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Compare MSG91 and Plivo 
At a Glance
Market Segments
Small-Business (78.3% of reviews)
Small-Business (78.4% of reviews)
Entry-Level Pricing
No pricing available
Pay As You Go
MSG91
Star Rating
(50)4.0 out of 5
Market Segments
Small-Business (78.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about MSG91Plivo
Star Rating
(741)4.5 out of 5
Market Segments
Small-Business (78.4% of reviews)
Entry-Level Pricing
Pay As You Go
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Plivo excels in API Call Speed with a score of 9.1, which reviewers mention significantly enhances their application's performance, especially for real-time communication needs.
- Reviewers mention that Plivo's Communication Varieties score of 8.8 is a standout feature, allowing for SMS, voice, and other communication methods, which users find essential for diverse business needs.
- G2 users highlight that MSG91's Ease of Integration, while lower at 8.1, still provides a straightforward setup process, making it a viable option for businesses looking for quick deployment.
- Users on G2 report that Plivo's Quality of Support, rated at 8.6, is often praised for its responsiveness and helpfulness, while MSG91's support, rated at 8.0, is seen as adequate but less robust in comparison.
- Reviewers mention that both platforms have similar Product Direction scores of 7.8, indicating that users feel both companies are on the right track with their development and feature enhancements.
- Users say that Plivo's documentation, rated at 8.7, is comprehensive and user-friendly, which contrasts with MSG91's lower score of 7.2, where users feel the documentation could be improved for better clarity and guidance.
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Pricing
Entry-Level Pricing
MSG91
No pricing availablePlivo
SMS API Platform
Pay As You Go
SMS Pricing starts at $0.0055/sms in the US.
https://www.plivo.com/sms/pricing/us/
- Fraud Shield fights SMS Pumping
- Simplified 10DLC / DLT registration
- Toll-free verification
Free Trial
MSG91
No trial information availablePlivo
Free Trial is available
Ratings
Meets Requirements
8.0
37
9.1
516
Ease of Use
8.1
36
9.0
528
Ease of Setup
8.7
25
8.9
397
Ease of Admin
8.5
24
9.0
393
Quality of Support
8.0
37
8.6
471
Has the product been a good partner in doing business?
8.7
23
9.0
384
Product Direction (% positive)
7.9
28
7.7
482
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authentication type
Not enough data
8.1
7
Not enough data
5.8
6
Not enough data
6.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
5.3
5
Functionality
Not enough data
Not enough data
Not enough data
5.3
5
Implementation
Not enough data
8.9
6
Not enough data
7.7
5
Not enough data
8.3
5
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.1
13
|
Verified
8.9
330
|
Verified
8.8
13
|
Verified
9.0
318
|
Verified
6.8
15
|
Verified
8.8
307
|
Verified
Support
7.3
14
|
Verified
8.7
327
|
Verified
7.6
14
Feature Not Available
7.8
15
|
Verified
8.6
274
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - Phone Verification
Not enough data
8.8
7
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
5.7
7
Additional Features - Phone Verification
Not enough data
6.9
8
Not enough data
6.9
6
Not enough data
6.0
7
Agentic AI - Phone Verification
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
MSG91 and Plivo are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
MSG91 has no unique categories
Plivo is categorized as AI Customer Support Agents, WhatsApp Marketing, Phone Verification, AI Chatbots, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Customer Communications Management, SMS Marketing, Conversational Marketing, Chatbots, Multi-Factor Authentication (MFA), Live Chat, Mobile Marketing, Help Desk, Customer Self-Service, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
MSG91
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Plivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.3%
Education Management
10.6%
Retail
6.4%
Marketing and Advertising
6.4%
Information Technology and Services
6.4%
Other
48.9%
Computer Software
18.9%
Information Technology and Services
11.8%
Marketing and Advertising
5.7%
Telecommunications
5.4%
Financial Services
4.2%
Other
53.9%
Most Helpful Reviews
MSG91
Most Helpful Favorable Review
Meenakshi S.
Verified User in Education Management
Support from Mr. Hardik is really great! They helped us with basics. And now we're using their API for OTPs. The dashboard is easy to use. Love the simplicity.
Most Helpful Critical Review
Shivam M.
Verified User in Marketing and Advertising
Tech Support sucks. They will give you false deadlines to resolve the issue and All the time same excuse."We are working with our backend team regarding the issue". I don't understand how many years they will resolve the issue. Worst You can't contact them...
Plivo
Most Helpful Favorable Review
Joseph G.
Verified User in Food & Beverages
I love Plivo's delivery rate. I can rest assured that when I use Plivo for my business, the messages will reach my customers. Also, I love their console. The UI/UX is well done.
Most Helpful Critical Review
Verified User in Computer Software
Extremely poor customer service. I ordered a phone number and needed to send them documentation that proved that I operate at the address I provided. Since I can't think of what kind of documentation they wanted me to send, I sent a customer support request...
Meenakshi S.
Verified User in Education Management
Support from Mr. Hardik is really great! They helped us with basics. And now we're using their API for OTPs. The dashboard is easy to use. Love the simplicity.
Joseph G.
Verified User in Food & Beverages
I love Plivo's delivery rate. I can rest assured that when I use Plivo for my business, the messages will reach my customers. Also, I love their console. The UI/UX is well done.
Shivam M.
Verified User in Marketing and Advertising
Tech Support sucks. They will give you false deadlines to resolve the issue and All the time same excuse."We are working with our backend team regarding the issue". I don't understand how many years they will resolve the issue. Worst You can't contact them...
Verified User in Computer Software
Extremely poor customer service. I ordered a phone number and needed to send them documentation that proved that I operate at the address I provided. Since I can't think of what kind of documentation they wanted me to send, I sent a customer support request...
Alternatives
Discussions
MSG91 has no discussions with answers
Yes, you can add emoji use to texting with Plivo by including emoji characters in your text messages. Ensure that your system supports Unicode, as emojis are part of the Unicode standard.
2 comments
HD
Hi Raquel, We do support this feature and emojis can be added and sent through inbound and outbound SMS. We're putting together a quick how to for you and...Read more
Where can I see the pricing for all countries you support?
1 comment
Official Response from Plivo
I am unable to access external websites, but you can visit the provided link for detailed pricing information.Read more
Could you please document the "Short Code" SMS redirection in your Help docs?
1 comment
HW
Hi Zac, thanks for your suggestion! We went ahead and created a quick How-to Guide for the use case you described. You can find it here:...Read more
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