Introducing G2.ai, the future of software buying.Try now

Compare IBM watsonx Assistant and Kore.AI

Save
    Log in to your account
    to save comparisons,
    products and more.
At a Glance
IBM watsonx Assistant
IBM watsonx Assistant
Star Rating
(327)4.4 out of 5
Market Segments
Enterprise (43.1% of reviews)
Information
Entry-Level Pricing
Free
Browse all 3 pricing plans
Kore.AI
Kore.AI
Star Rating
(397)4.7 out of 5
Market Segments
Enterprise (43.9% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Kore.AI
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Kore.AI excels in Natural Language Understanding (NLU) with a score of 9.2, while IBM watsonx Assistant follows closely with a score of 9.1. Reviewers mention that Kore.AI's ability to comprehend user intent leads to more accurate responses.
  • Reviewers mention that Kore.AI offers superior Personalization features, scoring 9.0 compared to IBM watsonx Assistant's 8.9. Users say that Kore.AI's tailored interactions enhance user engagement significantly.
  • G2 users highlight that Kore.AI's Ease of Setup is rated at 9.1, making it more user-friendly than IBM watsonx Assistant, which has a score of 8.2. Users report that the straightforward onboarding process of Kore.AI is a major advantage for teams with limited technical resources.
  • Users on G2 indicate that Kore.AI's Quality of Support is rated at 8.8, outperforming IBM watsonx Assistant's 8.1. Reviewers mention that the responsiveness and helpfulness of Kore.AI's support team significantly enhance the overall user experience.
  • Reviewers say that Kore.AI shines in Proactive Engagement with a score of 9.0, while IBM watsonx Assistant scores 8.9. Users report that Kore.AI's ability to initiate conversations based on user behavior leads to higher customer satisfaction.
  • Users report that both products perform well in AI Text Generation, with Kore.AI scoring 9.0 and IBM watsonx Assistant at 8.7. However, reviewers mention that Kore.AI's generated content is often perceived as more contextually relevant and engaging.
Featured Products
Pricing
Entry-Level Pricing
IBM watsonx Assistant
Lite (Digital only)
Free
Browse all 3 pricing plans
Kore.AI
No pricing available
Free Trial
IBM watsonx Assistant
Free Trial is available
Kore.AI
Free Trial is available
Ratings
Meets Requirements
8.5
226
9.0
293
Ease of Use
8.5
233
9.1
294
Ease of Setup
8.1
159
9.1
190
Ease of Admin
7.9
139
8.9
169
Quality of Support
8.1
206
8.8
285
Has the product been a good partner in doing business?
8.4
137
9.0
159
Product Direction (% positive)
9.2
208
9.7
289
Features by Category
Enterprise Search SoftwareHide 18 FeaturesShow 18 Features
Not enough data
Not enough data
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
8.9
56
8.9
200
Responses
8.9
49
9.0
172
8.8
49
9.0
160
9.1
49
9.2
176
Automation - AI Agents
8.9
6
8.7
26
9.0
5
8.6
26
9.3
5
8.4
26
9.0
5
8.8
26
9.0
5
9.2
25
Platform
9.0
48
9.1
174
8.9
49
9.0
174
8.5
44
8.9
160
Autonomy - AI Agents
9.0
5
8.7
25
Not enough data
8.9
25
10.0
5
9.0
25
8.7
5
8.8
26
Generative AI
Feature Not Available
8.9
111
Feature Not Available
8.9
111
Not enough data
8.8
270
Responses
Not enough data
8.8
228
Not enough data
8.8
224
Not enough data
8.8
209
Not enough data
8.8
220
Not enough data
8.8
201
Platform
Not enough data
8.9
215
Not enough data
8.9
224
Not enough data
8.7
216
Not enough data
8.9
225
Not enough data
8.6
209
Not enough data
8.8
214
Not enough data
8.9
213
Generative AI
Not enough data
9.1
140
Not enough data
9.1
139
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
8.9
164
Conversational Platform
Not enough data
8.9
140
Not enough data
9.0
140
Not enough data
8.9
140
Not enough data
9.0
139
Support Automation
Not enough data
9.0
137
Not enough data
8.9
135
Not enough data
8.9
139
Not enough data
8.9
137
Generative AI
Not enough data
9.0
96
Not enough data
9.0
95
Not enough data
8.9
75
Data
Not enough data
8.9
50
Not enough data
9.2
50
Interaction
Not enough data
8.6
50
Not enough data
9.0
49
Not enough data
9.0
49
Not enough data
9.0
49
Not enough data
9.0
50
Learning
Not enough data
9.1
50
Not enough data
8.6
50
Content Generation
Not enough data
8.8
50
Not enough data
8.8
50
System
Not enough data
9.0
50
Not enough data
9.0
50
Not enough data
8.9
50
Not enough data
8.8
50
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.9
24
9.0
103
Generative AI
8.6
23
9.0
86
8.8
23
9.0
85
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
IBM watsonx Assistant
IBM watsonx Assistant
Kore.AI
Kore.AI
IBM watsonx Assistant and Kore.AI are categorized as Bot Platforms and AI Agents For Business Operations
Unique Categories
IBM watsonx Assistant
IBM watsonx Assistant is categorized as AI Customer Support Agents
Reviews
Reviewers' Company Size
IBM watsonx Assistant
IBM watsonx Assistant
Small-Business(50 or fewer emp.)
36.9%
Mid-Market(51-1000 emp.)
19.9%
Enterprise(> 1000 emp.)
43.1%
Kore.AI
Kore.AI
Small-Business(50 or fewer emp.)
30.0%
Mid-Market(51-1000 emp.)
26.1%
Enterprise(> 1000 emp.)
43.9%
Reviewers' Industry
IBM watsonx Assistant
IBM watsonx Assistant
Information Technology and Services
18.0%
Computer Software
12.7%
Banking
5.9%
Telecommunications
5.2%
Automotive
4.2%
Other
53.9%
Kore.AI
Kore.AI
Information Technology and Services
27.3%
Computer Software
20.8%
Banking
9.8%
Consulting
3.9%
Computer & Network Security
3.3%
Other
35.0%
Most Helpful Reviews
IBM watsonx Assistant
IBM watsonx Assistant
Most Helpful Favorable Review
Katherine S.
KS
Katherine S.
Verified User

The best for me is the ability of artificial intelligence watson, is how to interact with a human being, gives you advice on improvements in processes such as sales, interactions with your clientele, where you can even have keywords of your company recorded...

Most Helpful Critical Review
Verified User
G
Verified User in Financial Services

There is no ease way to build up over the core of watson assistant, and the support team is not helping.

Kore.AI
Kore.AI
Most Helpful Favorable Review
GT
Ganesh T.
Verified User in Computer Software

The ace of use , the way everything defined pin application, dialog task, bot action you also have template to speed up your development

Most Helpful Critical Review
Pratik P.
PP
Pratik P.
Verified User in Computer & Network Security

we do not have full control over bot. if i want to add some features according to client need.

Alternatives
IBM watsonx Assistant
IBM watsonx Assistant Alternatives
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Ada
Ada
Add Ada
Drift
Drift
Add Drift
yellow.ai
yellow.ai
Add yellow.ai
Kore.AI
Kore.AI Alternatives
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Google Cloud Dialogflow
Google Cloud Dialogflow
Add Google Cloud Dialogflow
yellow.ai
yellow.ai
Add yellow.ai
Drift
Drift
Add Drift
Discussions
IBM watsonx Assistant
IBM watsonx Assistant Discussions
Is IBM Watson assistant free?
2 comments
LS
You can start for free, small scale up to 1000 Monthly users and 10000 messages per month. https://www.ibm.com/products/watson-assistant/pricing Then pay...Read more
How can I learn advance level learning of IBM Watson?
1 comment
SB
You could take the watson assistant foundation course and earn an IBM certified Acclaim badge for...Read more
How can I integrate Watson Assistant to Watson Language Translator
1 comment
SB
Here is an example integration by the leader of the product management team in 2018 including links to code...Read more
Kore.AI
Kore.AI Discussions
Monty the Mongoose crying
Kore.AI has no discussions with answers