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- Application Performance Monitoring (APM) Tools
- Dynatrace
- Salesforce Shield
- Dynatrace-vs-Salesforce Shield
Compare Dynatrace and Salesforce Shield 
At a Glance
Market Segments
Enterprise (69.2% of reviews)
Mid-Market (48.1% of reviews)
Entry-Level Pricing
Starts at $69 per month billed annually, per 8 GB Host
No pricing available
Dynatrace
Star Rating
(1,334)4.5 out of 5
Market Segments
Enterprise (69.2% of reviews)
Entry-Level Pricing
Starts at $69 per month billed annually, per 8 GB Host
Free Trial is available
Browse all 3 pricing plansSalesforce Shield
Star Rating
(82)4.5 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Salesforce ShieldFeatured Products
Sponsored
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(183)
Network Monitoring
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(84)
Network Monitoring
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Rencore Governance
(4)
Network Monitoring
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Dynatrace vs Salesforce Shield
When assessing the two solutions, reviewers found Salesforce Shield easier to use, set up, and administer. Reviewers also preferred doing business with Salesforce Shield overall.
- Reviewers felt that Salesforce Shield meets the needs of their business better than Dynatrace.
- When comparing quality of ongoing product support, reviewers felt that Salesforce Shield is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Dynatrace over Salesforce Shield.
Pricing
Entry-Level Pricing
Dynatrace
Full-stack monitoring
Starts at $69
per month billed annually, per 8 GB Host
Advanced observability for apps and infrastructure across hybrid and multi-clouds at scale
- Application performance
- Infrastructure monitoring
- AIOps
Salesforce Shield
No pricing availableFree Trial
Dynatrace
Free Trial is available
Salesforce Shield
No trial information availableRatings
Meets Requirements
8.8
1,047
9.0
71
Ease of Use
8.3
1,056
8.7
72
Ease of Setup
8.4
649
8.9
38
Ease of Admin
8.2
617
8.9
34
Quality of Support
8.7
990
8.8
69
Has the product been a good partner in doing business?
8.7
615
9.3
33
Product Direction (% positive)
9.3
1,021
9.2
70
Features by Category
User Behavior
8.9
114
|
Verified
Not enough data
8.0
85
|
Verified
Not enough data
8.3
103
|
Verified
Not enough data
A/B Testing
8.5
99
|
Verified
Not enough data
8.1
74
Not enough data
8.6
108
|
Verified
Not enough data
8.2
73
Not enough data
Visitor Information
8.6
115
|
Verified
Not enough data
8.3
110
|
Verified
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Data Masking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.8
10
Not enough data
9.5
10
Not enough data
9.7
10
Not enough data
9.5
10
Management
Not enough data
9.2
8
Not enough data
9.3
7
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
9.1
9
Compliance
Not enough data
9.8
9
Not enough data
9.3
10
Not enough data
9.4
9
Not enough data
9.3
9
Security
Not enough data
9.5
10
Not enough data
9.0
10
Not enough data
9.2
10
Data Quality
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.4
9
Maintainence
Not enough data
9.7
10
Not enough data
9.7
10
Generative AI
Not enough data
9.7
6
Not enough data
9.7
6
Agentic AI - Data Governance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
58
Not enough data
8.9
58
Not enough data
8.5
55
Not enough data
8.0
55
Not enough data
8.6
51
Not enough data
8.3
55
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.1
157
Not enough data
8.4
136
Not enough data
8.5
133
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.4
126
Not enough data
8.6
153
Not enough data
7.8
101
Not enough data
Performance
9.1
150
Not enough data
9.4
155
Not enough data
8.5
147
Not enough data
9.0
147
Not enough data
Data Protection
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Availability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
72
Not enough data
8.9
70
Not enough data
8.6
67
Not enough data
9.0
71
Not enough data
8.2
68
Not enough data
8.7
70
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.0
45
Not enough data
8.9
44
Not enough data
8.6
40
Not enough data
8.1
41
Not enough data
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.7
44
Not enough data
8.8
44
Not enough data
Feature Not Available
Not enough data
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.0
197
Not enough data
8.2
183
Not enough data
8.9
181
Not enough data
9.0
191
Not enough data
Not enough data
Not enough data
Administration
8.5
168
Not enough data
8.5
149
Not enough data
8.4
154
Not enough data
Not enough data
Not enough data
Analysis
8.2
178
Not enough data
8.6
194
Not enough data
Feature Not Available
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
8.5
36
Not enough data
7.8
33
Not enough data
8.1
33
Not enough data
Bug Monitoring
8.4
34
Not enough data
8.1
34
Not enough data
7.8
34
Not enough data
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.5
37
Not enough data
8.3
37
Not enough data
8.7
41
Not enough data
Issue Resolution
8.7
41
Not enough data
8.6
40
Not enough data
8.4
41
Not enough data
Management
8.6
41
Not enough data
8.6
42
Not enough data
8.2
40
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.0
67
Not enough data
8.9
66
Not enough data
8.5
67
Not enough data
Monitoring and Management
8.8
60
Not enough data
8.9
66
Not enough data
9.2
66
Not enough data
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
52
Not enough data
8.8
53
Not enough data
9.1
51
Not enough data
8.3
48
Not enough data
Management
8.4
50
Not enough data
8.4
52
Not enough data
8.9
51
Not enough data
9.0
51
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Connectivity
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.0
25
Not enough data
9.0
25
Not enough data
9.1
25
Not enough data
8.8
25
Not enough data
8.8
23
Not enough data
8.6
23
Not enough data
8.7
21
Not enough data
8.9
25
Not enough data
9.1
23
API Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
8.5
9
Not enough data
9.3
10
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
8.6
58
|
Verified
Not enough data
7.9
55
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
Analysis
8.4
56
|
Verified
Not enough data
8.3
55
|
Verified
Not enough data
8.5
56
|
Verified
Not enough data
8.2
56
|
Verified
Not enough data
8.4
60
|
Verified
Not enough data
7.9
52
|
Verified
Not enough data
Visualization
9.0
60
|
Verified
Not enough data
8.5
57
|
Verified
Not enough data
Agentic AI - Log Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.8
99
Not enough data
8.8
99
Not enough data
8.9
104
Not enough data
7.6
91
Not enough data
8.4
97
Not enough data
Response
8.7
101
Not enough data
8.6
101
Not enough data
8.1
99
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
8.6
100
Not enough data
8.1
100
Not enough data
Functionality
8.5
96
Not enough data
8.3
99
Not enough data
7.7
93
Not enough data
8.5
99
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Alerts management
8.2
38
Not enough data
7.8
38
Not enough data
8.7
38
Not enough data
Monitoring
8.8
39
Not enough data
9.1
39
Not enough data
8.9
39
Not enough data
9.2
39
Not enough data
Automation
8.2
38
Not enough data
8.2
38
Not enough data
Analysis
8.3
40
Not enough data
8.1
38
Not enough data
8.5
39
Not enough data
8.3
38
Not enough data
Issue Resolution
8.3
39
Not enough data
8.1
39
Not enough data
8.8
38
Not enough data
Generative AI
5.7
7
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Runtime Application Self-Protection (RASP) ToolsHide 4 FeaturesShow 4 Features
Not enough data
Not enough data
Threat Detection & Response - Runtime Application Self-Protection (RASP)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
7.6
45
Not enough data
8.1
47
Not enough data
7.0
39
Not enough data
7.7
39
Not enough data
Records
8.6
45
Not enough data
8.4
45
Not enough data
8.8
45
Not enough data
Management
8.8
46
Not enough data
8.2
43
Not enough data
8.4
40
Not enough data
Generative AI
6.7
5
Not enough data
6.7
5
Not enough data
Cloud Visibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynatrace and Salesforce Shield share no categories
Unique Categories
Dynatrace is categorized as Observability Software, SAP Store, Enterprise Monitoring, Log Monitoring, AIOps Platforms, Database Monitoring, Digital Experience Monitoring (DEM), Website Monitoring, Cloud Infrastructure Monitoring, Runtime Application Self-Protection (RASP) Tools, ServiceNow Store Apps, Session Replay, IT Alerting, Container Monitoring, Log Analysis, Incident Response, Application Performance Monitoring (APM), Network Monitoring, and Bug Tracking
Salesforce Shield is categorized as Insider Threat Management (ITM), API Security, Data Subject Access Request (DSAR), Data De-Identification, Encryption Key Management, Data-Centric Security, Data Governance, Data Masking, Privileged Access Management (PAM), Encryption, and Consent Management Platform (CMP)
Reviews
Reviewers' Company Size
Dynatrace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Shield
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.3%
Financial Services
10.2%
Computer Software
9.2%
Insurance
9.1%
Banking
8.5%
Other
46.7%
Information Technology and Services
16.0%
Computer Software
9.9%
Apparel & Fashion
9.9%
Financial Services
7.4%
E-Learning
6.2%
Other
50.6%
Most Helpful Reviews
Dynatrace
Most Helpful Favorable Review
Arbi A.
Verified User in Telecommunications
A very handy tool to monitor application along its whole lifecycle from startup to shutdown. Also, the collected information are so detailed (e.g. method level or GC information) that we can spot easily problems like bottleneck or parts of the application...
Most Helpful Critical Review
Bharadwaj (Brad) C.
Verified User in Information Technology and Services
Starting plan itself is pricey. Additional vertical offerings for application performance management, standalone synthetic monitoring, and data center RUM are not included.
Salesforce Shield
Most Helpful Favorable Review
Verified User in Computer Software
Efficient tool to organize and protect sensitive data across different departments of a firm. Provides good customizable options on data, which makes segregating and finding data easier.
Most Helpful Critical Review
Verified User in Computer Hardware
I dislike how messed up it can get if not handled properly.
Arbi A.
Verified User in Telecommunications
A very handy tool to monitor application along its whole lifecycle from startup to shutdown. Also, the collected information are so detailed (e.g. method level or GC information) that we can spot easily problems like bottleneck or parts of the application...
Verified User in Computer Software
Efficient tool to organize and protect sensitive data across different departments of a firm. Provides good customizable options on data, which makes segregating and finding data easier.
Bharadwaj (Brad) C.
Verified User in Information Technology and Services
Starting plan itself is pricey. Additional vertical offerings for application performance management, standalone synthetic monitoring, and data center RUM are not included.
Verified User in Computer Hardware
I dislike how messed up it can get if not handled properly.
Discussions
what is the best way to AI integration in Energy and Utlilites services.
3 comments
DA
Hi. The AI is built into the Dynatrace platform and is purpose built for this use case. It's getting context from the installation of Dynatrace OneAgents...Read more
What is Dynatrace used for?
3 comments
KS
Dynatrace is a powerful tool we rely on for monitoring APIs and performing data and business analysis. It helps us keep a close eye on our APIs, spotting any...Read more
Is there any capability that Dynatrace can't provide which is offered by Splunk?
2 comments
RD
Hello -
Dynatrace can pull the same log files. We use both and Splunk is used to pull all logs and store them for a year. We have been using Dynatrace...Read more
Can Salesforce encrypt sensitive data like, PII and PHI data?
1 comment
Official Response from Salesforce Shield
As companies move more sensitive data to the cloud, they may want additional mechanisms to protect that data. All customer data is encrypted in transit via...Read more
Do I need to be a big business to buy Salesforce?
1 comment
Official Response from Salesforce Shield
No. There’s no infrastructure or software to buy, set up, or manage. Any company of any size with virtually any budget can choose the package with the tools...Read more
How secure is Salesforce?
1 comment
Official Response from Salesforce Shield
App Cloud is built on a multitenant infrastructure, which means that your apps are run on a shared data center, lowering costs and reducing the need to...Read more
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