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Compare Outreach and Reply 
At a Glance
Market Segments
Mid-Market (59.8% of reviews)
Small-Business (81.5% of reviews)
Entry-Level Pricing
Contact Us
Free
Outreach
Star Rating
(3,479)4.3 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Entry-Level Pricing
Contact Us
Learn more about OutreachReply
Star Rating
(1,441)4.6 out of 5
Market Segments
Small-Business (81.5% of reviews)
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Reply excels in Lead Follow-up with a score of 9.4, while Outreach scores 8.3. Reviewers mention that Reply's automated follow-up sequences are particularly effective in keeping prospects engaged.
- Reviewers mention that Reply offers superior Quality of Support with a score of 9.3 compared to Outreach's 8.3. Users on G2 highlight the responsiveness and helpfulness of Reply's support team as a key advantage.
- Users say that Reply's Ease of Setup is significantly better, scoring 8.8 versus Outreach's 7.6. Reviewers mention that Reply's intuitive onboarding process makes it easier for new users to get started quickly.
- G2 users report that Reply shines in Customer-facing Chatbot functionality, scoring 8.1 compared to Outreach's 6.7. Reviewers highlight the chatbot's ability to handle inquiries efficiently, enhancing user experience.
- Reviewers mention that Outreach leads in Email Tracking/Automation with a score of 9.1, slightly ahead of Reply's 9.2. Users appreciate Outreach's robust tracking features that provide detailed insights into email performance.
- Users on G2 report that Reply outperforms Outreach in Personalization, scoring 9.0 against Outreach's 8.6. Reviewers highlight Reply's advanced segmentation and targeting capabilities as a major benefit for tailored outreach efforts.
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Pricing
Entry-Level Pricing
Outreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Reply
Free
Free
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Outreach
No trial information availableReply
Free Trial is available
Ratings
Meets Requirements
8.7
2,625
9.0
1,079
Ease of Use
8.3
2,641
8.9
1,104
Ease of Setup
7.6
806
8.8
513
Ease of Admin
7.8
767
8.9
402
Quality of Support
8.3
2,386
9.3
1,073
Has the product been a good partner in doing business?
8.5
753
9.2
402
Product Direction (% positive)
8.5
2,455
9.1
1,019
Features by Category
Data Availability
Not enough data
8.3
54
Not enough data
8.2
55
Not enough data
8.0
51
Not enough data
7.7
22
Data Accuracy
Not enough data
8.1
52
Not enough data
8.2
50
Not enough data
8.0
22
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.7
49
Not enough data
9.2
52
Not enough data
9.3
53
Not enough data
9.3
53
Not enough data
8.3
48
Not enough data
8.4
50
Features
Not enough data
8.6
52
Not enough data
8.7
53
Not enough data
8.4
51
Not enough data
8.8
49
Not enough data
8.8
53
Not enough data
8.2
48
Not enough data
8.5
48
Not enough data
9.2
51
Not enough data
9.3
51
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
6.7
26
8.2
67
7.6
30
8.4
63
8.3
32
9.4
64
8.3
34
8.6
60
Organization
7.9
29
8.5
61
8.0
31
8.9
62
8.2
29
8.8
62
Performance Analysis
7.5
34
8.4
61
8.2
37
9.0
65
Sales Analysis
7.5
33
7.8
59
7.9
34
8.1
59
Generative AI
7.8
21
8.3
37
7.5
20
7.8
36
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.8
975
|
Verified
8.1
384
|
Verified
9.1
1024
|
Verified
9.2
533
|
Verified
8.5
836
|
Verified
7.5
256
|
Verified
8.3
766
|
Verified
8.3
339
|
Verified
8.5
974
|
Verified
8.1
361
|
Verified
8.6
370
8.1
234
8.3
318
8.2
229
Repeatability and Reportability
8.4
831
|
Verified
8.3
350
|
Verified
8.6
911
|
Verified
8.6
407
|
Verified
8.5
891
|
Verified
8.6
409
|
Verified
7.8
740
|
Verified
8.1
329
7.1
285
7.3
214
AI and Automation
7.9
310
8.2
238
7.4
279
8.0
233
7.7
319
8.5
261
7.3
270
7.6
218
7.1
264
8.0
231
Generative AI
6.6
112
8.4
111
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
8.4
122
Not enough data
7.9
102
Not enough data
8.0
109
Not enough data
Feature Not Available
Not enough data
Agent Performance Management
Feature Not Available
Not enough data
7.7
89
Not enough data
7.9
93
Not enough data
Generative AI
7.5
34
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
Not enough data
8.8
81
Not enough data
8.7
81
Not enough data
8.5
81
Not enough data
8.5
80
Not enough data
8.3
80
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Revenue Sourcing and Forecasting
7.3
50
Not enough data
7.9
59
Not enough data
8.3
78
Not enough data
8.0
52
Not enough data
7.8
58
Not enough data
7.9
20
Not enough data
7.9
21
Not enough data
CRM Data Enrichment
8.7
91
Not enough data
8.7
100
Not enough data
8.2
73
Not enough data
Feature Not Available
Not enough data
8.2
21
Not enough data
Account Management
7.9
68
Not enough data
7.8
69
Not enough data
8.0
69
Not enough data
8.5
79
Not enough data
7.8
23
Not enough data
8.0
20
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
7.6
186
Not enough data
8.2
227
|
Verified
Not enough data
7.1
159
|
Verified
Not enough data
8.4
239
|
Verified
Not enough data
Personalization
8.3
258
|
Verified
Not enough data
7.8
265
|
Verified
Not enough data
8.2
317
|
Verified
Not enough data
8.1
222
|
Verified
Not enough data
Administrative
8.7
301
|
Verified
Not enough data
8.4
253
|
Verified
Not enough data
8.5
259
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
1418
8.6
637
8.4
1359
8.3
453
Feature Not Available
8.2
418
Customizations
8.8
1385
8.7
536
8.9
1411
9.0
631
8.5
1386
8.5
538
8.3
1037
8.5
512
9.0
1427
8.6
569
Generative AI
6.8
147
8.1
121
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
7.8
146
Not enough data
7.9
161
Not enough data
Feature Not Available
Not enough data
8.1
175
Not enough data
7.7
155
Not enough data
Predictive Analytics
7.3
129
Not enough data
7.4
123
Not enough data
7.0
114
Not enough data
7.4
122
Not enough data
Sales Management
8.0
137
Not enough data
Feature Not Available
Not enough data
7.8
152
Not enough data
8.8
177
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.5
797
8.1
51
|
Verified
7.9
891
8.2
54
|
Verified
8.4
1017
8.0
54
|
Verified
8.8
1075
8.5
52
Contacts
8.6
1131
9.0
77
|
Verified
8.0
971
8.7
57
|
Verified
8.4
1051
8.5
65
|
Verified
Insights
8.3
1078
|
Verified
8.5
62
|
Verified
8.4
1036
8.6
66
|
Verified
7.8
580
8.1
48
|
Verified
9.1
1176
9.1
79
|
Verified
8.1
1023
8.6
61
|
Verified
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.3
196
|
Verified
Not enough data
8.2
195
|
Verified
Not enough data
8.2
178
|
Verified
Not enough data
8.0
141
|
Verified
Not enough data
Feedback
8.3
164
|
Verified
Not enough data
8.2
161
|
Verified
Not enough data
8.1
140
Not enough data
8.3
173
|
Verified
Not enough data
8.4
191
|
Verified
Not enough data
8.3
190
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
6.7
20
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Outreach and Reply are categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, and Email Tracking
Unique Categories
Outreach is categorized as Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Coaching, Sales Analytics, Sales Performance Management, and AI SDRs
Reviews
Reviewers' Company Size
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.0%
Information Technology and Services
18.3%
Marketing and Advertising
7.2%
Internet
6.4%
Financial Services
3.1%
Other
28.0%
Computer Software
18.1%
Marketing and Advertising
16.2%
Information Technology and Services
11.9%
Staffing and Recruiting
5.1%
Financial Services
5.1%
Other
43.6%
Most Helpful Reviews
Outreach
Most Helpful Favorable Review
Verified User in Information Technology and Services
Its just give you good analytics apart from it nothing special about this tool.
Most Helpful Critical Review
Jordan R.
Verified User in Accounting
Oh, where do I even begin with Outreach? This outbound app is a prime example of everything gone wrong in software design. It's like they gathered a team of amateurs to cobble together this abomination. The user interface is a hot mess, resembling a chaotic...
Reply
Most Helpful Favorable Review
Nick S.
Verified User in Venture Capital & Private Equity
The simplicity of writing and personalizing email campaigns. Also love the easy upload/download feature.
Most Helpful Critical Review
Jake H.
Verified User in Marketing and Advertising
Tread carefully - pricing is not as it seems. You are limited to 3 email accounts, with $20 added per email account per month afterwords. This is not mentioned on the pricing page, now the terms and conditions. The unlimited tier is NOT...
Verified User in Information Technology and Services
Its just give you good analytics apart from it nothing special about this tool.
Nick S.
Verified User in Venture Capital & Private Equity
The simplicity of writing and personalizing email campaigns. Also love the easy upload/download feature.
Jordan R.
Verified User in Accounting
Oh, where do I even begin with Outreach? This outbound app is a prime example of everything gone wrong in software design. It's like they gathered a team of amateurs to cobble together this abomination. The user interface is a hot mess, resembling a chaotic...
Jake H.
Verified User in Marketing and Advertising
Tread carefully - pricing is not as it seems. You are limited to 3 email accounts, with $20 added per email account per month afterwords. This is not mentioned on the pricing page, now the terms and conditions. The unlimited tier is NOT...
Discussions
Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?
2 comments
MS
Yes, I have performed the task, the free methods are here using GSMMO - https://www.transferemails.com/transfer-emails-from-outlook-to-gmail/Read more
What is the best way to log follow ups?
2 comments
JK
When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep...Read more
What are the other best ways Outreach can be used in?
2 comments
IS
We also used it for hiring workflow.Read more
Have you considered implementing the lead scoring and custom size of A/B test group?
2 comments
TC
It seems that the text you provided is empty or consists only of punctuation marks. Could you please provide the text you would like translated?Read more
Is there any plans to implement importing phone numbers from LinkedIn into the Chrome extensions?
2 comments
OM
Hi Chris, sure, that's what we are working on right now! Please stay in touch, we will announce that shortlyRead more
What key feature beside the automated emails do you find the most helpful in outreach sequences?
2 comments
AD
I am unable to assist with that request.Read more
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