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Compare Loop11 and UserTesting 
At a Glance
Market Segments
Mid-Market (46.2% of reviews)
Enterprise (41.8% of reviews)
Entry-Level Pricing
Free Trial
Free Trial
Loop11
Star Rating
(13)3.6 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Entry-Level Pricing
Free Trial
Browse all 4 pricing plansUserTesting
Star Rating
(769)4.5 out of 5
Market Segments
Enterprise (41.8% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its Test Feedback feature, scoring 8.6, while Loop11's similar functionality is rated lower at 8.3. Reviewers mention that UserTesting provides more comprehensive insights into user behavior during tests.
- Reviewers mention that UserTesting's Quality of Support is rated at 9.0, significantly higher than Loop11's 8.5. Users on G2 appreciate the responsiveness and helpfulness of UserTesting's support team, which enhances their overall experience.
- G2 users highlight UserTesting's superior Video Interview capabilities, scoring 8.8 compared to Loop11's lack of this feature. Reviewers say that the ability to conduct video interviews directly within the platform adds significant value to their user research efforts.
- Users say that UserTesting's Survey Builder is less favorable, with a score of 5.8, while Loop11's survey management features, including Question Types at 7.3, are seen as more user-friendly. Reviewers mention that Loop11 offers a more intuitive interface for creating surveys.
- Reviewers mention that UserTesting's Device Responsiveness is rated at 8.4, which is appreciated by users who conduct tests across various devices. In contrast, Loop11's performance in this area is not highlighted as strongly, leading to a less favorable user experience.
- Users on G2 report that UserTesting's Feedback Collection feature scores 8.6, indicating a robust system for gathering user insights, while Loop11's similar functionality does not receive the same level of praise. Reviewers say that UserTesting's methods for collecting feedback are more diverse and effective.
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Pricing
Entry-Level Pricing
Loop11
Free
Free Trial
- Full features of the Enterprise subscription for 14 days
UserTesting
Essentials
Free Trial
Everything needed to get started collecting customer feedback
- Test builder and template gallery
- Demographic filters and screener questions
- Dashboard and metrics
Free Trial
Loop11
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.0
10
8.6
594
Ease of Use
8.5
10
8.4
625
Ease of Setup
Not enough data
8.6
291
Ease of Admin
Not enough data
8.7
229
Quality of Support
8.5
8
9.0
517
Has the product been a good partner in doing business?
Not enough data
8.8
224
Product Direction (% positive)
8.8
10
8.1
584
Features by Category
User Response Methods
Not enough data
7.5
312
|
Verified
Not enough data
8.6
370
|
Verified
Not enough data
8.7
291
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
8.2
346
|
Verified
Participant Selection
Not enough data
7.3
122
Not enough data
5.5
79
Not enough data
6.9
105
Not enough data
8.1
371
|
Verified
Insights
Not enough data
7.7
340
|
Verified
Not enough data
7.7
308
|
Verified
Not enough data
7.4
308
|
Verified
Generative AI
Not enough data
6.6
80
User Behavior
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
A/B Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Information
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Feedback Source
Not enough data
8.0
112
Not enough data
8.4
129
Not enough data
8.4
131
Not enough data
7.7
82
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
160
Insights
Not enough data
Feature Not Available
Not enough data
7.3
160
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
6.6
18
Not enough data
6.3
17
Not enough data
6.6
17
Not enough data
4.0
16
Customization
Not enough data
6.9
17
Not enough data
6.0
16
Not enough data
6.0
17
Not enough data
5.6
16
Generative AI
Not enough data
6.6
18
Not enough data
7.1
18
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.6
82
Not enough data
8.2
75
Not enough data
7.4
64
Management
Not enough data
8.4
77
Not enough data
7.4
71
Not enough data
7.9
70
Survey Management
Not enough data
5.9
20
Not enough data
7.9
22
Not enough data
6.5
21
Not enough data
6.4
22
Survey Customization
Not enough data
5.9
23
Not enough data
5.9
22
Not enough data
6.4
22
Not enough data
4.8
22
Survey Insights
Not enough data
6.3
22
Not enough data
5.5
22
Not enough data
7.0
22
Not enough data
6.7
22
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
34
|
Verified
Not enough data
8.2
82
|
Verified
Not enough data
8.6
106
|
Verified
Not enough data
8.5
99
|
Verified
Process Management
Not enough data
8.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
88
|
Verified
Not enough data
9.2
14
|
Verified
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Loop11 and UserTesting are categorized as Software Testing and User Research
Unique Categories
Loop11 is categorized as Heatmap Tools and Session Replay
UserTesting is categorized as Consumer Video Feedback, Mobile App Testing, Enterprise Feedback Management, Experience Management, and Survey
Reviews
Reviewers' Company Size
Loop11
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
15.4%
Financial Services
15.4%
Real Estate
7.7%
Marketing and Advertising
7.7%
Internet
7.7%
Other
46.2%
Financial Services
10.3%
Computer Software
9.6%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.9%
Most Helpful Reviews
Loop11
Most Helpful Favorable Review
Verified User in E-Learning
This is An amazing app to download, share & annotate your recordings. I think it one of the best.
Most Helpful Critical Review
abhay S.
Verified User in Internet
we dont know in what condition test has been performed sometime it takes too much time to collect its correct result and to be sure tested in correct environment.
UserTesting
Most Helpful Favorable Review
Kristen P.
Verified User in Computer Software
We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant...
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
The pricing went from a "buy credits" to needing to pay for way more than we needed. So it was too expensive to keep.
Verified User in E-Learning
This is An amazing app to download, share & annotate your recordings. I think it one of the best.
Kristen P.
Verified User in Computer Software
We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant...
abhay S.
Verified User in Internet
we dont know in what condition test has been performed sometime it takes too much time to collect its correct result and to be sure tested in correct environment.
Verified User in Health, Wellness and Fitness
The pricing went from a "buy credits" to needing to pay for way more than we needed. So it was too expensive to keep.
Discussions
Loop11 has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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