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Compare Heap and Microsoft Clarity 
At a Glance
Market Segments
Mid-Market (53.9% of reviews)
Small-Business (63.4% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
No pricing available
Heap
Star Rating
(1,093)4.4 out of 5
Market Segments
Mid-Market (53.9% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansMicrosoft Clarity
Star Rating
(42)4.5 out of 5
Market Segments
Small-Business (63.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Microsoft ClaritySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heap | by Contentsquare excels in Click Tracking with a score of 9.4, allowing for detailed insights into user interactions, while Microsoft Clarity's score of 8.8 indicates it may not provide as comprehensive tracking capabilities.
- Reviewers mention that Heap's Eye Tracking feature, rated at 9.1, offers valuable insights into user attention, whereas Microsoft Clarity's score of 6.7 suggests it lacks in this area, potentially missing out on critical user behavior data.
- G2 users highlight Heap's superior Custom Event Tracking with a score of 8.6, which allows for tailored analytics, while Microsoft Clarity's performance in this area is less robust, indicating a limitation in customization options.
- Users on G2 appreciate Heap's Real-Time Reporting capabilities, scoring 8.6, which enables immediate insights into user behavior, contrasting with Microsoft Clarity's lower score of 8.2, suggesting a delay in data availability.
- Reviewers say that Heap's Frustration Tracking feature, rated at 9.0, is particularly effective in identifying user pain points, while Microsoft Clarity's score of 7.1 indicates it may not capture user frustrations as effectively.
- Users report that Heap's Dynamic Segmentation feature, with a score of 9.2, allows for advanced user targeting, whereas Microsoft Clarity's segmentation capabilities, while decent, do not match the depth and flexibility offered by Heap.
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Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Microsoft Clarity
No pricing availableFree Trial
Heap
Free Trial is available
Microsoft Clarity
No trial information availableRatings
Meets Requirements
8.5
855
8.8
33
Ease of Use
8.1
864
9.0
34
Ease of Setup
8.5
312
9.4
18
Ease of Admin
8.6
317
9.3
12
Quality of Support
8.7
679
8.1
22
Has the product been a good partner in doing business?
8.8
299
9.4
11
Product Direction (% positive)
8.7
793
10.0
28
Features by Category
Metrics
8.6
398
Not enough data
8.4
366
Not enough data
8.3
328
Not enough data
8.9
399
Not enough data
8.8
392
Not enough data
8.0
306
Not enough data
8.2
280
Not enough data
8.7
348
Not enough data
8.7
369
Not enough data
Reporting
8.6
366
Not enough data
8.0
294
Not enough data
8.7
331
Not enough data
8.3
359
Not enough data
8.2
206
Not enough data
8.4
226
Not enough data
8.3
376
Not enough data
Other
8.4
340
Not enough data
8.0
186
Not enough data
7.6
193
Not enough data
8.2
215
Not enough data
8.1
150
Not enough data
7.9
46
Not enough data
7.9
48
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
275
Not enough data
8.6
100
Not enough data
8.6
413
Not enough data
8.7
389
Not enough data
User Identification
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Not enough data
Tracking & Reporting
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
User Behavior
9.4
83
9.0
15
9.0
73
8.0
15
9.0
69
7.3
13
A/B Testing
9.1
52
6.9
15
8.9
24
Feature Not Available
9.3
61
8.0
15
9.3
44
7.3
14
Visitor Information
9.3
66
7.6
15
8.9
61
6.7
12
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
8.3
298
Not enough data
8.7
356
Not enough data
8.5
325
Not enough data
8.6
349
Not enough data
7.9
103
Not enough data
8.3
221
Not enough data
7.9
91
Not enough data
8.3
252
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Not enough data
Administration
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.0
31
Not enough data
8.7
33
Not enough data
9.2
32
Not enough data
8.9
32
Not enough data
Platform Additional Functionality
9.3
32
Not enough data
8.9
30
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.4
15
Not enough data
7.7
14
Not enough data
8.2
15
Not enough data
7.6
14
Not enough data
8.2
15
Reporting
Not enough data
9.0
15
Not enough data
9.2
14
Not enough data
8.4
15
Not enough data
7.9
15
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
Variation Testing
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Not enough data
Reporting
8.4
64
Not enough data
8.2
65
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Not enough data
Administration
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Not enough data
Categories
Categories
Shared Categories
Heap and Microsoft Clarity are categorized as Session Replay
Unique Categories
Heap is categorized as E-Commerce Analytics, Product Analytics, Mobile App Analytics, Mobile App Optimization, Digital Analytics, Enterprise Feedback Management, and Customer Journey Analytics
Microsoft Clarity is categorized as Heatmap Tools
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Clarity
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.4%
Information Technology and Services
12.1%
Financial Services
9.0%
Marketing and Advertising
7.7%
Internet
5.4%
Other
49.5%
Information Technology and Services
23.8%
Computer Software
16.7%
Marketing and Advertising
14.3%
Non-Profit Organization Management
4.8%
Wholesale
2.4%
Other
38.1%
Most Helpful Reviews
Heap
Most Helpful Favorable Review
Josh K.
Verified User in Real Estate
Flexibility for layers of data to be viewed in context. Heap "Illuminate" really helps to surface items I may not have thought to look into before. Data quiz, while simple, has the effect of getting you to know some of your data trends better. Heap...
Most Helpful Critical Review
Kelsey P.
Verified User in Information Technology and Services
Two things come to mind: first, I don't find it overly intuitive to use. As someone who works primarily in social media and copywriting, running data analyses isn't my #1 skill, but it's still a necessary part of my job; so some of the more technical...
Microsoft Clarity
Most Helpful Favorable Review
Leandro R.
Verified User in Consumer Services
It helps me see the user's level of frustration in addition to heat maps and recordings.
Most Helpful Critical Review
Verified User in Hospital & Health Care
I find the dashboard confusing and contains too many variables to be useful. It would be easier if Clarity started with the "industry best practice" KPI's and let us customize from there. Similarly, drilling down into each area, there are way too many...
Josh K.
Verified User in Real Estate
Flexibility for layers of data to be viewed in context. Heap "Illuminate" really helps to surface items I may not have thought to look into before. Data quiz, while simple, has the effect of getting you to know some of your data trends better. Heap...
Leandro R.
Verified User in Consumer Services
It helps me see the user's level of frustration in addition to heat maps and recordings.
Kelsey P.
Verified User in Information Technology and Services
Two things come to mind: first, I don't find it overly intuitive to use. As someone who works primarily in social media and copywriting, running data analyses isn't my #1 skill, but it's still a necessary part of my job; so some of the more technical...
Verified User in Hospital & Health Care
I find the dashboard confusing and contains too many variables to be useful. It would be easier if Clarity started with the "industry best practice" KPI's and let us customize from there. Similarly, drilling down into each area, there are way too many...
Discussions
Does Heap work with multiple domains or websites?
1 comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
How can I customize the dashboard to what I would like at a very simplified high level overview?
1 comment
MC
Hi Andrea!
Thanks for the inquiry, we currently don't support this feature. We will take this feedback into consideration for our future roadmap. Read more
What is Microsoft Clarity used for?
1 comment
RM
To monitor the user behaviour of the website and tracking the heatmap of the entire website.Read more
Microsoft Clarity has no more discussions with answers
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