The lag time to connect is REALLY slow. Anything I can do to improve that?

I have never had an issue.

I have had similar experiences with Lisa T. It might take a few seconds to connect but once connected, there are no issues and everything works properly. I am using Bell Fibe Gigabyte internet speed with multiple users on the internet and everything seems to work great!

@Lisa Thompson, I am on a full Gigabit (duplex) fiber line at both work and home and it doesn't improve the connection delay, it have nothing to do with internet speed. It's more a matter on how Zoho Assist are designed and first of all, the remote computer owner have a slight delay (like 5 seconds) to cancel/block the incoming connection. So just this slight rejection delay is also part of the overall connection delay.

The only lag I've ever gotten is the lag it takes to connect to the remote machine. But once connected, I've never experienced a lag. Perhaps look into speeding up your connection?

"I'd assume the "lag" is due to server capacity and location neither of which are under the end user's control." related Zoho Assist

Hi Cindy, I'm with Simon on that, some times it can be laggy, but I get that with TV and Goto as well, also n-able. Setting adjustment can help, when really bad. Hope that helps some what.

Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I had a discussion with Zoho R&D team and this is not something you can improve by changing your settings. Let's speak honestly; Zoho Assist have some slight performance issues, but I am still 100% pleased with this product because of it extremely low price if you compare with other business solutions such as Team Viewer, GoToAssist, etc. I can definitely live with some lower performance if the cost remains lower by 75% like it is. Have a great day!