data
8.5
69
Not enough data
9.0
81
Not enough data
Messenger
8.5
77
Not enough data
8.2
79
Not enough data
9.1
78
Not enough data
8.8
76
Not enough data
Channels
8.3
75
Not enough data
9.1
75
Not enough data
8.1
71
Not enough data
7.8
68
Not enough data
8.0
71
Not enough data
Customers
8.6
73
Not enough data
8.4
74
Not enough data
8.8
72
Not enough data
8.7
73
Not enough data
8.8
73
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.1
51
Not enough data
8.2
50
Not enough data
Feature Not Available
Not enough data
Design
8.4
49
Not enough data
7.5
51
Not enough data
7.9
51
Not enough data
8.2
49
Not enough data
8.3
50
Not enough data
Generative AI
7.8
32
Not enough data
7.7
31
Not enough data
Responses
7.6
9
Not enough data
8.1
9
Not enough data
8.5
9
Not enough data
Automation - AI Agents
8.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Platform
8.3
9
Not enough data
7.2
9
Not enough data
7.8
9
Not enough data
Autonomy - AI Agents
8.0
5
Not enough data
8.3
5
Not enough data
6.3
5
Not enough data
8.7
5
Not enough data
Generative AI
7.5
6
Not enough data
6.7
6
Not enough data
Responses
8.7
477
Not enough data
8.8
468
Not enough data
8.8
467
Not enough data
8.8
451
Not enough data
8.7
408
Not enough data
Platform
9.3
486
Not enough data
8.8
437
Not enough data
8.7
438
Not enough data
8.7
433
Not enough data
8.3
333
Not enough data
8.7
385
Not enough data
8.9
448
Not enough data
Generative AI
8.0
110
Not enough data
8.0
107
Not enough data
Conversational Platform
8.4
114
Not enough data
8.2
106
Not enough data
8.2
107
Not enough data
8.5
110
Not enough data
Support Automation
8.4
104
Not enough data
8.3
101
Not enough data
8.5
101
Not enough data
8.4
106
Not enough data
Generative AI
8.1
65
Not enough data
8.1
62
Not enough data
Customer Support
8.5
12
Not enough data
7.7
11
Not enough data
8.5
11
Not enough data
Automation
8.3
12
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
Artificial Intelligence
8.0
10
Not enough data
7.6
11
Not enough data
8.5
11
Not enough data
Data
8.7
94
Not enough data
8.7
92
Not enough data
Interaction
8.4
92
Not enough data
8.5
96
Not enough data
8.4
91
Not enough data
8.4
92
Not enough data
8.3
93
Not enough data
Learning
8.3
91
Not enough data
8.1
88
Not enough data
Content Generation
8.4
87
Not enough data
8.4
89
Not enough data
System
8.3
85
Not enough data
8.3
86
Not enough data
8.1
85
Not enough data
8.3
87
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
7.0
10
Feature Not Available
6.9
9
Feature Not Available
6.7
9
Communication
9.4
692
|
Verified
9.2
131
|
Verified
9.2
698
|
Verified
8.9
132
|
Verified
8.7
490
8.0
98
|
Verified
9.2
597
|
Verified
9.0
116
|
Verified
8.7
433
|
Verified
8.3
39
Internal Use
9.0
664
|
Verified
8.5
124
|
Verified
9.1
561
|
Verified
8.9
121
|
Verified
8.9
557
|
Verified
8.5
111
8.7
533
|
Verified
8.7
113
|
Verified
8.9
516
|
Verified
8.7
109
|
Verified
8.8
543
|
Verified
8.4
110
|
Verified
Generative AI
8.3
51
Not enough data
Self-Service Experience
8.8
86
Not enough data
8.8
78
Not enough data
Feature Not Available
Not enough data
8.9
84
Not enough data
9.0
85
Not enough data
Self-Service Platform
8.7
87
Not enough data
9.1
91
Not enough data
8.9
85
Not enough data
8.9
87
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.0(won by default)
19
Not enough data
8.1(won by default)
19
Not enough data
Process
8.5(won by default)
35
Not enough data
8.8(won by default)
37
Not enough data
8.7(won by default)
33
Not enough data
Channels
9.1(won by default)
39
Not enough data
9.2(won by default)
40
Not enough data
9.6(won by default)
42
Not enough data
8.5(won by default)
34
Not enough data
8.8(won by default)
34
Not enough data
Insight
8.7(won by default)
33
Not enough data
8.5(won by default)
37
Not enough data
9.2(won by default)
42
Not enough data
9.4(won by default)
32
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
28
Not enough data
8.4
29
Not enough data
8.4
28
Not enough data
8.9
28
Not enough data
8.2
27
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.6
27
Not enough data
8.6
27
Not enough data
8.7
27
Not enough data
8.9
27
Not enough data
Automation
8.7
31
Not enough data
8.7
30
Not enough data
8.5
31
Not enough data
Autonomy
8.3
28
Not enough data
8.6
29
Not enough data
8.6
29
Not enough data
8.4
29
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tidio and tawk.to are categorized as Live Chat
Unique Categories
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, Help Desk, Conversational Marketing, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.4%
Marketing and Advertising
7.4%
Computer Software
5.4%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.6%
Computer Software
12.5%
Information Technology and Services
10.9%
Marketing and Advertising
8.7%
Internet
5.4%
Education Management
4.3%
Other
58.2%
Most Helpful Reviews
Tidio
Most Helpful Favorable Review
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Most Helpful Critical Review
Jahiro G.
Verified User in Medical Practice
We've been using Tidio for over a 2 years now and just now we noticed that its harming our site. We started to do some SEO work and noticed our loading speeds were so mad and one of the bigges problems was the Tidio. After contacting support they just...
tawk.to
Most Helpful Favorable Review
Gaurav S.
Verified User in Information Technology and Services
The most amazing part of the tawk to the tool is its easy integration feature. You can easily integrate with your website whether it's a WordPress-based website or a proper PHP-coded one.
Most Helpful Critical Review
Verified User in Computer Software
Their customer support representatives are not only bad, they can and will damage your business. Not only do they provide false information, they do it consistently to the point you are better off using an AI agent. Even after we terminated service with...
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Gaurav S.
Verified User in Information Technology and Services
The most amazing part of the tawk to the tool is its easy integration feature. You can easily integrate with your website whether it's a WordPress-based website or a proper PHP-coded one.
Jahiro G.
Verified User in Medical Practice
We've been using Tidio for over a 2 years now and just now we noticed that its harming our site. We started to do some SEO work and noticed our loading speeds were so mad and one of the bigges problems was the Tidio. After contacting support they just...
Verified User in Computer Software
Their customer support representatives are not only bad, they can and will damage your business. Not only do they provide false information, they do it consistently to the point you are better off using an AI agent. Even after we terminated service with...
Alternatives
Discussions
Tidio is generally considered safe to use. It is a customer service platform that provides live chat and chatbot services for websites. However, as with any online service, it's important to ensure that you are using the latest version and that your website's security measures are up to date to protect against potential vulnerabilities.
5 comments
MM
It seems like the text you provided is already in English. If you have a different text in an unknown language that you would like translated, please provide...Read more
Tidio is a customer service platform that provides live chat and chatbot solutions for businesses to communicate with their customers in real-time.
3 comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
What is tawk.to used for?
1 comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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