Introducing G2.ai, the future of software buying.Try now

Compare Dynamics 365 Customer Voice and Qualtrics Customer Experience

Save
    Log in to your account
    to save comparisons,
    products and more.
At a Glance
Dynamics 365 Customer Voice
Dynamics 365 Customer Voice
Star Rating
(15)4.5 out of 5
Market Segments
Small-Business (40.0% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer Voice
Qualtrics Customer Experience
Qualtrics Customer Experience
Star Rating
(736)4.3 out of 5
Market Segments
Enterprise (51.4% of reviews)
Information
Entry-Level Pricing
Contact Us
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Reviewers mention that Qualtrics Customer Experience excels in its Net Promoter Score (NPS) analytics, scoring 9.1, which users say provides deeper insights into customer loyalty compared to Dynamics 365 Customer Voice's score of 7.9.
  • Users report that the Ease of Setup is significantly better with Dynamics 365 Customer Voice, which has a score of 9.0, while Qualtrics scores 7.7, indicating that users find Dynamics 365 more user-friendly during initial implementation.
  • G2 users highlight the superior Generative AI capabilities of Dynamics 365 Customer Voice, with both AI Text Generation and AI Text Summarization scoring 9.2, while Qualtrics scores 8.7 and 8.0 respectively, suggesting a more advanced AI feature set in Dynamics 365.
  • Users on G2 report that Qualtrics shines in Customer Profiles management, scoring 9.2, which allows for more detailed customer segmentation compared to Dynamics 365's score of 8.1, making it a preferred choice for enterprises focused on personalized customer experiences.
  • Reviewers mention that the Quality of Support is slightly better with Dynamics 365 Customer Voice, scoring 8.6 compared to Qualtrics' 8.5, indicating that users feel more supported when using Dynamics 365.
  • Users say that the Customization options in Qualtrics, particularly in Multiple Branding Support (8.6), are more robust than those in Dynamics 365 (7.5), making it a better choice for businesses that require tailored branding solutions.
Featured Products
Pricing
Entry-Level Pricing
Dynamics 365 Customer Voice
No pricing available
Qualtrics Customer Experience
Frontline Care
Contact Us
Browse all 4 pricing plans
Free Trial
Dynamics 365 Customer Voice
No trial information available
Qualtrics Customer Experience
No trial information available
Ratings
Meets Requirements
8.6
13
8.6
593
Ease of Use
8.7
13
8.4
595
Ease of Setup
9.0
8
7.6
352
Ease of Admin
8.8
8
7.9
346
Quality of Support
8.6
12
8.5
562
Has the product been a good partner in doing business?
8.3
7
8.5
338
Product Direction (% positive)
7.7
10
8.6
570
Features by Category
Social Media AnalyticsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Social Analytics
Not enough data
8.2
58
Not enough data
8.2
64
Not enough data
8.4
67
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2
71
Not enough data
8.1
72
Not enough data
8.3
70
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
Not enough data
8.8
42
Quality Assurance
Not enough data
9.2
36
Not enough data
8.9
35
Not enough data
8.4
37
Engagement
Not enough data
8.4
38
Not enough data
8.9
38
Not enough data
8.8
34
Performance
Not enough data
8.7
33
Not enough data
9.3
34
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
7.9
10
8.5
129
Analytics
7.9
7
9.1
108
8.2
10
8.8
106
7.7
10
8.7
103
7.8
9
7.6
59
Customization
8.1
8
8.4
92
8.1
7
8.4
99
7.5
6
8.6
93
7.6
7
8.4
90
Generative AI
Not enough data
8.7
9
Not enough data
8.0
9
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.5
127
Feedback Management
Not enough data
8.3
91
Not enough data
8.6
98
Not enough data
8.4
113
Feedback Analysis
Not enough data
8.3
100
Not enough data
8.4
101
Not enough data
8.7
101
Feedback Sources
Not enough data
8.3
93
Not enough data
9.1
116
Not enough data
8.5
81
Not enough data
8.7
84
Generative AI
Not enough data
7.7
8
Not enough data
7.7
8
Social Media Listening ToolsHide 15 FeaturesShow 15 Features
Not enough data
Not enough data
Monitoring & Listening
Not enough data
8.4
81
Not enough data
7.7
71
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.1
80
Not enough data
7.8
82
Not enough data
Not enough data
Not enough data
Not enough data
Proactive Customer RetentionHide 11 FeaturesShow 11 Features
Not enough data
8.9
46
Platform
Not enough data
8.5
43
Not enough data
9.2
43
Not enough data
8.9
44
Predictions
Not enough data
9.0
43
Not enough data
8.7
44
Not enough data
Feature Not Available
Not enough data
8.5
43
Not enough data
9.0
44
Not enough data
8.8
44
Generative AI
Not enough data
9.2
6
Not enough data
9.2
6
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
8.8
154
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
132
Not enough data
8.3
96
Not enough data
8.4
72
Channels
Not enough data
8.4
66
Not enough data
8.8
135
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
50
Insight
Not enough data
8.3
67
Not enough data
8.3
121
Not enough data
8.0
48
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Genesys AppFoundry MarketplaceHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Customer Voice
Dynamics 365 Customer Voice
Qualtrics Customer Experience
Qualtrics Customer Experience
Dynamics 365 Customer Voice and Qualtrics Customer Experience are categorized as Experience Management
Unique Categories
Dynamics 365 Customer Voice
Dynamics 365 Customer Voice has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Customer Voice
Dynamics 365 Customer Voice
Small-Business(50 or fewer emp.)
40.0%
Mid-Market(51-1000 emp.)
26.7%
Enterprise(> 1000 emp.)
33.3%
Qualtrics Customer Experience
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
13.0%
Mid-Market(51-1000 emp.)
35.6%
Enterprise(> 1000 emp.)
51.4%
Reviewers' Industry
Dynamics 365 Customer Voice
Dynamics 365 Customer Voice
Information Technology and Services
20.0%
Financial Services
13.3%
Computer Software
13.3%
Wholesale
6.7%
Warehousing
6.7%
Other
40.0%
Qualtrics Customer Experience
Qualtrics Customer Experience
Information Technology and Services
10.4%
Higher Education
7.0%
Marketing and Advertising
5.4%
Education Management
5.4%
Computer Software
5.2%
Other
66.6%
Most Helpful Reviews
Dynamics 365 Customer Voice
Dynamics 365 Customer Voice
Most Helpful Favorable Review
Vikram Singh C.
VC
Vikram Singh C.
Verified User in Logistics and Supply Chain

Dynamics 365 customer voice comes with out-of-the-box integration with dynamics 365 sales and marketing. There are possibilities to record the responses anonymously and as well as non anonymously.

Most Helpful Critical Review
Chameleon R.
CR
Chameleon R.
Verified User in Broadcast Media

I like the fact that it records every step of my communication with my clients for easy reference

Qualtrics Customer Experience
Qualtrics Customer Experience
Most Helpful Favorable Review
Amanda W.
AW
Amanda W.
Verified User in Management Consulting

Clarabridge offers a fast, efficient way to handle unstructured data. Although there is still manual work involved when setting up a categorization structure, Clarabridge has some ways to suggest possible categories and themes. This greatly reduces the...

Most Helpful Critical Review
Verified User
G
Verified User in Computer Software

Implementation and nickel | dime attitude of a professional services organization. The tool itself is a UI nightmare. The capabilities for text analytics are excellent, but it's like selling a good wine in a bottle with a messed-up cork. The implementation...

Alternatives
Dynamics 365 Customer Voice
Dynamics 365 Customer Voice Alternatives
AskNicely
AskNicely
Add AskNicely
SurveySparrow
SurveySparrow
Add SurveySparrow
Gainsight Customer Success
Gainsight Customer Success
Add Gainsight Customer Success
Birdeye
Birdeye
Add Birdeye
Qualtrics Customer Experience
Qualtrics Customer Experience Alternatives
Reputation
Reputation
Add Reputation
Birdeye
Birdeye
Add Birdeye
InMoment Experience Improvement (XI) Platform
InMoment Experience Improvement (XI) Platform
Add InMoment Experience Improvement (XI) Platform
SurveyMonkey
SurveyMonkey
Add SurveyMonkey
Discussions
Dynamics 365 Customer Voice
Dynamics 365 Customer Voice Discussions
Monty the Mongoose crying
Dynamics 365 Customer Voice has no discussions with answers
Qualtrics Customer Experience
Qualtrics Customer Experience Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 comments
Sosa W.
SW
I agree with you.Read more
What is the best way to learn Java scripts and build custom dashboards?
1 comment
Anuradha B.
AB
The text is in English and refers to a Java training course available in Nagpur. The link provided likely leads to more information about the course offered...Read more
What is qualtrics CX?
1 comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more