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At a Glance
Gusto
Gusto
Star Rating
(4,810)4.6 out of 5
Market Segments
Small-Business (87.3% of reviews)
Information
Entry-Level Pricing
Starting at $49.00 Per Month
Free Trial is available
Browse all 3 pricing plans
Paychex
Paychex
Star Rating
(1,594)4.2 out of 5
Market Segments
Small-Business (75.6% of reviews)
Information
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about Paychex
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Gusto excels in ease of use, with a score of 9.5 compared to Paychex's 8.5. Reviewers mention that Gusto's intuitive interface makes navigation straightforward, which is particularly beneficial for small businesses without dedicated HR staff.
  • Reviewers mention that Gusto's mobile app is highly rated at 8.9, allowing employees to access their information and manage benefits on the go. In contrast, Paychex's mobile capabilities score lower at 8.4, indicating a less robust mobile experience.
  • Users on G2 highlight Gusto's superior benefits administration features, scoring 8.8, while Paychex lags behind at 7.8. Reviewers say that Gusto's benefits record management and enrollment planning tools are particularly user-friendly and efficient.
  • Reviewers mention that Paychex offers strong compliance support, but it scores lower at 6.7 compared to Gusto's 9.1. Users report that Gusto provides better regulatory compliance features, making it easier for businesses to stay compliant with changing laws.
  • Users say that Gusto's payroll entry process is seamless, scoring 9.5, while Paychex's payroll entry is rated at 8.8. Reviewers mention that Gusto's direct deposit feature is particularly praised for its reliability and ease of setup.
  • G2 users report that Gusto's customer support is rated higher at 8.8 compared to Paychex's 8.4. Reviewers mention that Gusto's support team is responsive and helpful, which is crucial for businesses needing quick assistance with payroll and HR issues.
Featured Products
Pricing
Entry-Level Pricing
Gusto
Simple Plan
Starting at $49.00
Per Month
Browse all 3 pricing plans
Paychex
Contact Vendor
Contact Vendor for Pricing
Learn more about Paychex
Free Trial
Gusto
Free Trial is available
Paychex
No trial information available
Ratings
Meets Requirements
9.4
4,349
8.7
1,278
Ease of Use
9.5
4,491
8.5
1,337
Ease of Setup
9.3
3,422
8.3
953
Ease of Admin
9.3
1,913
8.6
936
Quality of Support
9.0
3,706
8.4
1,233
Has the product been a good partner in doing business?
9.1
1,915
8.6
936
Product Direction (% positive)
9.2
4,416
7.6
1,253
Features by Category
Core HR
8.8
729
8.1
111
9.0
724
7.9
104
8.0
628
7.9
50
8.6
683
8.1
74
8.8
699
8.4
111
8.7
693
7.8
112
Generative AI
7.1
358
Not enough data
Platform
8.2
1706
7.6
297
7.9
1536
7.7
151
Feature Not Available
Feature Not Available
9.0
1733
8.3
385
9.3
1739
8.5
394
9.0
1656
8.1
278
8.8
1707
8.3
386
9.1
1743
8.6
408
Not enough data
8.2
298
Expense Reports
Not enough data
8.6
37
|
Verified
Not enough data
8.3
30
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
23
|
Verified
Not enough data
8.8
35
|
Verified
Not enough data
Feature Not Available
Not enough data
7.5
17
|
Verified
Agentic AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Travel Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
14
|
Verified
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
70
|
Verified
Mobile
Not enough data
7.8
23
|
Verified
Not enough data
7.7
19
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
Feature Not Available
Not enough data
7.8
22
|
Verified
Administration
Not enough data
8.6
24
|
Verified
Administration
Not enough data
8.1
130
|
Verified
Not enough data
8.0
132
|
Verified
Not enough data
8.1
136
|
Verified
Not enough data
8.0
126
|
Verified
Not enough data
8.3
193
|
Verified
Platform
Not enough data
8.3
211
|
Verified
Not enough data
7.8
94
|
Verified
Not enough data
7.4
30
Not enough data
8.2
203
|
Verified
Not enough data
8.1
144
|
Verified
Not enough data
7.7
71
|
Verified
9.1
3,736
8.7
1,009
Employee Self Service
9.5
3523
|
Verified
8.7
827
|
Verified
8.8
3122
|
Verified
8.1
522
|
Verified
9.0
3180
|
Verified
8.4
506
|
Verified
Administration
9.4
3410
|
Verified
8.8
831
|
Verified
9.0
3100
|
Verified
8.0
537
|
Verified
9.6
3543
|
Verified
9.4
905
|
Verified
8.9
3008
|
Verified
8.7
383
|
Verified
9.2
3209
|
Verified
9.0
756
|
Verified
8.7
2772
|
Verified
8.8
541
|
Verified
9.1
2949
|
Verified
8.7
433
|
Verified
9.2
3110
|
Verified
9.2
758
|
Verified
9.2
3139
|
Verified
9.2
808
|
Verified
Taxes
9.3
3357
|
Verified
9.2
856
|
Verified
9.2
3263
|
Verified
9.1
812
|
Verified
Feature Not Available
9.1
805
|
Verified
Integration
8.6
2728
|
Verified
7.9
242
|
Verified
8.7
2750
|
Verified
7.8
283
|
Verified
8.7
2817
|
Verified
7.8
286
|
Verified
8.6
2587
|
Verified
7.7
247
|
Verified
Platform
9.0
3180
|
Verified
8.6
840
|
Verified
9.2
3188
|
Verified
8.7
817
|
Verified
9.4
3306
|
Verified
8.8
851
|
Verified
9.2
3073
|
Verified
8.7
704
|
Verified
Benefits AdministrationHide 31 FeaturesShow 31 Features
8.8
1,951
8.0
513
Benefits Administration Platform Features
9.0
1039
8.3
225
8.8
997
8.0
189
8.4
911
7.1
106
9.0
1005
8.3
165
9.1
998
8.6
182
9.3
1022
8.3
217
9.0
963
8.5
203
8.8
939
8.0
146
Benefits Administration Platform Features
9.0
1039
8.3
225
8.8
997
8.0
189
8.4
911
7.1
106
9.0
1005
8.3
165
9.1
998
8.6
182
9.3
1022
8.3
217
9.0
963
8.5
203
9.1
719
8.3
217
8.8
939
8.0
146
8.5
782
7.7
98
8.2
698
6.1
15
8.9
756
7.1
19
Generative AI
7.2
560
6.8
10
7.2
558
6.7
10
7.1
555
6.8
10
Platform
8.2
1706
7.6
297
7.9
1536
7.7
151
Feature Not Available
Feature Not Available
9.0
1733
8.3
385
9.3
1739
8.5
394
9.0
1656
8.1
278
8.8
1707
8.3
386
9.1
1743
8.6
408
Not enough data
6.8
12
Compliance
Not enough data
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Platform
Not enough data
6.5
9
Not enough data
7.0
9
Not enough data
7.3
8
Support
Not enough data
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
7.2
10
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Not enough data
8.2
32
Automation
Not enough data
7.6
22
Logistics
Not enough data
8.1
27
Not enough data
7.8
24
Not enough data
7.1
20
Management
Not enough data
6.8
16
Not enough data
7.5
17
Not enough data
7.8
23
Not enough data
8.1
26
Not enough data
8.3
26
Not enough data
8.5
27
Not enough data
7.9
24
Monitoring
Not enough data
8.1
21
Not enough data
7.8
23
Not enough data
7.6
22
Candidate Relationship ManagementHide 19 FeaturesShow 19 Features
Not enough data
7.9
484
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
Not enough data
6.8
21
7.9
758
7.0
45
Not enough data
7.6
22
|
Verified
Platform
8.2
1706
7.6
297
7.9
1536
7.7
151
Feature Not Available
Feature Not Available
9.0
1733
8.3
385
9.3
1739
8.5
394
9.0
1656
8.1
278
8.8
1707
8.3
386
9.1
1743
8.6
408
Not enough data
8.1
73
Background Check Administration
Not enough data
8.0
19
Not enough data
8.8
8
Not enough data
8.5
8
Background Check Data
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.3
8
Background Check Additional Functionality
Not enough data
7.4
7
Not enough data
8.3
6
Not enough data
7.0
5
8.6
151
Not enough data
Platform Basics
8.4
140
Not enough data
9.2
147
Not enough data
8.8
142
Not enough data
Platform Performance
8.8
145
Not enough data
8.5
137
Not enough data
Platform Functionality
9.1
143
Not enough data
8.5
139
Not enough data
8.8
136
Not enough data
Platform Additional Functionality
8.8
138
Not enough data
8.3
133
Not enough data
8.0
130
Not enough data
Generative AI
7.2
121
Not enough data
Performance ManagementHide 13 FeaturesShow 13 Features
Not enough data
7.1
8
Performance reviews
Not enough data
6.3
5
Not enough data
7.9
7
Not enough data
6.1
6
Goals
Not enough data
6.9
6
Not enough data
7.0
5
Feedback
Not enough data
7.4
7
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
7.0
5
Data
Not enough data
7.5
6
Not enough data
7.4
7
Agentic AI - Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
9.0
730
Not enough data
Platform Basics
9.2
684
Not enough data
9.2
688
Not enough data
Platform Administration
8.6
629
Not enough data
9.2
667
Not enough data
9.0
677
Not enough data
Platform Payment Content
9.0
668
Not enough data
8.3
565
Not enough data
9.1
648
Not enough data
Not enough data
8.3
10
Reports
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
7.6
9
Not enough data
9.4
9
Cleaning
Not enough data
8.0
10
Not enough data
8.5
9
Not enough data
9.1
9
Generative AI
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
7.1
7
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Talent Acquisition SuitesHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
8.8
1,892
8.1
490
Agentic AI - Onboarding
6.9
15
Not enough data
6.9
15
Not enough data
6.8
15
Not enough data
6.8
15
Not enough data
6.9
15
Not enough data
Platform Content
8.7
898
8.1
100
9.0
908
8.4
108
9.2
907
8.5
90
8.3
833
7.7
43
8.7
845
7.3
42
8.5
842
7.3
42
Platform Additional Functionality
9.3
887
8.6
125
8.7
844
7.8
47
8.5
819
8.1
57
8.9
860
8.0
79
9.1
877
8.0
97
Platform Data
8.3
778
8.1
52
8.7
817
8.1
74
8.8
804
8.0
59
Platform
8.2
1706
7.6
297
7.9
1536
7.7
151
Feature Not Available
Feature Not Available
9.0
1733
8.3
385
9.3
1739
8.5
394
9.0
1656
8.1
278
8.8
1707
8.3
386
9.1
1743
8.6
408
Recruiting and Onboarding
7.9
758
7.0
45
9.0
835
8.4
113
Accounting & FinanceHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Corporate Learning Management SystemsHide 29 FeaturesShow 29 Features
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Corporate Learning Management Systems
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.2
301
Time Tracking
Not enough data
8.4
212
Not enough data
8.5
127
Not enough data
8.5
90
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
70
|
Verified
Mobile Time Tracking
Not enough data
8.4
145
Administration
Not enough data
8.1
130
|
Verified
Not enough data
8.0
132
|
Verified
Not enough data
8.1
136
|
Verified
Not enough data
8.0
126
|
Verified
Not enough data
8.3
193
|
Verified
Platform
Not enough data
8.3
211
|
Verified
Not enough data
7.8
94
|
Verified
Not enough data
7.4
30
Not enough data
8.2
203
|
Verified
Not enough data
8.1
144
|
Verified
Not enough data
7.7
71
|
Verified
Not enough data
7.4
459
Platform
8.2
1706
7.6
297
7.9
1536
7.7
151
Feature Not Available
Feature Not Available
9.0
1733
8.3
385
9.3
1739
8.5
394
9.0
1656
8.1
278
8.8
1707
8.3
386
9.1
1743
8.6
408
Not enough data
8.4
482
Platform
8.2
1706
7.6
297
7.9
1536
7.7
151
Feature Not Available
Feature Not Available
9.0
1733
8.3
385
9.3
1739
8.5
394
9.0
1656
8.1
278
8.8
1707
8.3
386
9.1
1743
8.6
408
Workforce Management Platform Features
Not enough data
8.8
30
Not enough data
8.3
26
Not enough data
8.7
67
Not enough data
8.5
66
Not enough data
8.5
28
Not enough data
Feature Not Available
Not enough data
8.9
40
Not enough data
9.1
58
Not enough data
7.8
26
Not enough data
8.5
37
Pre-Employment ScreeningHide 8 FeaturesShow 8 Features
Not enough data
8.3
459
Platform
8.2
1706
7.6
297
7.9
1536
7.7
151
Feature Not Available
Feature Not Available
9.0
1733
8.3
385
9.3
1739
8.5
394
9.0
1656
8.1
278
8.8
1707
8.3
386
9.1
1743
8.6
408
Reviews
Reviewers' Company Size
Gusto
Gusto
Small-Business(50 or fewer emp.)
87.3%
Mid-Market(51-1000 emp.)
12.4%
Enterprise(> 1000 emp.)
0.3%
Paychex
Paychex
Small-Business(50 or fewer emp.)
75.6%
Mid-Market(51-1000 emp.)
22.1%
Enterprise(> 1000 emp.)
2.3%
Reviewers' Industry
Gusto
Gusto
Accounting
6.0%
Non-Profit Organization Management
5.6%
Computer Software
5.5%
Marketing and Advertising
4.7%
Health, Wellness and Fitness
4.6%
Other
73.5%
Paychex
Paychex
Non-Profit Organization Management
7.0%
Construction
6.3%
Hospital & Health Care
4.7%
Real Estate
4.0%
Accounting
3.8%
Other
74.2%
Most Helpful Reviews
Gusto
Gusto
Most Helpful Favorable Review
Alex L.
AL
Alex L.
Verified User in Design

ZenPayroll makes payroll a seamless headache free experience. Hiring employees is easy, and you can do it all online. The best thing is that they file all of your paperwork for you. Never again do you need to fill out new hire paperwork, mail it in, wait...

Most Helpful Critical Review
Emily P.
EP
Emily P.
Verified User in Insurance

When onboarding, you are completely alone. It is you and their website. They tell you what info to input but it is very easy to make a mistake. I don't know if I made the mistake or if the website did but the NC Unemployment Tax was set to pay quarterly...

Paychex
Paychex
Most Helpful Favorable Review
Jeff L.
JL
Jeff L.
Verified User in Utilities

We have been very happy with the level of service and expertise of the Paychex staff. The web site is easy to navigate and submit payroll information. Keeps things simple.

Most Helpful Critical Review
Verified User in Internet
GI
Verified User in Internet

I feel as though Paychex is falling behind the last two years. The software is outdated compared to other payroll vendors and my rep is harder is rarely available due to a higher volume of clients. I really hope Paychex can jump forward into this century...

Alternatives
Gusto
Gusto Alternatives
Rippling
Rippling
Add Rippling
Justworks
Justworks
Add Justworks
Paycor
Paycor
Add Paycor
Deel
Deel
Add Deel
Paychex
Paychex Alternatives
isolved
isolved
Add isolved
Rippling
Rippling
Add Rippling
Paycom
Paycom
Add Paycom
Paylocity
Paylocity
Add Paylocity
Discussions
Gusto
Gusto Discussions
Is gusto payroll safe?
2 comments
Samuel D.
SD
Yes, it is secureRead more
Is there an app for Gusto payroll?
2 comments
Trent C.
TC
No, only for employees. You can only run payroll using a browser.Read more
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
Paychex
Paychex Discussions
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Could you gear the instructions to the CLIENT instead of the PayChex representative?
2 comments
EG
Paychex provided a printout that we give to employees that tells them how to set up their accounts. When I set up the company's online account a few years...Read more
Gusto
Gusto
Optimized for quick response
Paychex
Paychex
Optimized for quick response