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Cindy M.
CM
Intuit Pro Advisor, and Bookeeping Expert

The lag time to connect is REALLY slow. Anything I can do to improve that?

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7 comments
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ZB
0
I have never had an issue.
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GP
Publisher
0
I have had similar experiences with Lisa T. It might take a few seconds to connect but once connected, there are no issues and everything works properly. I am using Bell Fibe Gigabyte internet speed with multiple users on the internet and everything seems to work great!
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Simon C.
SC
Responsable, Service TI et Sécurité chez Lemieux Bédard
0
@Lisa Thompson, I am on a full Gigabit (duplex) fiber line at both work and home and it doesn't improve the connection delay, it have nothing to do with internet speed. It's more a matter on how Zoho Assist are designed and first of all, the remote computer owner have a slight delay (like 5 seconds) to cancel/block the incoming connection. So just this slight rejection delay is also part of the overall connection delay.
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Lisa T.
LT
Internet Marketing & Technology
0
The only lag I've ever gotten is the lag it takes to connect to the remote machine. But once connected, I've never experienced a lag. Perhaps look into speeding up your connection?
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GD
Consultant at Self Employed Consultant
0
"I'd assume the "lag" is due to server capacity and location neither of which are under the end user's control." related Zoho Assist
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BK
Director
0
Hi Cindy, I'm with Simon on that, some times it can be laggy, but I get that with TV and Goto as well, also n-able. Setting adjustment can help, when really bad. Hope that helps some what.
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Simon C.
SC
Responsable, Service TI et Sécurité chez Lemieux Bédard
0
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I had a discussion with Zoho R&D team and this is not something you can improve by changing your settings. Let's speak honestly; Zoho Assist have some slight performance issues, but I am still 100% pleased with this product because of it extremely low price if you compare with other business solutions such as Team Viewer, GoToAssist, etc. I can definitely live with some lower performance if the cost remains lower by 75% like it is. Have a great day!
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