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Compare Mouseflow and Smartlook 
At a Glance
Market Segments
Small-Business (68.2% of reviews)
Small-Business (85.5% of reviews)
Entry-Level Pricing
Free 500 Sessions per month
$0.00
Mouseflow
Star Rating
(680)4.6 out of 5
Market Segments
Small-Business (68.2% of reviews)
Entry-Level Pricing
Free 500 Sessions per month
Free Trial is available
Browse all 6 pricing plansSmartlook
Star Rating
(872)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Smartlook excels in Click Tracking with a score of 9.1, while Mouseflow trails slightly behind at 8.7. Reviewers mention that Smartlook's ability to capture detailed click data provides deeper insights into user behavior.
- Reviewers mention that Smartlook's Session Replays feature is highly rated at 9.1, compared to Mouseflow's 8.9. Users say this functionality allows them to visualize user interactions effectively, making it easier to identify pain points in the user journey.
- G2 users highlight Smartlook's superior Custom Event Tracking with a score of 8.3, while Mouseflow's score is lower at 7.8. Users report that Smartlook's flexibility in setting up custom events enhances their ability to track specific user actions.
- Users on G2 note that Smartlook's Integrations score of 8.9 outshines Mouseflow's 7.2. Reviewers mention that Smartlook's seamless integration with various platforms simplifies data collection and analysis.
- Reviewers mention that Smartlook's Quality of Support is rated at 8.8, slightly lower than Mouseflow's 9.0. Users report that while both platforms offer good support, Mouseflow's responsiveness is often highlighted as a strong point.
- Users say that Smartlook's Retention metric is rated at 8.2, compared to Mouseflow's 7.8. Reviewers mention that Smartlook's tools for analyzing user retention help businesses better understand customer loyalty and engagement.
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Pricing
Entry-Level Pricing
Mouseflow
FREE FOREVER
Free
500 Sessions per month
1 website
- Unlimited page views
- Unlimited heat maps
- 500 sessions per month
Smartlook
Free
$0.00
For small projects
- 3000 sessions per month
- 1 month data history
- 10 events definitions
Free Trial
Mouseflow
Free Trial is available
Smartlook
Free Trial is available
Ratings
Meets Requirements
8.8
508
8.9
655
Ease of Use
8.8
517
8.9
661
Ease of Setup
9.0
333
9.1
458
Ease of Admin
9.0
278
9.1
451
Quality of Support
9.0
401
8.8
470
Has the product been a good partner in doing business?
8.9
249
9.0
385
Product Direction (% positive)
8.6
461
9.0
619
Features by Category
Metrics
8.5
167
8.8
157
8.4
167
8.7
78
8.4
176
8.5
153
8.3
169
8.6
149
7.9
155
8.6
130
7.8
142
8.2
65
7.7
142
8.4
68
8.1
157
8.6
126
7.9
157
8.7
126
Reporting
Feature Not Available
8.8
149
7.7
145
8.5
63
Feature Not Available
8.6
121
7.5
144
8.6
117
7.7
152
8.3
108
7.7
139
7.8
18
7.9
155
8.7
119
Other
Feature Not Available
8.7
135
Feature Not Available
8.6
109
Feature Not Available
Feature Not Available
7.7
134
8.5
91
Feature Not Available
8.4
90
7.0
121
Feature Not Available
Feature Not Available
8.3
91
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.5
114
8.4
208
7.6
116
8.6
100
8.1
143
8.8
316
8.3
135
Feature Not Available
User Identification
Not enough data
Feature Not Available
Not enough data
8.4
59
Not enough data
8.7
64
Tracking & Reporting
Not enough data
8.3
64
Not enough data
8.6
69
Not enough data
8.5
60
Not enough data
8.6
77
Not enough data
8.9
72
Not enough data
8.7
74
Metrics
Not enough data
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
User Behavior
8.7
227
|
Verified
9.1
220
|
Verified
8.6
225
|
Verified
8.9
204
|
Verified
8.0
211
|
Verified
8.4
165
|
Verified
A/B Testing
7.7
170
|
Verified
8.4
125
|
Verified
6.8
133
|
Verified
8.0
85
|
Verified
8.0
177
|
Verified
8.3
123
|
Verified
7.5
136
|
Verified
8.3
103
|
Verified
Visitor Information
7.9
187
|
Verified
8.4
166
|
Verified
7.9
169
|
Verified
8.4
124
|
Verified
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
7.2
58
Feature Not Available
7.8
63
8.7
109
7.4
62
8.5
91
8.0
65
8.7
97
7.8
51
8.4
72
7.2
52
8.1
44
7.6
50
Feature Not Available
7.2
53
8.9
83
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.3
85
Not enough data
8.4
97
Not enough data
8.3
86
Not enough data
7.8
78
Not enough data
7.8
78
Not enough data
Feature Not Available
Not enough data
Administration
7.8
72
Not enough data
7.2
73
Not enough data
7.7
76
Not enough data
Generative AI
6.5
41
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.3
6
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Generative AI
6.3
10
Not enough data
6.7
10
Not enough data
Survey Management
7.6
21
Not enough data
7.6
22
Not enough data
8.0
23
Not enough data
8.1
23
Not enough data
Process Management
7.9
22
Not enough data
7.9
21
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
System Management
8.7
20
Not enough data
Feature Not Available
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
220
8.6
251
8.0
195
8.5
228
8.2
215
8.4
219
8.1
204
8.5
206
8.4
225
8.7
139
Reporting
9.1
254
8.7
278
8.9
254
9.1
311
8.7
233
9.0
274
8.1
202
8.4
222
Marketing Operations
6.8
68
Not enough data
7.9
76
Not enough data
7.9
77
Not enough data
8.1
72
Not enough data
6.9
64
Not enough data
Feature Not Available
Not enough data
Campaign Activity
7.7
79
Not enough data
8.2
87
Not enough data
7.3
71
Not enough data
7.5
70
Not enough data
7.4
69
Not enough data
Feature Not Available
Not enough data
Agentic AI - Marketing Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
Variation Testing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting
Not enough data
9.0
29
Not enough data
8.9
33
Personalization
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
8.9
30
Administration
Not enough data
8.9
41
Not enough data
Feature Not Available
Not enough data
8.9
45
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Mouseflow and Smartlook are categorized as Product Analytics, Session Replay, Heatmap Tools, and Digital Analytics
Unique Categories
Mouseflow is categorized as E-Commerce Analytics, Marketing Analytics, Enterprise Feedback Management, and Customer Journey Mapping
Smartlook is categorized as Mobile App Analytics and Mobile App Optimization
Reviews
Reviewers' Company Size
Mouseflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
10.3%
Computer Software
7.4%
Retail
5.2%
Information Technology and Services
4.7%
Health, Wellness and Fitness
4.0%
Other
68.4%
Computer Software
10.4%
Information Technology and Services
8.0%
Marketing and Advertising
7.9%
Retail
5.4%
Internet
4.9%
Other
63.3%
Most Helpful Reviews
Mouseflow
Most Helpful Favorable Review
Verified User in Retail
Mouseflow is a really helpful tool to analyze user's behavior on our website. We can see where and how they are navigating our website as well as where there may be an issue that we can address when it comes to friction areas that our customers are...
Most Helpful Critical Review
Verified User in Mechanical or Industrial Engineering
Some commands in the recording panel dont always work. I previoulsy tried open replay and I prefered the interface there. The funnel function is a great idea even if I havent learned how to use it yet.
Smartlook
Most Helpful Favorable Review
Verified User in Photography
Smartlook allowed me to see where the real weaknesses of my website are, This has a real value to any website owner.
Most Helpful Critical Review
Verified User in Apparel & Fashion
The plataform has a lot of bugs yet... they have to improve that
Verified User in Retail
Mouseflow is a really helpful tool to analyze user's behavior on our website. We can see where and how they are navigating our website as well as where there may be an issue that we can address when it comes to friction areas that our customers are...
Verified User in Photography
Smartlook allowed me to see where the real weaknesses of my website are, This has a real value to any website owner.
Verified User in Mechanical or Industrial Engineering
Some commands in the recording panel dont always work. I previoulsy tried open replay and I prefered the interface there. The funnel function is a great idea even if I havent learned how to use it yet.
Verified User in Apparel & Fashion
The plataform has a lot of bugs yet... they have to improve that
Discussions
What is Mouseflow used for?
2 comments
JM
Mouse flow is a behavioural analytic solution to help identify and work out friction on your web pages. Read more
Why can't record all sessions
1 comment
EC
Hello!
Mouseflow is designed to record all of your visitors' sessions, so there seems to be something going on preventing you to do so.
We’d like an...Read more
Why the amount of recordings is the same as heatmaps? And why the credits are too low?
1 comment
Official Response from Mouseflow
Hi Rocio, there seems to be some confusion. For $49/mo Crazy Egg offers 500 recordings and 75,000 page views. On a cheaper plan (29$/mo) Mouseflow offers...Read more
How can I exclude myself from the recordings?
2 comments
RC
You can exclude your IP, here's the page: https://app.smartlook.com/settings/ipsRead more
I would to know how to use all the features, is there any number I can dial?
1 comment
LM
Hi Gurpeet,
you can chat with our customer success team and arrange a demo.
Best regards,
LukasRead more
What integration does Smartlook currently offer that cannot be missing from the platform implementation?
1 comment
LM
Hi Fernanda,
check our most important integrations here: https://help.smartlook.com/en/collections/1948380-integrations
LukasRead more
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