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- Microsoft Dynamics 365 Customer Voice
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- Microsoft Dynamics 365 Customer Voice-vs-Qualtrics Customer Experience
Compare Dynamics 365 Customer Voice and Qualtrics Customer Experience 
At a Glance
Market Segments
Small-Business (40.0% of reviews)
Enterprise (51.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Dynamics 365 Customer Voice
Star Rating
(15)4.5 out of 5
Market Segments
Small-Business (40.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer VoiceQualtrics Customer Experience
Star Rating
(736)4.3 out of 5
Market Segments
Enterprise (51.4% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Qualtrics Customer Experience excels in its Net Promoter Score (NPS) analytics, scoring 9.1, which users say provides deeper insights into customer loyalty compared to Dynamics 365 Customer Voice's score of 7.9.
- Users report that the Ease of Setup is significantly better with Dynamics 365 Customer Voice, which has a score of 9.0, while Qualtrics scores 7.7, indicating that users find Dynamics 365 more user-friendly during initial implementation.
- G2 users highlight the superior Generative AI capabilities of Dynamics 365 Customer Voice, with both AI Text Generation and AI Text Summarization scoring 9.2, while Qualtrics scores 8.7 and 8.0 respectively, suggesting a more advanced AI feature set in Dynamics 365.
- Users on G2 report that Qualtrics shines in Customer Profiles management, scoring 9.2, which allows for more detailed customer segmentation compared to Dynamics 365's score of 8.1, making it a preferred choice for enterprises focused on personalized customer experiences.
- Reviewers mention that the Quality of Support is slightly better with Dynamics 365 Customer Voice, scoring 8.6 compared to Qualtrics' 8.5, indicating that users feel more supported when using Dynamics 365.
- Users say that the Customization options in Qualtrics, particularly in Multiple Branding Support (8.6), are more robust than those in Dynamics 365 (7.5), making it a better choice for businesses that require tailored branding solutions.
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Pricing
Entry-Level Pricing
Dynamics 365 Customer Voice
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Dynamics 365 Customer Voice
No trial information availableQualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.6
13
8.6
593
Ease of Use
8.7
13
8.4
595
Ease of Setup
9.0
8
7.6
352
Ease of Admin
8.8
8
7.9
346
Quality of Support
8.6
12
8.5
562
Has the product been a good partner in doing business?
8.3
7
8.5
338
Product Direction (% positive)
7.7
10
8.6
570
Features by Category
Social Analytics
Not enough data
8.2(won by default)
58
Not enough data
8.2(won by default)
64
Not enough data
8.4(won by default)
67
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
71
Not enough data
8.1(won by default)
72
Not enough data
8.3(won by default)
70
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.2
36
Not enough data
8.9
35
Not enough data
8.4
37
Engagement
Not enough data
8.4
38
Not enough data
8.9
38
Not enough data
8.8
34
Performance
Not enough data
8.7
33
Not enough data
9.3
34
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.9
7
9.1
108
8.2
10
8.8
106
7.7
10
8.7
103
7.8
9
7.6
59
Customization
8.1
8
8.4
92
8.1
7
8.4
99
7.5
6
8.6
93
7.6
7
8.4
90
Generative AI
Not enough data
8.7
9
Not enough data
8.0
9
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
91
Not enough data
8.6
98
Not enough data
8.4
113
Feedback Analysis
Not enough data
8.3
100
Not enough data
8.4
101
Not enough data
8.7
101
Feedback Sources
Not enough data
8.3
93
Not enough data
9.1
116
Not enough data
8.5
81
Not enough data
8.7
84
Generative AI
Not enough data
7.7
8
Not enough data
7.7
8
Monitoring & Listening
Not enough data
8.4
81
Not enough data
7.7
71
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.1
80
Not enough data
7.8
82
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
43
Not enough data
9.2
43
Not enough data
8.9
44
Predictions
Not enough data
9.0
43
Not enough data
8.7
44
Not enough data
Feature Not Available
Not enough data
8.5
43
Not enough data
9.0
44
Not enough data
8.8
44
Generative AI
Not enough data
9.2
6
Not enough data
9.2
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
132
Not enough data
8.3
96
Not enough data
8.4
72
Channels
Not enough data
8.4
66
Not enough data
8.8
135
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
50
Insight
Not enough data
8.3
67
Not enough data
8.3
121
Not enough data
8.0
48
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Customer Voice and Qualtrics Customer Experience are categorized as Experience Management
Unique Categories
Dynamics 365 Customer Voice has no unique categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Dynamics 365 Customer Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Financial Services
13.3%
Computer Software
13.3%
Wholesale
6.7%
Warehousing
6.7%
Other
40.0%
Information Technology and Services
10.4%
Higher Education
7.0%
Marketing and Advertising
5.4%
Education Management
5.4%
Computer Software
5.2%
Other
66.6%
Most Helpful Reviews
Dynamics 365 Customer Voice
Most Helpful Favorable Review
Vikram Singh C.
Verified User in Logistics and Supply Chain
Dynamics 365 customer voice comes with out-of-the-box integration with dynamics 365 sales and marketing. There are possibilities to record the responses anonymously and as well as non anonymously.
Most Helpful Critical Review
Chameleon R.
Verified User in Broadcast Media
I like the fact that it records every step of my communication with my clients for easy reference
Qualtrics Customer Experience
Most Helpful Favorable Review
Amanda W.
Verified User in Management Consulting
Clarabridge offers a fast, efficient way to handle unstructured data. Although there is still manual work involved when setting up a categorization structure, Clarabridge has some ways to suggest possible categories and themes. This greatly reduces the...
Most Helpful Critical Review
Verified User in Computer Software
Implementation and nickel | dime attitude of a professional services organization. The tool itself is a UI nightmare. The capabilities for text analytics are excellent, but it's like selling a good wine in a bottle with a messed-up cork. The implementation...
Vikram Singh C.
Verified User in Logistics and Supply Chain
Dynamics 365 customer voice comes with out-of-the-box integration with dynamics 365 sales and marketing. There are possibilities to record the responses anonymously and as well as non anonymously.
Amanda W.
Verified User in Management Consulting
Clarabridge offers a fast, efficient way to handle unstructured data. Although there is still manual work involved when setting up a categorization structure, Clarabridge has some ways to suggest possible categories and themes. This greatly reduces the...
Chameleon R.
Verified User in Broadcast Media
I like the fact that it records every step of my communication with my clients for easy reference
Verified User in Computer Software
Implementation and nickel | dime attitude of a professional services organization. The tool itself is a UI nightmare. The capabilities for text analytics are excellent, but it's like selling a good wine in a bottle with a messed-up cork. The implementation...
Alternatives
Discussions
Dynamics 365 Customer Voice has no discussions with answers
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I agree with you.Read more
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The text is in English and refers to a Java training course available in Nagpur. The link provided likely leads to more information about the course offered...Read more
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1 comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
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