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- Microsoft Dynamics 365 Sales
- HubSpot Sales Hub
- Microsoft Dynamics 365 Sales-vs-HubSpot Sales Hub
Compare Dynamics 365 Sales and HubSpot Sales Hub 
At a Glance
Market Segments
Mid-Market (39.2% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
$210/month per user
$0.00
Dynamics 365 Sales
Star Rating
(1,602)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansHubSpot Sales Hub
Star Rating
(12,382)4.4 out of 5
Market Segments
Small-Business (61.9% of reviews)
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Sales excels in Product Catalog management with a score of 9.2, allowing for extensive customization and organization of products, while HubSpot Sales Hub, although strong, does not match this level of detail.
- Reviewers mention that HubSpot Sales Hub shines in Email Marketing with a score of 8.8, providing robust tools for campaign management and analytics, whereas Dynamics 365 Sales falls short with a score of 7.6 in the same category.
- G2 users highlight that Dynamics 365 Sales offers superior Opportunity & Pipeline Management with a score of 7.9, but HubSpot Sales Hub outperforms it with a score of 8.5, indicating a more user-friendly interface for tracking sales opportunities.
- Users on G2 report that HubSpot Sales Hub has a more intuitive Ease of Use rating of 8.7 compared to Dynamics 365 Sales' 7.4, making it a preferred choice for teams looking for a straightforward CRM experience.
- Reviewers say that Dynamics 365 Sales provides strong Customer Contract Management features with a score of 8.0, but HubSpot Sales Hub slightly edges it out with an 8.2, indicating better overall functionality in managing contracts.
- Users report that HubSpot Sales Hub's Customer Support features, including a well-rated Knowledge Base (8.5), are more comprehensive than those of Dynamics 365 Sales, which scored 7.9, leading to a more satisfying user experience.
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Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
HubSpot Sales Hub
Free HubSpot CRM
$0.00
A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.
- Contact management
- Contact website activity
- Companies
Free Trial
Dynamics 365 Sales
No trial information availableHubSpot Sales Hub
Free Trial is available
Ratings
Meets Requirements
8.1
1,278
8.6
9,345
Ease of Use
7.4
1,284
8.7
9,774
Ease of Setup
7.2
404
8.4
3,813
Ease of Admin
7.6
385
8.6
2,985
Quality of Support
7.5
1,121
8.6
8,419
Has the product been a good partner in doing business?
7.8
380
8.8
2,941
Product Direction (% positive)
6.3
1,258
8.7
8,929
Features by Category
Sales Force Automation
8.1
953
|
Verified
8.7
5751
|
Verified
7.9
669
|
Verified
Feature Not Available
7.9
892
|
Verified
8.5
5600
|
Verified
7.8
961
|
Verified
8.5
5800
|
Verified
7.6
727
|
Verified
7.8
3920
|
Verified
7.9
856
|
Verified
8.5
4770
|
Verified
7.6
722
|
Verified
7.8
2978
|
Verified
7.8
711
|
Verified
7.9
2886
|
Verified
8.0
761
|
Verified
8.2
2181
Marketing Automation
7.6
746
|
Verified
8.7
5109
|
Verified
7.5
724
|
Verified
8.5
4783
|
Verified
7.8
810
|
Verified
8.8
4913
|
Verified
7.6
634
|
Verified
8.2
4178
|
Verified
Customer Support
8.0
701
|
Verified
8.3
3373
|
Verified
7.8
665
|
Verified
8.2
2205
7.9
687
|
Verified
8.5
3036
|
Verified
7.7
596
|
Verified
8.1
3025
|
Verified
7.9
623
|
Verified
8.3
3262
|
Verified
Reporting & Analytics
7.9
887
|
Verified
8.2
5494
|
Verified
7.9
936
|
Verified
8.4
5852
|
Verified
7.6
777
|
Verified
8.0
4034
|
Verified
Mobile & Social
7.5
549
|
Verified
8.0
3560
|
Verified
7.6
543
|
Verified
8.1
2215
|
Verified
7.4
613
|
Verified
7.7
3880
|
Verified
Platform
8.1
288
|
Verified
8.1
2660
|
Verified
8.1
303
|
Verified
8.3
2275
|
Verified
8.2
296
|
Verified
8.5
2737
|
Verified
7.9
223
|
Verified
8.2
2048
|
Verified
7.9
246
|
Verified
7.6
1748
7.8
272
|
Verified
8.0
2350
|
Verified
7.7
287
|
Verified
8.7
2743
|
Verified
7.8
251
|
Verified
8.1
1443
Integration
7.9
294
|
Verified
8.4
2072
|
Verified
7.8
229
|
Verified
8.2
2178
|
Verified
7.6
235
|
Verified
8.2
2041
|
Verified
Generative AI
7.7
13
7.4
464
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
501
Not enough data
8.6
597
Not enough data
8.9
625
Not enough data
8.9
632
Organization
Not enough data
9.0
654
Not enough data
8.8
640
Not enough data
8.7
578
Performance Analysis
Not enough data
8.3
532
Not enough data
8.8
641
Sales Analysis
Not enough data
8.5
537
Not enough data
8.7
593
Generative AI
Not enough data
8.1
135
Not enough data
8.2
134
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.8
1430
Not enough data
9.0
1472
Not enough data
8.3
1245
Not enough data
8.2
1149
Not enough data
8.8
1321
Not enough data
8.7
1185
Not enough data
8.6
1112
Repeatability and Reportability
Not enough data
8.6
1285
Not enough data
8.7
1350
Not enough data
8.6
1327
Not enough data
8.2
1202
Not enough data
Feature Not Available
AI and Automation
Not enough data
8.3
1059
Not enough data
8.2
1026
Not enough data
8.2
1017
Not enough data
7.9
897
Not enough data
7.8
845
Generative AI
Not enough data
7.4
307
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.3
274
Not enough data
8.0
242
Not enough data
8.1
252
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
Feature Not Available
Not enough data
7.6
217
Not enough data
7.8
227
Generative AI
Not enough data
7.6
87
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
8.3
474
Not enough data
9.0
669
Not enough data
8.4
537
Not enough data
8.5
526
Not enough data
7.8
438
Branding & Customizatio
Not enough data
8.6
578
Not enough data
8.8
597
Not enough data
8.5
520
Automatic Rules & Configurations
Not enough data
8.7
572
Not enough data
8.9
580
Not enough data
8.5
538
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.0
684
Not enough data
8.2
761
|
Verified
Not enough data
7.7
632
|
Verified
Not enough data
8.4
856
Personalization
Not enough data
8.5
878
Not enough data
8.5
1007
|
Verified
Not enough data
8.8
1106
|
Verified
Not enough data
8.5
901
|
Verified
Administrative
Not enough data
8.6
934
|
Verified
Not enough data
8.5
815
|
Verified
Not enough data
8.4
773
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.7
1958
Not enough data
8.8
1950
Not enough data
Feature Not Available
Customizations
Not enough data
8.8
2001
Not enough data
8.9
2002
Not enough data
8.8
2093
Not enough data
Feature Not Available
Not enough data
8.9
2079
Generative AI
Not enough data
7.6
366
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.8
20
8.4
1224
8.6
20
8.5
1296
8.5
19
8.2
1166
8.2
20
8.7
1420
8.8
19
8.4
1259
Predictive Analytics
8.8
19
8.2
1220
8.6
19
8.2
1180
8.3
19
7.8
1010
8.3
19
8.0
1140
Sales Management
8.8
20
8.8
1433
8.7
19
8.0
1124
8.5
20
8.5
1284
8.7
20
8.9
1495
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.6
1119
Not enough data
8.2
913
Not enough data
8.6
1081
Not enough data
8.7
1111
Contacts
Not enough data
8.7
1186
Not enough data
8.5
1030
Not enough data
8.7
1090
Insights
Not enough data
9.1
1277
Not enough data
8.7
1119
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
1024
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
8.4
721
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
733
Not enough data
8.4
719
Analytics
Not enough data
8.5
798
Not enough data
8.5
801
Not enough data
8.5
745
Not enough data
8.3
722
Presentation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and HubSpot Sales Hub are categorized as CRM and Sales Analytics
Unique Categories
Dynamics 365 Sales is categorized as Sales Coaching
HubSpot Sales Hub is categorized as Conversation Intelligence, Business Scheduling, Sales Engagement, AI Sales Assistant, Sales Enablement, Outbound Call Tracking, Visitor Identification, Email Tracking, Sales Performance Management, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Sales Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
8.5%
Retail
4.0%
Marketing and Advertising
3.9%
Financial Services
3.8%
Other
67.1%
Computer Software
16.0%
Information Technology and Services
12.2%
Marketing and Advertising
10.0%
Financial Services
4.3%
Education Management
3.2%
Other
54.4%
Most Helpful Reviews
Dynamics 365 Sales
Most Helpful Favorable Review
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Most Helpful Critical Review
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
HubSpot Sales Hub
Most Helpful Favorable Review
Calandria A.
Verified User in Insurance
HubSpot CRM is one of the best CRM tools of market and serve any kinds of sales business perfectly. It work as single place where user can keep product information and contact lists of customers. User can stay in touch with customer and contact with anytime...
Most Helpful Critical Review
Verified User in Events Services
The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Calandria A.
Verified User in Insurance
HubSpot CRM is one of the best CRM tools of market and serve any kinds of sales business perfectly. It work as single place where user can keep product information and contact lists of customers. User can stay in touch with customer and contact with anytime...
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
Verified User in Events Services
The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
will microsoft dynamics undergo more repackages
1 comment
MP
They are updating annually their NAV product so I would assume they will be updating their CRM application as well.Read more
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 comments
JF
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences.Read more
Will Hubspot connect well with variety of accounting softwares?
5 comments
CM
There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant...Read more
Is there any way to email and add a call task on the same day in sequences?
4 comments
KH
yes you can use sequences for email and then make a workflow for adding task same day .Read more
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