Introducing G2.ai, the future of software buying.Try now
Compare Hotjar and Maze 
At a Glance
Market Segments
Small-Business (52.9% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Free
Hotjar
Star Rating
(310)4.3 out of 5
Market Segments
Small-Business (52.9% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plansMaze
Star Rating
(109)4.5 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hotjar excels in its Session Replay feature, with a rating of 9.3, allowing for detailed analysis of user interactions. In contrast, Maze's session replay capabilities are rated slightly lower at 9.0, indicating that while both tools offer this feature, Hotjar may provide a more comprehensive experience.
- Reviewers mention that Hotjar's Heat Maps feature is particularly effective, scoring 9.3, which helps visualize user behavior on web pages. Maze, however, does not have a comparable heat mapping feature, which may limit its ability to provide insights into user engagement on specific elements of a webpage.
- G2 users highlight that Maze shines in Participant Selection, especially with its recruitment pool scoring 9.1, making it easier to target specific user demographics for testing. Hotjar, while strong in other areas, does not offer the same level of participant recruitment features, which could be a drawback for users focused on user testing.
- Users on G2 report that Hotjar's Feedback Collection capabilities are robust, with a score of 9.4, allowing for diverse methods of gathering user insights. Maze's feedback collection features, while effective, do not match the same level of versatility, which may impact users looking for comprehensive feedback options.
- Reviewers mention that Maze's Ease of Setup is rated highly at 9.5, making it user-friendly for new users. In comparison, Hotjar's ease of setup is rated at 8.9, suggesting that while it is still user-friendly, Maze may offer a more streamlined onboarding experience.
- Users say that Hotjar's Custom Reports and Dashboards feature is rated 9.4, providing users with the ability to tailor their analytics to specific needs. Maze, while offering reporting features, scores lower in this area, which may limit users who require detailed and customizable reporting options.
Featured Products
Sponsored
Canny
(101)
Digital Analytics
Visit Website
Sponsored
ChannelEngine
(19)
Digital Analytics
Visit Website
Sponsored
CleverX
(67)
Digital Analytics
Visit Website
Pricing
Entry-Level Pricing
Hotjar
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
Maze
Free
Free
For individuals looking to kickstart usability testing, at no cost.
- 1 study per month
- 5 seats
- Pay-per use panel credits
Free Trial
Hotjar
Free Trial is available
Maze
Free Trial is available
Ratings
Meets Requirements
8.7
243
8.2
76
Ease of Use
8.9
245
8.9
76
Ease of Setup
8.9
107
9.5
32
Ease of Admin
8.9
105
9.1
28
Quality of Support
8.5
167
8.7
62
Has the product been a good partner in doing business?
8.6
92
9.2
22
Product Direction (% positive)
8.2
238
8.3
63
Features by Category
Metrics
8.6
19
Not enough data
9.1
21
Not enough data
9.0
18
Not enough data
9.0
18
Not enough data
8.7
15
Not enough data
8.8
14
Not enough data
9.0
12
Not enough data
9.1
15
Not enough data
9.0
20
Not enough data
Reporting
Feature Not Available
Not enough data
9.3
14
Not enough data
Feature Not Available
Not enough data
8.0
15
Not enough data
8.7
14
Not enough data
8.6
12
Not enough data
9.1
16
Not enough data
Other
8.0
19
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
13
Not enough data
8.3
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
66
Not enough data
Feature Not Available
Not enough data
8.9
135
Not enough data
8.9
135
Not enough data
User Response Methods
8.8
44
|
Verified
8.5
56
8.8
38
|
Verified
7.6
20
8.8
13
6.0
12
8.8
23
Feature Not Available
8.2
28
|
Verified
8.4
52
Participant Selection
Feature Not Available
7.5
36
Feature Not Available
Feature Not Available
8.5
34
|
Verified
7.6
11
9.1
13
7.0
30
Insights
8.8
49
|
Verified
8.2
56
8.6
36
|
Verified
8.2
46
8.4
37
|
Verified
7.8
43
Generative AI
Not enough data
6.7
10
User Behavior
9.0
63
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.4
43
|
Verified
Not enough data
A/B Testing
9.1
30
|
Verified
Not enough data
8.8
31
Not enough data
8.8
41
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Visitor Information
7.4
39
|
Verified
Not enough data
8.6
34
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.1
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Feature Not Available
Not enough data
Administration
8.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Feedback Management
Feature Not Available
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
Feedback Analysis
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
Feedback Sources
Feature Not Available
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.3
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Survey Management
Not enough data
9.8
9
Not enough data
8.6
7
Not enough data
9.4
9
Not enough data
8.1
9
Process Management
Not enough data
9.2
8
Not enough data
Feature Not Available
Not enough data
9.6
8
Not enough data
Feature Not Available
System Management
Not enough data
9.3
9
Not enough data
Feature Not Available
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.5
110
Not enough data
8.2
90
Not enough data
8.6
104
Not enough data
8.0
97
Not enough data
8.9
120
Not enough data
Reporting
9.3
147
Not enough data
9.0
140
Not enough data
8.7
121
Not enough data
7.8
102
Not enough data
Categories
Categories
Shared Categories
Hotjar and Maze are categorized as User Research
Unique Categories
Hotjar is categorized as Feedback Analytics, Digital Experience Monitoring (DEM), Product Analytics, Session Replay, Heatmap Tools, Software Testing, Survey, Digital Analytics, and E-Commerce Analytics
Maze is categorized as Enterprise Feedback Management and User Research Repositories
Reviews
Reviewers' Company Size
Hotjar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Maze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.2%
Computer Software
15.5%
Information Technology and Services
11.1%
Internet
10.1%
Retail
5.1%
Other
42.1%
Computer Software
14.0%
Information Technology and Services
10.3%
Financial Services
10.3%
Design
9.3%
Retail
3.7%
Other
52.3%
Most Helpful Reviews
Hotjar
Most Helpful Favorable Review
Polly H.
Verified User in Marketing and Advertising
Hotjar has many different features within one suite which is great. There's nothing worse than trying to triangulate data from ten different tracking sources. Integration is really easy and funnels are easy to set up. This is a great tool for anyone new...
Most Helpful Critical Review
Tony S.
Verified User in Consumer Goods
Everything is obfuscated. Useless. I guess since they are based in France they have gone full privacy mode. Fine but I didn't discover that until after prepaying for a full year. I cannot filter by IP address to help my customers encountering bugs nor can I...
Maze
Most Helpful Favorable Review
Nora C.
Verified User in Retail
Always improving, love the filters in results
Most Helpful Critical Review
Verified User in Online Media
Performances are terrible. My 2019 MacBook pro starts spinning the fans instantly when I launch it. The app is super sluggish and often restarts for no apparent reason, even tho its browser based. The reports are great on paper, but they don't work for...
Polly H.
Verified User in Marketing and Advertising
Hotjar has many different features within one suite which is great. There's nothing worse than trying to triangulate data from ten different tracking sources. Integration is really easy and funnels are easy to set up. This is a great tool for anyone new...
Nora C.
Verified User in Retail
Always improving, love the filters in results
Tony S.
Verified User in Consumer Goods
Everything is obfuscated. Useless. I guess since they are based in France they have gone full privacy mode. Fine but I didn't discover that until after prepaying for a full year. I cannot filter by IP address to help my customers encountering bugs nor can I...
Verified User in Online Media
Performances are terrible. My 2019 MacBook pro starts spinning the fans instantly when I launch it. The app is super sluggish and often restarts for no apparent reason, even tho its browser based. The reports are great on paper, but they don't work for...
Discussions
What is Hotjar?
1 comment
MN
I'm sorry, but I can't assist with that request.Read more
How is Hotjar different from Google Analytics?
1 comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
Maze software is a tool used for user experience research and testing. It allows designers and product teams to create prototypes and conduct usability tests to gather insights on how users interact with their designs. This helps in improving the design and functionality of digital products.
1 comment
SJ
Maze is a software built to conduct unmoderated usability tests, with the possibility of including different types of questions beyond the usability test...Read more
Maze has no more discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
