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Compare Fin by Intercom and Help Scout 
At a Glance
Market Segments
Small-Business (58.9% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$50.00 Per Month
Fin by Intercom
Star Rating
(3,446)4.5 out of 5
Market Segments
Small-Business (58.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansHelp Scout
Star Rating
(409)4.4 out of 5
Market Segments
Small-Business (62.0% of reviews)
Entry-Level Pricing
$50.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in its ticket creation user experience, scoring 9.2, which reviewers mention makes it easy to manage customer inquiries efficiently. In contrast, Intercom's ticket creation experience, while still strong at 8.7, is noted to be slightly less intuitive.
- Reviewers mention that Help Scout's live chat feature is rated 9.3, providing a seamless communication experience, whereas Intercom's live chat, although rated highly at 9.6, is sometimes seen as overly complex due to its extensive customization options.
- G2 users highlight Help Scout's quality of support with a score of 9.1, indicating that users feel well-supported and valued. In comparison, Intercom's support quality, rated at 8.7, is still good but has received feedback about slower response times during peak hours.
- Users on G2 appreciate Help Scout's ease of use, scoring 9.2, which many reviewers say contributes to a smoother onboarding process. Intercom, while rated at 8.9, has been noted by some users as having a steeper learning curve due to its advanced features.
- Reviewers mention that Help Scout's multi-channel coverage is exceptional, scoring 9.8, allowing users to manage various communication channels effortlessly. Intercom, with a score of 8.8, is still effective but has been critiqued for lacking some integrations that Help Scout offers.
- Users say that Help Scout's ticket collaboration feature, rated at 8.9, fosters teamwork effectively, while Intercom's collaboration tools, rated at 8.8, are seen as slightly less user-friendly, particularly for teams that require real-time collaboration.
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Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Help Scout
Standard
$50.00
Per Month
Starts with 100 contacts per month and unlimited users
- All Free features and...
- Multiple Inboxes and Docs sites
- API and 100+ integrations
Free Trial
Fin by Intercom
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
8.8
2,625
8.7
309
Ease of Use
8.9
2,654
9.2
311
Ease of Setup
8.5
1,284
9.2
158
Ease of Admin
8.7
1,194
9.1
160
Quality of Support
8.7
2,523
9.1
283
Has the product been a good partner in doing business?
8.8
1,194
9.1
153
Product Direction (% positive)
8.8
2,475
8.1
296
Features by Category
Ticket and Case Management
8.7
1031
|
Verified
9.2
171
|
Verified
8.8
1049
|
Verified
9.2
170
|
Verified
8.7
1025
|
Verified
8.6
184
|
Verified
8.6
1073
|
Verified
8.6
160
8.3
614
|
Verified
Feature Not Available
8.8
1070
|
Verified
8.6
172
|
Verified
8.8
993
|
Verified
8.9
171
|
Verified
8.6
894
|
Verified
8.2
95
Generative AI
8.3
187
Not enough data
8.2
189
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
825
|
Verified
Feature Not Available
8.8
1024
|
Verified
9.2
162
|
Verified
9.4
1197
|
Verified
7.6
97
|
Verified
8.3
748
7.8
57
7.6
464
7.1
25
|
Verified
Platform
8.3
638
|
Verified
7.4
35
8.3
1156
|
Verified
7.8
86
|
Verified
8.8
741
|
Verified
8.6
100
|
Verified
8.7
707
|
Verified
8.6
74
|
Verified
8.1
933
|
Verified
8.1
140
|
Verified
8.1
936
|
Verified
8.2
147
|
Verified
Messenger
8.8
379
|
Verified
Not enough data
8.1
359
|
Verified
Not enough data
9.3
474
|
Verified
Not enough data
8.5
323
|
Verified
Not enough data
Channels
8.1
289
|
Verified
Not enough data
9.0
434
|
Verified
Not enough data
7.9
203
|
Verified
Not enough data
7.4
117
Not enough data
8.1
225
|
Verified
Not enough data
Customers
8.8
424
|
Verified
Not enough data
8.6
428
|
Verified
Not enough data
8.2
432
|
Verified
Not enough data
8.4
383
|
Verified
Not enough data
8.2
375
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
138
Not enough data
8.3
155
Not enough data
User Support
9.1
165
Not enough data
8.1
117
Not enough data
8.8
149
Not enough data
Walkthrough Type
8.9
134
Not enough data
9.0
145
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
197
9.8
9
8.4
189
8.9
6
7.5
178
8.3
5
Design
8.6
194
7.9
7
8.5
196
9.2
6
8.8
201
8.7
10
8.7
192
9.2
10
8.8
186
9.6
9
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
9.1
66
Not enough data
9.1
68
Not enough data
9.0
65
Not enough data
Automation - AI Agents
8.4
45
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
8.2
46
Not enough data
8.8
46
Not enough data
Platform
9.2
64
Not enough data
8.9
64
Not enough data
9.1
65
Not enough data
Autonomy - AI Agents
8.5
47
Not enough data
8.7
48
Not enough data
8.5
47
Not enough data
8.6
50
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
34
Not enough data
Responses
8.8
534
Not enough data
8.8
525
Not enough data
9.1
524
Not enough data
8.9
496
Not enough data
8.7
420
Not enough data
Platform
9.5
550
Not enough data
9.0
521
Not enough data
8.8
518
Not enough data
8.7
501
Not enough data
8.4
361
Not enough data
8.9
468
Not enough data
8.9
524
Not enough data
Generative AI
Feature Not Available
Not enough data
8.5
84
Not enough data
Conversational Platform
8.7
1010
8.3
56
8.7
789
8.5
30
8.8
810
8.7
32
9.0
733
8.4
35
Support Automation
8.7
815
8.4
35
8.7
854
8.9
41
8.6
472
8.4
33
8.8
762
9.1
35
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.8
124
Not enough data
7.8
114
Not enough data
9.2
127
Not enough data
Automation
8.7
126
Not enough data
8.7
131
Not enough data
8.7
120
Not enough data
Artificial Intelligence
8.7
122
Not enough data
8.7
120
Not enough data
8.6
122
Not enough data
Generative AI
8.3
228
Not enough data
8.3
226
Not enough data
Feature Not Available
Not enough data
Communication
9.3
1361
|
Verified
9.0
27
|
Verified
8.9
1369
|
Verified
8.9
28
|
Verified
8.8
1115
|
Verified
Feature Not Available
9.1
1280
|
Verified
8.1
20
|
Verified
8.5
522
Feature Not Available
Internal Use
8.3
1156
|
Verified
7.8
86
|
Verified
8.8
1022
|
Verified
8.7
27
|
Verified
8.4
973
|
Verified
7.7
16
|
Verified
8.7
1172
|
Verified
9.0
30
|
Verified
9.0
1244
|
Verified
9.5
28
|
Verified
8.6
1214
|
Verified
8.6
28
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
9.0
595
8.7
105
8.9
594
8.3
101
Feature Not Available
Feature Not Available
8.3
434
8.2
24
8.5
480
8.5
27
Self-Service Platform
8.7
476
8.8
26
8.8
480
8.6
29
8.3
418
Feature Not Available
8.7
465
8.6
27
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
81
Not enough data
9.0(won by default)
78
Not enough data
9.6(won by default)
81
Not enough data
Channels
9.4(won by default)
81
Not enough data
8.8(won by default)
80
Not enough data
9.5(won by default)
83
Not enough data
8.5(won by default)
73
Not enough data
8.8(won by default)
75
Not enough data
Insight
9.2(won by default)
78
Not enough data
9.3(won by default)
79
Not enough data
8.9(won by default)
75
Not enough data
9.4(won by default)
75
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.4
32
Not enough data
7.9
32
Not enough data
8.0
31
Not enough data
8.4
31
Not enough data
7.5
31
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.0
32
Not enough data
7.7
32
Not enough data
7.9
32
Not enough data
8.4
31
Not enough data
Automation
8.2
32
Not enough data
7.7
30
Not enough data
7.0
29
Not enough data
Autonomy
7.3
32
Not enough data
7.9
32
Not enough data
7.2
30
Not enough data
7.9
30
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Help Scout are categorized as Help Desk, Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Digital Adoption Platform, Conversational Marketing, Chatbots, and Social Customer Service
Help Scout is categorized as Email Management
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.4%
Information Technology and Services
13.1%
Financial Services
7.4%
Internet
5.1%
Marketing and Advertising
4.8%
Other
43.1%
Computer Software
20.6%
Information Technology and Services
10.1%
Internet
7.8%
Marketing and Advertising
4.5%
Retail
4.3%
Other
52.8%
Most Helpful Reviews
Fin by Intercom
Most Helpful Favorable Review
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Help Scout
Most Helpful Favorable Review
Danielle L.
Verified User in Computer Software
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
Most Helpful Critical Review
Verified User in E-Learning
There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Danielle L.
Verified User in Computer Software
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Verified User in E-Learning
There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.
Alternatives
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What should I look for in a ticketing system?
2 comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 comment
BD
Search for "Help Scout" in your device's application store.Read more
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