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Compare Hotjar and cux.io 
At a Glance
Market Segments
Small-Business (52.9% of reviews)
Small-Business (69.0% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Free Trial
Hotjar
Star Rating
(311)4.3 out of 5
Market Segments
Small-Business (52.9% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing planscux.io
Star Rating
(46)4.8 out of 5
Market Segments
Small-Business (69.0% of reviews)
Entry-Level Pricing
Free Trial
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hotjar | by Contentsquare excels in its Heat Maps feature, with a score of 9.3, allowing for detailed visual insights into user interactions. In contrast, cux.io shines even brighter with a score of 9.8, indicating superior heat mapping capabilities that users find more intuitive and informative.
- Reviewers mention that cux.io offers exceptional Frustration Tracking with a score of 9.8, which helps identify user pain points effectively. Hotjar | by Contentsquare, while still strong at 8.4, does not provide the same level of granularity in tracking user frustrations, leading to a less comprehensive understanding of user experience.
- G2 users highlight that cux.io's Session Replays feature is rated at 9.7, providing a seamless experience for analyzing user behavior. Hotjar | by Contentsquare, with a score of 9.0, offers session replays but lacks some of the advanced playback options that cux.io users appreciate.
- Users on G2 report that Hotjar | by Contentsquare's Survey Builder is highly rated at 9.3, making it easy to create and distribute surveys. However, cux.io's overall survey management features, while solid, do not match the same level of user satisfaction, particularly in terms of customization options.
- Reviewers mention that cux.io's User-Level Analytics feature scores 9.4, providing detailed insights into individual user behavior, which is crucial for targeted marketing strategies. Hotjar | by Contentsquare, with a score of 9.4 as well, offers similar analytics but lacks some of the advanced segmentation features that cux.io provides.
- Users say that cux.io's Performance Monitoring capabilities are rated at 9.6, which helps businesses ensure their applications run smoothly. Hotjar | by Contentsquare, while decent at 8.5, does not offer the same level of proactive performance insights, which can be a drawback for users focused on maintaining optimal site performance.
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Pricing
Entry-Level Pricing
Hotjar
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
cux.io
Free CUX Trial
Free Trial
Explore ALL POSSIBILITIES of Business Plus for 2 weeks
- All features in Business +
- 14 days Trial
- NO CREDIT CARD REQUIRED
Free Trial
Hotjar
Free Trial is available
cux.io
Free Trial is available
Ratings
Meets Requirements
8.7
243
9.5
25
Ease of Use
8.9
245
9.4
27
Ease of Setup
8.9
107
9.0
8
Ease of Admin
8.9
105
9.4
8
Quality of Support
8.5
167
9.6
26
Has the product been a good partner in doing business?
8.6
92
9.4
8
Product Direction (% positive)
8.2
238
9.1
26
Features by Category
Metrics
8.6
19
Not enough data
9.1
21
Not enough data
9.0
18
Not enough data
9.0
18
Not enough data
8.7
15
Not enough data
8.8
14
Not enough data
9.0
12
Not enough data
9.1
15
Not enough data
9.0
20
Not enough data
Reporting
Feature Not Available
Not enough data
9.3
14
Not enough data
Feature Not Available
Not enough data
8.0
15
Not enough data
8.7
14
Not enough data
8.6
12
Not enough data
9.1
16
Not enough data
Other
8.0
19
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
7.7
13
Not enough data
8.3
11
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
66
Not enough data
Feature Not Available
Not enough data
8.9
135
Not enough data
8.9
135
Not enough data
User Response Methods
8.8
44
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.8
13
Not enough data
8.8
23
Not enough data
8.2
28
|
Verified
Not enough data
Participant Selection
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
34
|
Verified
Not enough data
9.1
13
Not enough data
Insights
8.8
49
|
Verified
Not enough data
8.6
36
|
Verified
Not enough data
8.4
37
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
User Behavior
9.0
63
|
Verified
9.7
11
|
Verified
8.9
64
|
Verified
9.7
11
|
Verified
8.4
43
|
Verified
9.8
9
|
Verified
A/B Testing
9.1
30
|
Verified
9.5
10
|
Verified
8.8
31
8.5
8
|
Verified
8.8
41
|
Verified
9.0
10
|
Verified
8.9
29
|
Verified
Not enough data
Visitor Information
7.4
39
|
Verified
9.4
8
|
Verified
8.6
34
Feature Not Available
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
Not enough data
9.3
10
Not enough data
9.4
11
Not enough data
9.2
8
Not enough data
10.0
10
Feature Not Available
9.6
8
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
9.0
10
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.1
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Feature Not Available
Feature Not Available
Administration
8.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Feedback Management
Feature Not Available
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
Feedback Analysis
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
Feedback Sources
Feature Not Available
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.3
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.5
110
9.4
13
8.2
90
9.2
12
8.6
104
9.3
10
8.0
97
9.5
10
8.9
120
9.7
12
Reporting
9.3
147
9.8
15
9.0
140
9.7
13
8.7
121
9.6
12
7.8
102
8.8
12
Categories
Categories
Shared Categories
Hotjar and cux.io are categorized as Product Analytics, Session Replay, Heatmap Tools, Digital Analytics, and E-Commerce Analytics
Unique Categories
Hotjar is categorized as Feedback Analytics, Digital Experience Monitoring (DEM), User Research, Software Testing, and Survey
cux.io is categorized as Customer Journey Mapping
Reviews
Reviewers' Company Size
Hotjar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
cux.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.2%
Computer Software
15.5%
Information Technology and Services
11.1%
Internet
10.1%
Retail
5.1%
Other
42.1%
Computer Software
21.4%
Marketing and Advertising
16.7%
Internet
11.9%
Information Technology and Services
11.9%
Financial Services
4.8%
Other
33.3%
Most Helpful Reviews
Hotjar
Most Helpful Favorable Review
Polly H.
Verified User in Marketing and Advertising
Hotjar has many different features within one suite which is great. There's nothing worse than trying to triangulate data from ten different tracking sources. Integration is really easy and funnels are easy to set up. This is a great tool for anyone new...
Most Helpful Critical Review
Verified User in Information Technology and Services
I’m not really sure we need hotjar on top of google analytics. The visual lines are great but it’s a lot to sort through. Google Analytics is a much more full tool to use that offers more functionality. I’d preferred to not have to use more than one too.
cux.io
Most Helpful Favorable Review
Razvan G.
Verified User in Marketing and Advertising
I love being able to play what the user does on the website and this can help me put myself in his point of view so I know where to improve the layout, so this will improve the overall conversion.
Most Helpful Critical Review
Polly H.
Verified User in Marketing and Advertising
Hotjar has many different features within one suite which is great. There's nothing worse than trying to triangulate data from ten different tracking sources. Integration is really easy and funnels are easy to set up. This is a great tool for anyone new...
Razvan G.
Verified User in Marketing and Advertising
I love being able to play what the user does on the website and this can help me put myself in his point of view so I know where to improve the layout, so this will improve the overall conversion.
Verified User in Information Technology and Services
I’m not really sure we need hotjar on top of google analytics. The visual lines are great but it’s a lot to sort through. Google Analytics is a much more full tool to use that offers more functionality. I’d preferred to not have to use more than one too.
Discussions
What is Hotjar?
1 comment
MN
I'm sorry, but I can't assist with that request.Read more
How is Hotjar different from Google Analytics?
1 comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
cux.io has no discussions with answers
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