Introducing G2.ai, the future of software buying.Try now
Compare TeamViewer and Zoho Assist 
At a Glance
Market Segments
Small-Business (43.0% of reviews)
Small-Business (71.1% of reviews)
Entry-Level Pricing
Starting at $24.90
$0 1 Remote Support Technician and 5 Unattended Computers
TeamViewer
Star Rating
(3,525)4.5 out of 5
Market Segments
Small-Business (43.0% of reviews)
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansZoho Assist
Star Rating
(518)4.6 out of 5
Market Segments
Small-Business (71.1% of reviews)
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in Remote Control with a score of 9.2, providing a seamless experience for accessing devices remotely. In contrast, Zoho Assist scores 8.9, which some users feel lacks the same level of responsiveness.
- Reviewers mention that TeamViewer's Session Recording feature, rated at 8.6, is highly effective for training and compliance purposes, while Zoho Assist's score of 8.2 indicates that users find it less robust in this area.
- G2 users highlight TeamViewer's superior Multi-Platform Support with a score of 9.2, allowing for a wider range of devices and operating systems, whereas Zoho Assist's score of 8.9 suggests some limitations in compatibility.
- Users on G2 appreciate TeamViewer's Data Encryption capabilities, rated at 9.1, which provide peace of mind for sensitive information. Zoho Assist, with a score of 8.6, is seen as less comprehensive in this critical area.
- Reviewers say that TeamViewer's File Sharing feature, scoring 8.9, is user-friendly and efficient, while Zoho Assist's score of 8.5 indicates that users experience some challenges with file transfer speeds and reliability.
- Users report that TeamViewer's Ease of Use is rated at 9.1, making it accessible for users of all skill levels, while Zoho Assist's score of 9.3 suggests it may have a slight edge in user-friendliness, particularly for beginners.
Featured Products
Sponsored
Applivery
(15)
Network Monitoring
Visit Website
Pricing
Entry-Level Pricing
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
TeamViewer
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.1
2,869
9.1
434
Ease of Use
9.1
2,942
9.2
439
Ease of Setup
9.1
810
9.3
353
Ease of Admin
8.9
639
9.3
322
Quality of Support
8.6
2,453
8.8
366
Has the product been a good partner in doing business?
8.6
596
9.1
313
Product Direction (% positive)
8.7
2,764
9.2
427
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
36
Not enough data
9.3
36
Not enough data
9.2
35
Not enough data
Monitoring and Management
9.2
35
Not enough data
9.4
35
Not enough data
9.1
36
Not enough data
9.4
36
Not enough data
Organization
9.3
35
Not enough data
Service Management
8.9
36
Not enough data
9.8
36
Not enough data
9.5
36
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
8.9
810
8.4
20
8.5
733
7.6
20
9.2
879
|
Verified
8.8
21
8.8
781
|
Verified
8.6
20
Conferencing Options
8.7
744
|
Verified
8.1
18
8.7
756
|
Verified
8.2
20
8.8
740
|
Verified
8.1
20
Application Tools
8.9
816
|
Verified
7.8
20
8.9
774
|
Verified
7.6
20
8.8
753
|
Verified
8.6
20
Agentic AI - Screen Sharing
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.6
8
Not enough data
9.0
7
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.4
8
Not enough data
10.0
8
Not enough data
9.8
9
Not enough data
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
9.2
8
Not enough data
9.1
9
Not enough data
9.8
8
Not enough data
9.2
6
Not enough data
9.2
8
Not enough data
Generative AI
9.0
5
Not enough data
9.3
5
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.7
10
Not enough data
9.4
9
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
ServiceNow Apps
9.3
132
Not enough data
9.3
133
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.3
453
9.1
122
9.1
447
8.6
121
9.0
402
8.3
109
9.1
427
9.2
121
9.0
414
8.6
113
9.0
422
8.6
115
Maintenance
9.1
417
8.7
116
9.0
385
8.3
100
Communication
9.0
416
8.7
113
8.7
364
7.2
90
8.9
367
7.1
92
8.9
389
8.0
95
Security
9.1
381
8.6
98
9.1
386
8.7
96
Device Support
9.1
410
8.2
104
9.2
422
8.9
115
9.2
419
8.9
108
Performance
9.0
394
8.3
102
Administration
9.6
16
Not enough data
9.6
15
Not enough data
9.7
16
Not enough data
Security
9.7
15
Not enough data
9.5
14
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.6
21
Not enough data
Operating System
9.5
22
Not enough data
9.0
21
Not enough data
8.7
22
Not enough data
Management
8.8
22
Not enough data
8.6
22
Not enough data
8.9
20
Not enough data
8.3
20
Not enough data
8.8
22
Not enough data
Security
8.5
20
Not enough data
8.9
22
Not enough data
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.2
12
Not enough data
Platform
9.6
12
Not enough data
9.0
10
Not enough data
9.4
11
Not enough data
8.8
10
Not enough data
9.3
10
Not enough data
Security
9.2
11
Not enough data
9.3
10
Not enough data
9.6
9
Not enough data
9.8
8
Not enough data
9.3
9
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
1339
Feature Not Available
8.7
1252
8.3
156
8.6
1246
8.2
159
8.6
1230
8.3
141
8.7
1266
8.2
144
8.7
1340
9.1
179
8.9
1407
8.5
167
Platform
8.9
1355
8.7
165
8.7
1314
8.3
157
8.7
1281
Feature Not Available
9.1
1443
9.2
176
Security
8.6
1143
Feature Not Available
8.8
1286
Feature Not Available
8.7
1232
8.2
132
Categories
Categories
Shared Categories
TeamViewer and Zoho Assist are categorized as Screen Sharing, ServiceNow Store Apps, Remote Support, Remote Desktop, and Co-Browsing
Unique Categories
TeamViewer is categorized as SAP Store, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Asset Management, Enterprise IT Management, Mobile Device Management (MDM), and Network Monitoring
Zoho Assist has no unique categories
Reviews
Reviewers' Company Size
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
10.2%
Marketing and Advertising
4.4%
Consumer Services
3.2%
Telecommunications
3.1%
Other
62.5%
Information Technology and Services
26.3%
Computer & Network Security
7.4%
Computer Software
6.8%
Marketing and Advertising
2.8%
Computer Networking
2.8%
Other
53.9%
Most Helpful Reviews
TeamViewer
Most Helpful Favorable Review
Shubham K.
Verified User
I like that it is so easy to share the computing device remotely, just by using giving the ID and password and voila, its interface is secure and very comfortable, sending files in actual time is effortless and the audio and video first-class is very high....
Most Helpful Critical Review
ANDREW S.
Verified User in Computer Software
I do not like the application at all, it is very cumbersome and difficult to use, it slows down the equipment and the remote control image freezes every time, regardless of whether the web connection of both is in perfect condition is very complicated and...
Zoho Assist
Most Helpful Favorable Review
Verified User in Information Technology and Services
Zoho Assist is easy to setup and use. Zoho Assist is also part of a fantastic group of Zoho apps that they offer as part of the Zoho One suite, which has a low cost and great selection of apps and options available.
Most Helpful Critical Review
Saúl L.
Verified User in Information Technology and Services
It's not that ease to use. At first, I did'nt knew where to go or wich tool to dowload to allow my peer to connect to my computer. The same happened to my coworker in order to download the required software to connect to my computer. At least in the...
Shubham K.
Verified User
I like that it is so easy to share the computing device remotely, just by using giving the ID and password and voila, its interface is secure and very comfortable, sending files in actual time is effortless and the audio and video first-class is very high....
Verified User in Information Technology and Services
Zoho Assist is easy to setup and use. Zoho Assist is also part of a fantastic group of Zoho apps that they offer as part of the Zoho One suite, which has a low cost and great selection of apps and options available.
ANDREW S.
Verified User in Computer Software
I do not like the application at all, it is very cumbersome and difficult to use, it slows down the equipment and the remote control image freezes every time, regardless of whether the web connection of both is in perfect condition is very complicated and...
Saúl L.
Verified User in Information Technology and Services
It's not that ease to use. At first, I did'nt knew where to go or wich tool to dowload to allow my peer to connect to my computer. The same happened to my coworker in order to download the required software to connect to my computer. At least in the...
Alternatives
Discussions
How would teanviewer connect without a fast internet?
9 comments
PA
trueRead more
Can i access the mobile phone devices through remote desktop ?
5 comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
