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Compare PolyAI and Replicant 
At a Glance
Market Segments
Enterprise (54.5% of reviews)
Mid-Market (48.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
PolyAI
Star Rating
(11)5.0 out of 5
Market Segments
Enterprise (54.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about PolyAIReplicant
Star Rating
(44)4.7 out of 5
Market Segments
Mid-Market (48.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ReplicantSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PolyAI excels in "Natural Language Understanding (NLU)" with a score of 8.5, while Replicant's NLU is perceived as less effective, leading to occasional misunderstandings in customer interactions.
- Reviewers mention that PolyAI's "Omnichannel" capabilities are robust, allowing seamless transitions between communication channels, whereas Replicant's omnichannel support is rated lower, which can hinder user experience during multi-channel interactions.
- G2 users highlight that PolyAI's "Ticket Resolution" feature scores an impressive 9.2, indicating a more efficient resolution process compared to Replicant, which, while functional, does not match the same level of effectiveness.
- Users on G2 appreciate PolyAI's "Customization" options, scoring 8.3, which allow for tailored solutions to meet specific business needs, while Replicant's customization features are noted as more limited, potentially restricting user adaptability.
- Reviewers say that PolyAI's "Integration" capabilities are rated at 8.8, making it easier to connect with other tools and platforms, whereas Replicant's integration options are seen as less comprehensive, which can complicate workflows.
- Users report that PolyAI's "Quality of Support" is rated highly at 9.6, with many praising the responsiveness and helpfulness of the support team, while Replicant's support, although good, does not consistently meet the same high standards, leading to some user frustration.
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Pricing
Entry-Level Pricing
PolyAI
No pricing availableReplicant
No pricing availableFree Trial
PolyAI
No trial information availableReplicant
No trial information availableRatings
Meets Requirements
Not enough data
9.0
31
Ease of Use
Not enough data
9.3
31
Ease of Setup
Not enough data
9.2
26
Ease of Admin
Not enough data
9.4
24
Quality of Support
Not enough data
9.5
31
Has the product been a good partner in doing business?
Not enough data
9.4
23
Product Direction (% positive)
Not enough data
9.5
25
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
8.7
5
Responses
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
8.3
10
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.3
9
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.1
6
Not enough data
7.8
6
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.8
6
Not enough data
5.3
5
Not enough data
7.9
7
Not enough data
7.5
6
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
6.7
5
Not enough data
Feature Not Available
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.0
5
Not enough data
8.8
7
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.7
10
Not enough data
8.6
11
Not enough data
8.2
11
Automation
Not enough data
8.8
11
Not enough data
8.2
11
Not enough data
8.0
11
Artificial Intelligence
Not enough data
8.2
11
Not enough data
8.5
9
Not enough data
8.5
11
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.5
10
Self-Service Experience
Not enough data
8.3
11
Not enough data
7.6
12
Not enough data
6.4
13
Not enough data
8.0
11
Not enough data
8.7
14
Self-Service Platform
Not enough data
8.7
14
Not enough data
9.3
14
Not enough data
8.9
14
Not enough data
8.9
14
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Deployment & Integration - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security & Compliance - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced AI & Biometric Features - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Voice Recognition
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PolyAI and Replicant are categorized as Customer Service Automation, AI Agents For Business Operations, Speech Analytics, and Customer Self-Service
Unique Categories
PolyAI is categorized as AI Voice Assistants, Multilingual Customer Support, Bot Platforms, and Voice Recognition
Replicant is categorized as Help Desk and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
PolyAI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Replicant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
27.3%
Computer Software
18.2%
Restaurants
9.1%
Information Technology and Services
9.1%
Gambling & Casinos
9.1%
Other
27.3%
Transportation/Trucking/Railroad
11.6%
Insurance
11.6%
Health, Wellness and Fitness
11.6%
Financial Services
11.6%
Retail
9.3%
Other
44.2%
Most Helpful Reviews
PolyAI
Most Helpful Favorable Review
Verified User in Hospitality
The assistant itself is lifelike and constantly learning. The time saving it allows our staff onsite is the real value add. In comparison, competitor offerings seem robotic make customers feel like they are not being cared for.
Most Helpful Critical Review
Replicant
Most Helpful Favorable Review
Shaun M.
Verified User in Health, Wellness and Fitness
The Replicant team was well-organized, responsive and attentive to our feedback/concerns. The project management team helped educate us on the Thinking Machine learning model and guided us through the implementation phases, so we knew what to expect and how...
Most Helpful Critical Review
Connor S.
Verified User in Retail
Nothing really! It's been a good experience so far
Verified User in Hospitality
The assistant itself is lifelike and constantly learning. The time saving it allows our staff onsite is the real value add. In comparison, competitor offerings seem robotic make customers feel like they are not being cared for.
Shaun M.
Verified User in Health, Wellness and Fitness
The Replicant team was well-organized, responsive and attentive to our feedback/concerns. The project management team helped educate us on the Thinking Machine learning model and guided us through the implementation phases, so we knew what to expect and how...
Connor S.
Verified User in Retail
Nothing really! It's been a good experience so far
Alternatives
Discussions
PolyAI has no discussions with answers
Replicant has no discussions with answers
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