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At a Glance
Fathom
Fathom
Star Rating
(5,474)5.0 out of 5
Market Segments
Small-Business (79.6% of reviews)
Information
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plans
Gong
Gong
Star Rating
(6,222)4.8 out of 5
Market Segments
Mid-Market (69.5% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Gong
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Gong excels in call recording with a score of 9.6, while Fathom closely follows with a score of 9.7. Reviewers mention that Gong's call recording feature is particularly praised for its clarity and reliability, making it a favorite among sales teams.
  • Reviewers mention that Fathom outshines Gong in machine learning capabilities, scoring 9.1 compared to Gong's 8.8. Users on G2 highlight Fathom's advanced predictive analytics as a key feature that enhances their sales strategies.
  • Users say that Fathom offers superior ease of use, scoring 9.7 against Gong's 9.3. Reviewers mention that Fathom's intuitive interface allows for quicker onboarding and less training time for new users.
  • G2 users report that Fathom's quality of support is exceptional, with a score of 9.7, while Gong scores 9.3. Users mention that Fathom's support team is responsive and knowledgeable, which significantly enhances the user experience.
  • Reviewers mention that Fathom provides better integrations and APIs, scoring 8.9 compared to Gong's 8.2. Users say that Fathom's ability to seamlessly connect with other tools in their tech stack is a major advantage.
  • Users report that Fathom's AI text summarization feature is highly effective, scoring 9.5, while Gong scores 8.8. Reviewers mention that Fathom's summaries are concise and actionable, making it easier for teams to digest key insights from calls.
Featured Products
Pricing
Entry-Level Pricing
Fathom
Forever Free
Free
Browse all 3 pricing plans
Gong
No pricing available
Free Trial
Fathom
Free Trial is available
Gong
No trial information available
Ratings
Meets Requirements
9.6
5,040
9.4
4,745
Ease of Use
9.7
5,154
9.3
4,800
Ease of Setup
9.7
3,825
9.1
1,073
Ease of Admin
9.6
1,594
9.1
731
Quality of Support
9.7
3,849
9.3
3,357
Has the product been a good partner in doing business?
9.7
1,543
9.3
732
Product Direction (% positive)
9.8
5,067
9.0
4,427
Features by Category
9.2
704
8.2
330
Lead Facilitation
Feature Not Available
7.0
298
Feature Not Available
7.3
290
Feature Not Available
7.5
293
Feature Not Available
7.5
292
Organization
Feature Not Available
8.3
296
9.2
612
8.2
292
8.9
607
8.2
292
Performance Analysis
Feature Not Available
8.5
295
Feature Not Available
8.6
296
Sales Analysis
Feature Not Available
7.7
281
Feature Not Available
8.0
286
Generative AI
Feature Not Available
8.5
232
9.5
573
8.8
237
Agentic AI - AI Sales Assistant
10.0
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
7.3
49
Not enough data
7.7
49
Not enough data
8.2
48
Not enough data
6.8
46
Not enough data
8.2
47
Not enough data
7.8
48
Not enough data
8.1
45
Repeatability and Reportability
Not enough data
7.8
46
Not enough data
7.7
45
Not enough data
7.5
44
Not enough data
8.1
45
Not enough data
7.0
44
AI and Automation
Not enough data
7.3
42
Not enough data
7.1
41
Not enough data
7.0
41
Not enough data
6.9
38
Not enough data
7.9
40
Generative AI
Not enough data
7.6
42
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversation IntelligenceHide 15 FeaturesShow 15 Features
9.4
1,495
8.8
2,741
Call Analytics
9.7
1467
9.6
2592
|
Verified
9.1
1262
8.8
2320
|
Verified
9.3
1325
9.1
2505
|
Verified
Feature Not Available
8.3
1660
|
Verified
Agent Performance Management
Feature Not Available
8.6
1739
|
Verified
9.1
1365
8.3
2373
|
Verified
9.3
1356
8.7
2160
|
Verified
Generative AI
9.5
1043
8.9
539
Agentic AI - Conversation Intelligence
8.5
12
7.8
6
9.0
12
7.8
6
8.6
12
8.1
6
8.6
11
7.5
6
8.5
11
8.1
6
8.5
10
7.5
6
8.8
11
7.8
6
8.9
404
Not enough data
Customization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
378
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
375
Not enough data
8.8
376
Not enough data
Feature Not Available
Not enough data
8.9
373
Not enough data
Agentic AI - Video CMS
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.1
2,416
Not enough data
Voice
9.0
2186
Not enough data
9.0
2378
Not enough data
Transcription
9.1
2346
Not enough data
9.4
2210
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Editing
9.2
2034
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integration
9.1
1894
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
2126
Not enough data
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
8.5
451
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
342
Not enough data
8.7
373
Not enough data
8.3
313
Not enough data
8.4
320
Not enough data
8.0
213
Not enough data
8.1
212
CRM Data Enrichment
Not enough data
9.0
367
Not enough data
8.8
353
Not enough data
9.2
388
Not enough data
Feature Not Available
Not enough data
8.6
216
Account Management
Not enough data
8.1
292
Not enough data
8.3
307
Not enough data
8.4
317
Not enough data
8.7
338
Not enough data
8.6
225
Not enough data
8.1
207
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.5
2,882
Not enough data
Meeting Prep - AI Meeting Assistants
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Meeting Automation - AI Meeting Assistants
9.7
2863
Not enough data
9.3
2843
Not enough data
9.4
2840
Not enough data
Meeting Insights - AI Meeting Assistants
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
2846
Not enough data
Accessibility - AI Meeting Assistants
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.5
941
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.5
680
Not enough data
8.7
725
Not enough data
8.5
652
Not enough data
8.9
739
Not enough data
8.6
664
Predictive Analytics
Not enough data
8.1
658
Not enough data
8.4
684
Not enough data
8.2
671
Not enough data
8.3
658
Sales Management
Not enough data
8.5
693
Not enough data
8.2
658
Not enough data
8.6
695
Not enough data
9.0
760
9.5
298
9.0
2,800
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Feature Not Available
9.0
1898
|
Verified
Feature Not Available
9.0
2109
|
Verified
Feature Not Available
8.6
1461
|
Verified
9.4
291
9.2
2149
|
Verified
Feedback
9.4
281
9.3
2306
|
Verified
Feature Not Available
9.0
1786
|
Verified
Feature Not Available
9.0
1829
|
Verified
Feature Not Available
8.8
1542
|
Verified
Feature Not Available
8.9
1727
|
Verified
Feature Not Available
8.9
1815
|
Verified
Feature Not Available
Feature Not Available
Generative AI
9.6
263
9.0
324
Note-Taking SoftwareHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Agentic AI - Note-Taking Software
9.4
6
Not enough data
Categories
Categories
Shared Categories
Fathom
Fathom
Gong
Gong
Fathom and Gong are categorized as Conversation Intelligence, AI Sales Assistant, and Sales Coaching
Reviews
Reviewers' Company Size
Fathom
Fathom
Small-Business(50 or fewer emp.)
79.6%
Mid-Market(51-1000 emp.)
18.4%
Enterprise(> 1000 emp.)
2.0%
Gong
Gong
Small-Business(50 or fewer emp.)
13.2%
Mid-Market(51-1000 emp.)
69.5%
Enterprise(> 1000 emp.)
17.3%
Reviewers' Industry
Fathom
Fathom
Marketing and Advertising
14.0%
Computer Software
12.8%
Consulting
10.9%
Information Technology and Services
8.3%
Professional Training & Coaching
5.0%
Other
49.0%
Gong
Gong
Computer Software
37.8%
Information Technology and Services
16.6%
Marketing and Advertising
9.0%
Internet
5.2%
Financial Services
3.2%
Other
28.2%
Most Helpful Reviews
Fathom
Fathom
Most Helpful Favorable Review
CS
Conner S.
Verified User in Computer Software

The speed of summary is big! We are able to get the follow up emails out to our Customers super quickly. The other huge benefit is being able to pull out high level action items, that way everyone knows what the roadblocks or high prioirty tasks are. I...

Most Helpful Critical Review
Greg N.
GN
Greg N.
Verified User in Management Consulting

The desktop app is super invasive and once you download and install (with connection to Zoom), offloading is nearly impossible.

Gong
Gong
Most Helpful Favorable Review
Matt S.
MS
Matt S.
Verified User in Marketing and Advertising

Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used

Most Helpful Critical Review
Grant K.
GK
Grant K.
Verified User in Marketing and Advertising

It is slightly invasive and I don't really use the platform for research or anything outside of briefly reviewing call recaps. I'm not sure how valid their suggestions/recommendations are either.

Alternatives
Fathom
Fathom Alternatives
Grain
Grain
Add Grain
tl;dv
tl;dv
Add tl;dv
Otter.ai
Otter.ai
Add Otter.ai
Fellow
Fellow
Add Fellow
Gong
Gong Alternatives
Clari
Clari
Add Clari
Outreach
Outreach
Add Outreach
Salesken
Salesken
Add Salesken
Apollo.io
Apollo.io
Add Apollo.io
Discussions
Fathom
Fathom Discussions
How do I show it is recording during live Zooms?
9 comments
Steve G.
SG
You can go into your Fathom Dashboard and see all the recorded Zoom calls, and you can get a unique link to the call you can share.Read more
Monty the Mongoose crying
Fathom has no more discussions with answers
Gong
Gong Discussions
What is gong software?
6 comments
Ron T.
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 comments
Eirik S.
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 comments
Jen S.
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Fathom
Fathom
Optimized for quick response
Gong
Gong
Optimized for quick response