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  6. Why sometimes the messages are not merged by themself?
Oliver Guzman - A.
OA
Amazon Administrator
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Why sometimes the messages are not merged by themself?

Most of the time we have to merge the conversations and I think they should be merged.
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Anthony G.
AG
Customer Success at Help Scout
0
Hey Oliver, I'm Anthony. A member of Help Scout's support team. If you still have questions about messages within Help Scout, please reach out and I'd be happy to help! My direct email is anthony@helpscout.com or you can live chat with our support team from within the Help Scout app. Best, Anthony
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Damiaan P.
DP
Certified Umbraco Master
0
I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded).
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