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Compare Fullstory and cux.io 
At a Glance
Market Segments
Mid-Market (50.7% of reviews)
Small-Business (69.0% of reviews)
Entry-Level Pricing
Contact Us
Free Trial
Fullstory
Star Rating
(798)4.5 out of 5
Market Segments
Mid-Market (50.7% of reviews)
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 5 pricing planscux.io
Star Rating
(46)4.8 out of 5
Market Segments
Small-Business (69.0% of reviews)
Entry-Level Pricing
Free Trial
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Fullstory excels in "Session Replays" with a score of 9.2, allowing for detailed analysis of user interactions, while cux.io also performs well with a score of 9.7, highlighting its superior replay capabilities that help in understanding user behavior more effectively.
- Reviewers mention that cux.io shines in "Frustration Tracking" with a score of 9.8, which helps identify pain points in the user experience, whereas Fullstory's score of 8.4 indicates it may not capture user frustrations as effectively.
- G2 users highlight that Fullstory's "Custom Event Tracking" is rated at 8.5, providing flexibility in tracking specific user actions, but cux.io's higher score of 9.0 suggests it offers a more robust solution for custom tracking needs.
- Users on G2 note that cux.io's "User-Level Analytics" is rated at 9.4, which allows for granular insights into individual user behavior, while Fullstory's score of 8.7 indicates it may not provide the same depth of analysis.
- Reviewers mention that Fullstory's "Quality of Support" is rated at 8.9, which is commendable, but cux.io outperforms with a score of 9.6, suggesting that users may find more responsive and helpful support with cux.io.
- Users say that cux.io's "Funnels" feature is rated a perfect 10.0, indicating exceptional performance in tracking user journeys, while Fullstory's score of 8.4 suggests it may not offer the same level of insight into conversion paths.
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Pricing
Entry-Level Pricing
Fullstory
Data Direct
Contact Us
For data science and analytics teams to build predictive models or use data for GenAI and LLMs.
- Clean, structured, AI-ready behavioral data synced directly to your warehouse.
cux.io
Free CUX Trial
Free Trial
Explore ALL POSSIBILITIES of Business Plus for 2 weeks
- All features in Business +
- 14 days Trial
- NO CREDIT CARD REQUIRED
Free Trial
Fullstory
Free Trial is available
cux.io
Free Trial is available
Ratings
Meets Requirements
8.7
699
9.5
25
Ease of Use
8.1
710
9.4
27
Ease of Setup
8.2
400
9.0
8
Ease of Admin
8.6
210
9.4
8
Quality of Support
8.9
526
9.6
26
Has the product been a good partner in doing business?
8.8
202
9.4
8
Product Direction (% positive)
8.7
682
9.1
26
Features by Category
Metrics
8.5
251
Not enough data
8.5
246
Not enough data
8.3
235
Not enough data
8.7
255
Not enough data
8.4
256
Not enough data
7.8
231
Not enough data
7.8
231
Not enough data
8.2
242
Not enough data
8.5
242
Not enough data
Reporting
8.7
261
Not enough data
8.2
247
Not enough data
7.9
248
Not enough data
8.7
251
Not enough data
7.8
221
Not enough data
7.8
227
Not enough data
8.4
247
Not enough data
Other
8.3
250
Feature Not Available
7.9
218
Feature Not Available
8.0
239
Feature Not Available
7.7
211
Not enough data
7.4
211
Not enough data
6.8
208
Feature Not Available
7.6
200
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.5
236
Not enough data
7.8
242
Not enough data
8.6
253
Not enough data
8.3
257
Not enough data
User Identification
8.0
70
Not enough data
8.5
73
Not enough data
8.8
73
Not enough data
Tracking & Reporting
8.5
72
Not enough data
8.9
71
Not enough data
8.2
69
Not enough data
8.8
73
Not enough data
8.8
72
Not enough data
8.9
72
Not enough data
Metrics
8.7
74
Not enough data
8.5
68
Not enough data
8.3
67
Not enough data
8.0
67
Not enough data
8.7
72
Not enough data
User Behavior
9.0
352
|
Verified
9.7
11
|
Verified
8.6
339
|
Verified
9.7
11
|
Verified
8.4
343
|
Verified
9.8
9
|
Verified
A/B Testing
8.5
326
|
Verified
9.5
10
|
Verified
Feature Not Available
8.5
8
|
Verified
8.3
330
|
Verified
9.0
10
|
Verified
8.3
312
|
Verified
Not enough data
Visitor Information
8.5
349
|
Verified
9.4
8
|
Verified
8.3
342
|
Verified
Feature Not Available
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
7.7
181
9.3
10
8.6
194
9.4
11
8.5
191
9.2
8
8.4
205
10.0
10
7.3
188
9.6
8
7.6
165
Feature Not Available
7.3
181
Feature Not Available
7.6
169
9.0
10
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.8
67
Not enough data
8.1
73
Not enough data
8.2
70
Not enough data
7.5
70
Not enough data
7.1
70
Not enough data
Feature Not Available
Feature Not Available
Administration
7.7
71
Not enough data
6.7
71
Not enough data
7.2
70
Not enough data
Generative AI
5.8
71
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
7.4
100
Not enough data
7.7
98
Not enough data
Feature Not Available
Not enough data
7.9
99
Not enough data
Intelligence
6.9
97
Not enough data
6.8
99
Not enough data
7.0
96
Not enough data
Platform Basics
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Scalability and Performance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration and Extensibility - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability and Support - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.3
168
9.4
13
8.3
163
9.2
12
8.2
151
9.3
10
8.0
161
9.5
10
8.7
160
9.7
12
Reporting
8.9
173
9.8
15
9.3
179
9.7
13
8.6
170
9.6
12
8.4
161
8.8
12
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
8.7
74
Not enough data
8.5
68
Not enough data
8.3
67
Not enough data
8.0
67
Not enough data
8.7
72
Not enough data
Variation Testing
7.8
46
Not enough data
7.4
44
Not enough data
8.4
45
Not enough data
8.8
47
Not enough data
8.1
45
Not enough data
7.5
43
Not enough data
Reporting
9.3
50
Not enough data
9.1
50
Not enough data
Personalization
8.5
48
Not enough data
8.1
44
Not enough data
9.3
48
Not enough data
Administration
8.5
43
Not enough data
8.4
44
Not enough data
9.3
50
Not enough data
9.0
50
Not enough data
Categories
Categories
Shared Categories
Fullstory and cux.io are categorized as E-Commerce Analytics, Product Analytics, Session Replay, Heatmap Tools, and Digital Analytics
Unique Categories
Fullstory is categorized as SAP Store, Customer Data Platform (CDP), Mobile App Analytics, Mobile App Optimization, and Generative AI Infrastructure
cux.io is categorized as Customer Journey Mapping
Reviews
Reviewers' Company Size
Fullstory
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
cux.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
23.0%
Information Technology and Services
10.4%
Financial Services
8.6%
Retail
4.7%
Marketing and Advertising
4.2%
Other
49.0%
Computer Software
21.4%
Marketing and Advertising
16.7%
Internet
11.9%
Information Technology and Services
11.9%
Financial Services
4.8%
Other
33.3%
Most Helpful Reviews
Fullstory
Most Helpful Favorable Review
Verified User in Internet
Segmentation is straightforward, as well as the ability to share session playbacks in the tool with other users. You can also write notes to describe what they do in their session, which is handy if you're trying to explain why you shared it. A dedicated...
Most Helpful Critical Review
Jo E.
Verified User in Retail
The price is steep, and some of the most useful tools are locked behind an even higher paywall. Plus, the layout isn't the most intuitive.
cux.io
Most Helpful Favorable Review
Verified User in Information Technology and Services
Firstly, I really like that there are tutorials prepared for all the new users so you just don't click around hoping that things might work. My favourite part was the recordings that have us a lot of insights. The other thing that helped us the most to...
Most Helpful Critical Review
Verified User in Internet
Segmentation is straightforward, as well as the ability to share session playbacks in the tool with other users. You can also write notes to describe what they do in their session, which is handy if you're trying to explain why you shared it. A dedicated...
Verified User in Information Technology and Services
Firstly, I really like that there are tutorials prepared for all the new users so you just don't click around hoping that things might work. My favourite part was the recordings that have us a lot of insights. The other thing that helped us the most to...
Jo E.
Verified User in Retail
The price is steep, and some of the most useful tools are locked behind an even higher paywall. Plus, the layout isn't the most intuitive.
Discussions
Is there anything FullStory doesn't support?
2 comments
Official Response from Fullstory
Alas, there are still a few things we can't do. This isn't necessarily an exhaustive list, since new technology is constantly popping up, but these are the...Read more
What is Session Replay?
2 comments
PW
Session Replay allows you to playback a customer interacting with your site. It's a fully-animated experience that includes every action that a customer...Read more
How does FullStory work?
1 comment
Official Response from Fullstory
If you’ve ever built or modified a website, then you’ve seen HTML. The tags in HTML (e.g., <p>Here’s a paragraph.</p>) generate what are called Document...Read more
cux.io has no discussions with answers
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