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- Jitbit Helpdesk-vs-Zendesk Support Suite
Compare Jitbit Helpdesk and Zendesk Support Suite 
At a Glance
Market Segments
Mid-Market (64.7% of reviews)
Mid-Market (45.4% of reviews)
Entry-Level Pricing
$24
$19.00 1 user per month billed annually
Jitbit Helpdesk
Star Rating
(51)4.3 out of 5
Market Segments
Mid-Market (64.7% of reviews)
Entry-Level Pricing
$24
Browse all 4 pricing plansZendesk Support Suite
Star Rating
(6,224)4.3 out of 5
Market Segments
Mid-Market (45.4% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticket creation user experience, scoring 8.8, while Jitbit Helpdesk follows closely with a score of 8.7. Reviewers mention that Zendesk's interface is intuitive, making it easier for agents to create and manage tickets efficiently.
- Reviewers mention that Jitbit Helpdesk shines in ease of use, with a score of 9.0 compared to Zendesk's 8.5. Users on G2 appreciate Jitbit's straightforward navigation and minimal learning curve, which allows teams to get up and running quickly.
- G2 users highlight the superior quality of support from Jitbit Helpdesk, scoring 8.6, slightly above Zendesk's 8.4. Users report that Jitbit's customer service is responsive and helpful, often resolving issues faster than expected.
- Users say that Zendesk Support Suite offers robust automation features, particularly in response automation, where it scored 8.4. Reviewers mention that this feature helps streamline workflows and reduce response times, making it a favorite among larger teams.
- Reviewers mention that Jitbit Helpdesk's ticket collaboration feature is on par with Zendesk, both scoring 8.6. However, users on G2 appreciate Jitbit's simplicity in collaboration tools, which they find more accessible for smaller teams.
- Users report that Zendesk's reporting and analytics capabilities are strong, with a score of 8.3, providing detailed insights into ticket trends and performance. In contrast, Jitbit Helpdesk's reporting features, while effective, scored slightly lower at 8.3, indicating room for improvement in data visualization and reporting depth.
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Pricing
Entry-Level Pricing
Zendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Jitbit Helpdesk
Free Trial is available
Zendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
8.8
44
8.6
4,813
Ease of Use
9.0
44
8.5
4,856
Ease of Setup
8.6
29
7.9
2,922
Ease of Admin
8.6
29
8.2
2,945
Quality of Support
8.6
41
8.4
4,502
Has the product been a good partner in doing business?
8.8
28
8.4
2,869
Product Direction (% positive)
7.8
42
7.9
4,468
Features by Category
Ticket and Case Management
8.8
35
|
Verified
8.8
2269
|
Verified
8.7
35
|
Verified
8.7
2285
|
Verified
8.0
33
|
Verified
8.5
2210
|
Verified
8.6
33
|
Verified
8.4
2057
|
Verified
8.1
28
|
Verified
8.1
1645
|
Verified
8.1
35
|
Verified
8.4
2122
|
Verified
8.6
34
|
Verified
8.6
2109
|
Verified
8.1
22
|
Verified
8.2
1576
|
Verified
Generative AI
Not enough data
7.3
139
Not enough data
7.2
141
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
|
Verified
8.4
1787
|
Verified
8.5
35
|
Verified
8.8
2033
|
Verified
8.3
18
|
Verified
8.4
1451
|
Verified
7.6
21
8.0
1156
|
Verified
8.2
17
8.1
1040
|
Verified
Platform
7.5
19
|
Verified
7.7
1129
|
Verified
8.5
24
|
Verified
8.0
1497
|
Verified
7.9
22
|
Verified
8.2
1697
|
Verified
8.4
19
|
Verified
8.1
1488
|
Verified
8.4
33
|
Verified
7.8
2087
|
Verified
7.9
32
|
Verified
7.9
2156
|
Verified
Administration
Not enough data
8.4
193
|
Verified
Not enough data
7.9
174
|
Verified
Not enough data
8.3
221
|
Verified
Service Desk
Not enough data
9.0
250
|
Verified
Not enough data
8.7
226
|
Verified
Not enough data
8.6
214
|
Verified
Management
Not enough data
8.3
186
|
Verified
Not enough data
8.4
187
|
Verified
Not enough data
8.3
176
|
Verified
Not enough data
8.0
136
|
Verified
Not enough data
8.2
129
Functionality
Not enough data
9.0
201
|
Verified
Not enough data
8.5
165
Not enough data
8.4
173
|
Verified
Not enough data
8.6
183
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.1
581
Not enough data
7.9
562
Not enough data
8.2
624
Knowledge Management
Not enough data
8.6
765
Not enough data
8.2
615
Not enough data
7.8
667
Compliance
Not enough data
8.3
545
Not enough data
8.2
507
Not enough data
8.2
510
Not enough data
8.0
482
Customer Support
Not enough data
8.0
626
Not enough data
7.8
602
Not enough data
7.8
437
Data Security
Not enough data
8.1
450
Not enough data
8.1
452
Not enough data
8.3
543
Not enough data
8.5
489
Administration
Not enough data
8.2
636
Not enough data
8.3
747
Not enough data
8.6
751
Generative AI
Not enough data
Feature Not Available
Usability
Not enough data
8.3
600
Not enough data
8.3
595
Not enough data
8.3
566
Reporting
Not enough data
8.3
525
Not enough data
7.9
499
Not enough data
8.1
579
Generative AI
Not enough data
7.1
118
Not enough data
7.0
117
Responses
Not enough data
8.1
40
Not enough data
8.6
47
Not enough data
8.3
48
Automation - AI Agents
Not enough data
6.1
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.4
6
Platform
Not enough data
8.3
48
Not enough data
8.4
46
Not enough data
8.4
42
Autonomy - AI Agents
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.4
6
Generative AI
Not enough data
7.6
12
Not enough data
8.0
11
Responses
Not enough data
8.1
405
Not enough data
8.0
402
Not enough data
8.3
389
Not enough data
8.1
387
Not enough data
8.1
295
Platform
Not enough data
8.6
409
Not enough data
8.2
406
Not enough data
8.2
402
Not enough data
8.2
402
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
394
Generative AI
Not enough data
8.1
53
Not enough data
7.9
52
Conversational Platform
Not enough data
8.1
775
Not enough data
8.2
634
Not enough data
8.1
601
Not enough data
8.1
668
Support Automation
Not enough data
8.1
636
Not enough data
8.2
679
Not enough data
8.4
632
Not enough data
8.0
710
Generative AI
Not enough data
7.6
126
Not enough data
7.7
126
Messaging Channels
Not enough data
7.6
64
Not enough data
9.0
156
Not enough data
8.3
78
Not enough data
8.4
86
Administration
Not enough data
8.1
92
Not enough data
8.9
140
Not enough data
8.2
97
Not enough data
8.4
129
Customer Support
Not enough data
7.4
28
Not enough data
6.4
23
Not enough data
7.6
28
Automation
Not enough data
7.6
27
Not enough data
8.3
27
Not enough data
7.7
28
Artificial Intelligence
Not enough data
7.3
28
Not enough data
7.2
29
Not enough data
7.1
29
Generative AI
Not enough data
Feature Not Available
Not enough data
7.5
80
Not enough data
Feature Not Available
Communication
8.8
8
|
Verified
8.6
798
|
Verified
9.0
8
|
Verified
8.4
816
|
Verified
9.2
8
|
Verified
8.0
573
Not enough data
8.4
594
|
Verified
Not enough data
7.9
374
Internal Use
8.5
24
|
Verified
8.0
1497
|
Verified
9.0
8
|
Verified
8.4
706
|
Verified
Not enough data
8.0
507
8.3
8
|
Verified
8.4
754
8.8
8
|
Verified
8.6
681
|
Verified
8.5
8
|
Verified
8.2
708
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1426
Not enough data
8.4
1363
Not enough data
8.0
954
Not enough data
7.7
577
Not enough data
7.9
709
Self-Service Platform
Not enough data
8.2
757
Not enough data
8.2
772
Not enough data
7.6
589
Not enough data
8.1
735
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.7(won by default)
41
Not enough data
6.7(won by default)
42
Process
Not enough data
8.4(won by default)
527
Not enough data
9.0(won by default)
703
Not enough data
8.8(won by default)
652
Channels
Not enough data
9.0(won by default)
702
Not enough data
8.3(won by default)
548
Not enough data
8.7(won by default)
526
Not enough data
8.2(won by default)
448
Not enough data
8.3(won by default)
384
Insight
Not enough data
8.1(won by default)
502
Not enough data
8.3(won by default)
613
Not enough data
8.4(won by default)
525
Not enough data
8.7(won by default)
632
Generative AI
Not enough data
7.5
52
Not enough data
7.5
51
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Unique Categories
Jitbit Helpdesk has no unique categories
Zendesk Support Suite is categorized as Conversational Commerce Platforms, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Contact Center Knowledge Base, Digital Customer Service Platforms, AI IT Agents, Genesys AppFoundry Marketplace, IT Service Management (ITSM) Tools, Google Workspace for Sales, Google Workspace Communication Tools, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Jitbit Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.6%
Government Administration
5.9%
Retail
3.9%
Outsourcing/Offshoring
3.9%
Non-Profit Organization Management
3.9%
Other
62.7%
Computer Software
14.1%
Information Technology and Services
12.5%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.2%
Most Helpful Reviews
Jitbit Helpdesk
Most Helpful Favorable Review
Juan M.
Verified User in Consumer Goods
It is easy to handle and integrate. There isn’t a learning curve when it comes to start using it with the customer service personal.
Most Helpful Critical Review
Verified User in Retail
It's not very user friendly and hard to manage large volumes of requests. I also feel like this would work better if it were an add on/plugin in an email system (such as gmail or outlook)
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Juan M.
Verified User in Consumer Goods
It is easy to handle and integrate. There isn’t a learning curve when it comes to start using it with the customer service personal.
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Verified User in Retail
It's not very user friendly and hard to manage large volumes of requests. I also feel like this would work better if it were an add on/plugin in an email system (such as gmail or outlook)
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Alternatives
Discussions
Jitbit Helpdesk has no discussions with answers
Zendesk is a popular customer service platform known for its user-friendly interface and robust features. It is generally well-regarded for its ability to streamline customer support processes, offering tools for ticketing, live chat, and customer engagement. However, its effectiveness can vary depending on the specific needs and size of a business. It's recommended to evaluate its features against your requirements to determine if it's a good fit for you.
8 comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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