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Compare Microsoft Copilot Studio and Zendesk Support Suite

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At a Glance
Microsoft Copilot Studio
Microsoft Copilot Studio
Star Rating
(74)4.5 out of 5
Market Segments
Small-Business (40.3% of reviews)
Information
Entry-Level Pricing
$1.00 2000 Sessions Month
Learn more about Microsoft Copilot Studio
Zendesk Support Suite
Zendesk Support Suite
Star Rating
(6,223)4.3 out of 5
Market Segments
Mid-Market (45.4% of reviews)
Information
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plans
Featured Products

Microsoft Copilot Studio vs Zendesk Support Suite

When assessing the two solutions, reviewers found Microsoft Copilot Studio easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.

  • Reviewers felt that Zendesk Support Suite meets the needs of their business better than Microsoft Copilot Studio.
  • When comparing quality of ongoing product support, reviewers felt that Zendesk Support Suite is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Microsoft Copilot Studio over Zendesk Support Suite.
Pricing
Entry-Level Pricing
Microsoft Copilot Studio
Power Virtual Agents
$1.00
2000 Sessions Month
Learn more about Microsoft Copilot Studio
Zendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Browse all 7 pricing plans
Free Trial
Microsoft Copilot Studio
No trial information available
Zendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
8.3
66
8.6
4,812
Ease of Use
8.7
67
8.5
4,855
Ease of Setup
8.5
46
7.9
2,921
Ease of Admin
8.5
24
8.2
2,945
Quality of Support
8.3
62
8.4
4,501
Has the product been a good partner in doing business?
8.4
24
8.4
2,869
Product Direction (% positive)
9.5
64
7.9
4,467
Features by Category
Not enough data
8.2
3,054
Ticket and Case Management
Not enough data
8.8
2268
|
Verified
Not enough data
8.7
2284
|
Verified
Not enough data
8.5
2209
|
Verified
Not enough data
8.4
2056
|
Verified
Not enough data
8.1
1644
|
Verified
Not enough data
8.4
2121
|
Verified
Not enough data
8.6
2108
|
Verified
Not enough data
8.2
1575
|
Verified
Generative AI
Not enough data
7.3
138
Not enough data
7.2
140
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
1786
|
Verified
Not enough data
8.8
2032
|
Verified
Not enough data
8.4
1450
|
Verified
Not enough data
8.0
1155
|
Verified
Not enough data
8.1
1039
|
Verified
Platform
Not enough data
7.7
1128
|
Verified
Not enough data
8.0
1496
|
Verified
Not enough data
8.2
1696
|
Verified
Not enough data
8.1
1487
|
Verified
Not enough data
7.8
2086
|
Verified
Not enough data
7.9
2155
|
Verified
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
Not enough data
8.5
294
Administration
Not enough data
8.4
193
|
Verified
Not enough data
7.9
174
|
Verified
Not enough data
8.3
221
|
Verified
Service Desk
Not enough data
9.0
250
|
Verified
Not enough data
8.7
226
|
Verified
Not enough data
8.6
214
|
Verified
Management
Not enough data
8.3
186
|
Verified
Not enough data
8.4
187
|
Verified
Not enough data
8.3
176
|
Verified
Not enough data
8.0
136
|
Verified
Not enough data
8.2
129
Functionality
Not enough data
9.0
201
|
Verified
Not enough data
8.5
165
Not enough data
8.4
173
|
Verified
Not enough data
8.6
183
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
Not enough data
8.2
898
Administration
Not enough data
8.1
581
Not enough data
7.9
562
Not enough data
8.2
624
Knowledge Management
Not enough data
8.6
765
Not enough data
8.2
615
Not enough data
7.8
667
Compliance
Not enough data
8.3
545
Not enough data
8.2
507
Not enough data
8.2
510
Not enough data
8.0
482
Customer Support
Not enough data
8.0
626
Not enough data
7.8
602
Not enough data
7.8
437
Data Security
Not enough data
8.1
450
Not enough data
8.1
452
Not enough data
8.3
543
Not enough data
8.5
489
Administration
Not enough data
8.2
636
Not enough data
8.3
747
Not enough data
8.6
751
Generative AI
Not enough data
Feature Not Available
Complaint ManagementHide 8 FeaturesShow 8 Features
Not enough data
7.9
797
Usability
Not enough data
8.3
600
Not enough data
8.3
595
Not enough data
8.3
566
Reporting
Not enough data
8.3
525
Not enough data
7.9
499
Not enough data
8.1
579
Generative AI
Not enough data
7.1
118
Not enough data
7.0
117
Not enough data
8.2
373
Productivity Tools
Not enough data
8.5
295
Not enough data
8.3
295
Not enough data
8.4
282
Not enough data
8.4
276
Not enough data
8.4
287
Not enough data
8.1
283
Not enough data
8.1
315
Analytics
Not enough data
7.7
236
Not enough data
8.0
277
Not enough data
8.1
266
Agentic AI - Shared Inbox
Not enough data
Not enough data
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
8.1
40
Not enough data
8.6
47
Not enough data
8.3
48
Automation - AI Agents
Not enough data
6.1
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.4
6
Platform
Not enough data
8.3
48
Not enough data
8.4
46
Not enough data
8.4
42
Autonomy - AI Agents
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.4
6
Generative AI
Not enough data
7.6
12
Not enough data
8.0
11
Not enough data
8.2
510
Responses
Not enough data
8.1
405
Not enough data
8.0
402
Not enough data
8.3
389
Not enough data
8.1
387
Not enough data
8.1
295
Platform
Not enough data
8.6
409
Not enough data
8.2
406
Not enough data
8.2
402
Not enough data
8.2
402
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
394
Generative AI
Not enough data
8.1
53
Not enough data
7.9
52
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
8.0
971
Conversational Platform
Not enough data
8.1
775
Not enough data
8.2
634
Not enough data
8.1
601
Not enough data
8.1
668
Support Automation
Not enough data
8.1
636
Not enough data
8.2
679
Not enough data
8.4
632
Not enough data
8.0
710
Generative AI
Not enough data
7.6
126
Not enough data
7.7
126
Proactive NotificationHide 8 FeaturesShow 8 Features
Not enough data
8.3
176
Messaging Channels
Not enough data
7.6
64
Not enough data
9.0
156
Not enough data
8.3
78
Not enough data
8.4
86
Administration
Not enough data
8.1
92
Not enough data
8.9
140
Not enough data
8.2
97
Not enough data
8.4
129
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Customer Support
Not enough data
7.4
28
Not enough data
6.4
23
Not enough data
7.6
28
Automation
Not enough data
7.6
27
Not enough data
8.3
27
Not enough data
7.7
28
Artificial Intelligence
Not enough data
7.3
28
Not enough data
7.2
29
Not enough data
7.1
29
Not enough data
Not enough data
Generative AI
8.0
16
Not enough data
8.8
16
Not enough data
Agentic AI - Bot Platforms
7.5
8
Not enough data
7.7
8
Not enough data
6.9
8
Not enough data
7.7
8
Not enough data
7.1
8
Not enough data
7.7
8
Not enough data
6.5
8
Not enough data
Not enough data
8.3
2,294
Generative AI
Not enough data
Feature Not Available
Not enough data
7.5
79
Not enough data
Feature Not Available
Communication
Not enough data
8.6
797
|
Verified
Not enough data
8.4
815
|
Verified
Not enough data
8.0
572
Not enough data
8.4
593
|
Verified
Not enough data
7.9
373
Internal Use
Not enough data
8.0
1496
|
Verified
Not enough data
8.4
705
|
Verified
Not enough data
8.0
506
Not enough data
8.4
753
Not enough data
8.6
680
|
Verified
Not enough data
8.2
707
|
Verified
Not enough data
8.1
1,644
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1426
Not enough data
8.4
1363
Not enough data
8.0
954
Not enough data
7.7
577
Not enough data
7.9
709
Self-Service Platform
Not enough data
8.2
757
Not enough data
8.2
772
Not enough data
7.6
589
Not enough data
8.1
735
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
8.3
785
Generative AI
Not enough data
6.7
41
Not enough data
6.7
42
Process
Not enough data
8.4
527
Not enough data
9.0
703
Not enough data
8.8
652
Channels
Not enough data
9.0
702
Not enough data
8.3
548
Not enough data
8.7
526
Not enough data
8.2
448
Not enough data
8.3
384
Insight
Not enough data
8.1
502
Not enough data
8.3
613
Not enough data
8.4
525
Not enough data
8.7
632
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
7.4
57
Generative AI
Not enough data
7.5
52
Not enough data
7.5
51
Not enough data
Not enough data
Customization - AI Agent Builders
7.8
20
Not enough data
7.5
21
Not enough data
7.7
21
Not enough data
Functionality - AI Agent Builders
7.6
20
Not enough data
7.6
19
Not enough data
7.8
19
Not enough data
7.9
19
Not enough data
Data and Analytics - AI Agent Builders
7.9
19
Not enough data
7.4
19
Not enough data
8.2
19
Not enough data
Integration - AI Agent Builders
8.3
20
Not enough data
8.0
20
Not enough data
8.2
19
Not enough data
8.2
20
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Commerce PlatformsHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Google Workspace Communication ToolsHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Google Workspace for SalesHide 5 FeaturesShow 5 Features
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Genesys AppFoundry MarketplaceHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Microsoft Copilot Studio
Microsoft Copilot Studio
Small-Business(50 or fewer emp.)
40.3%
Mid-Market(51-1000 emp.)
23.6%
Enterprise(> 1000 emp.)
36.1%
Zendesk Support Suite
Zendesk Support Suite
Small-Business(50 or fewer emp.)
41.7%
Mid-Market(51-1000 emp.)
45.4%
Enterprise(> 1000 emp.)
12.9%
Reviewers' Industry
Microsoft Copilot Studio
Microsoft Copilot Studio
Information Technology and Services
19.4%
Computer Software
12.5%
Financial Services
8.3%
Computer & Network Security
5.6%
Automotive
5.6%
Other
48.6%
Zendesk Support Suite
Zendesk Support Suite
Computer Software
14.1%
Information Technology and Services
12.5%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.2%
Most Helpful Reviews
Microsoft Copilot Studio
Microsoft Copilot Studio
Most Helpful Favorable Review
Diana Carolina P.
DP
Diana Carolina P.
Verified User in Information Technology and Services

HOW EASY IT IS TO SUPPORT WITH PRESENTATIONS, IT SAVES TIME, IS VERY DYNAMIC AND FUN

Most Helpful Critical Review
Jotham Z.
JZ
Jotham Z.
Verified User in Information Technology and Services

I kinda struggled creating a more specific Agent, because it provides the general rather than the one that completely solves your task. The auto complete is terrible!!!!!.

Zendesk Support Suite
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
AS
Abbey S.
Verified User in Computer Software

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Justin P.
JP
Justin P.
Verified User in Staffing and Recruiting

The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...

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Microsoft Copilot Studio
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Zendesk Support Suite
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Discussions
Microsoft Copilot Studio
Microsoft Copilot Studio Discussions
How soon will this bot be able to answer customer questions flawlessly?
1 comment
RAJAT J.
RJ
It depends on the question being asked.For example, if we ask the hi/hello the response will be faster.If the api are used then based on the time it takes to...Read more
What can power virtual agents do?
1 comment
Akash D.
AD
Power Virtual Agent is a no-code chatbot deployment software that helps you set up a chatbot on your website with the predefined topics that you configure in...Read more
Monty the Mongoose crying
Microsoft Copilot Studio has no more discussions with answers
Zendesk Support Suite
Zendesk Support Suite Discussions
Zendesk is a popular customer service platform known for its user-friendly interface and robust features. It is generally well-regarded for its ability to streamline customer support processes, offering tools for ticketing, live chat, and customer engagement. However, its effectiveness can vary depending on the specific needs and size of a business. It's recommended to evaluate its features against your requirements to determine if it's a good fit for you.
8 comments
Amged M.
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
Ankur G.
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
Veronica C.
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more