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Compare Drift and Qualified 
At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Mid-Market (69.9% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Contact Us
Drift
Star Rating
(1,252)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansQualified
Star Rating
(1,215)4.9 out of 5
Market Segments
Mid-Market (69.9% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in its live chat functionality, with a score of 9.1, while Qualified outshines with a score of 9.7, indicating a more robust and user-friendly live chat experience.
- Reviewers mention that Qualified's AI capabilities, particularly in AI Text Generation and AI Text Summarization, are superior, scoring 9.2 and 9.1 respectively, compared to Drift's lower scores of 7.7 and 7.9, highlighting Qualified's advanced AI features.
- G2 users note that Qualified offers better customization options, with a score of 9.4 for its Customization Interface, while Drift scores 8.5, suggesting that users can tailor their experience more effectively with Qualified.
- Users on G2 highlight that Qualified's quality of support is exceptional, scoring 9.9, compared to Drift's 8.8, indicating that users may find more reliable assistance and resources with Qualified.
- Reviewers say that Qualified's meeting scheduling feature is more efficient, scoring 9.0, while Drift scores 8.7, suggesting that users may have a smoother experience in organizing meetings with Qualified.
- Users report that Drift's entry-level price starts at $2,500, making it more accessible for mid-market companies, while Qualified's starting price of $3,500 may be a barrier for some potential users, despite its higher overall ratings.
Featured Products
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AiSDR
(52)
Customer Self-Service
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Default
(53)
Customer Self-Service
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Social Intents
(10)
Customer Self-Service
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Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Free Trial
Drift
Free Trial is available
Qualified
No trial information availableRatings
Meets Requirements
8.7
1,015
9.6
971
Ease of Use
8.7
1,028
9.3
979
Ease of Setup
8.5
505
9.2
689
Ease of Admin
8.5
472
9.2
691
Quality of Support
8.8
936
9.9
970
Has the product been a good partner in doing business?
8.9
471
9.9
707
Product Direction (% positive)
8.9
993
9.9
903
Features by Category
Messenger
8.5
203
|
Verified
9.3
290
|
Verified
8.2
201
|
Verified
9.1
299
|
Verified
9.1
273
|
Verified
9.7
369
|
Verified
8.5
250
|
Verified
9.3
331
|
Verified
Channels
7.9
116
|
Verified
Feature Not Available
8.9
249
|
Verified
9.6
332
|
Verified
7.7
91
|
Verified
7.7
134
7.6
81
|
Verified
Feature Not Available
7.8
90
|
Verified
8.8
138
|
Verified
Customers
8.6
224
|
Verified
9.4
320
|
Verified
8.4
202
|
Verified
9.4
281
|
Verified
8.1
241
|
Verified
9.3
328
|
Verified
8.7
240
|
Verified
9.6
320
|
Verified
8.5
244
|
Verified
9.4
322
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
315
|
Verified
9.5
53
|
Verified
8.2
309
|
Verified
9.1
55
|
Verified
8.2
288
|
Verified
9.0
46
|
Verified
8.7
304
|
Verified
9.6
54
|
Verified
Organization
8.0
265
|
Verified
9.1
41
|
Verified
8.0
269
|
Verified
9.2
43
|
Verified
8.3
276
|
Verified
9.2
46
|
Verified
Performance Analysis
7.8
241
|
Verified
8.9
36
|
Verified
8.0
261
|
Verified
9.5
37
|
Verified
Sales Analysis
7.5
215
|
Verified
8.7
34
|
Verified
7.7
221
|
Verified
8.8
32
|
Verified
Generative AI
7.5
87
9.3
32
7.6
85
9.4
29
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Availability
Not enough data
9.4
163
Not enough data
9.4
174
Not enough data
9.2
125
Platform Additional Functionality
Not enough data
9.5
190
Not enough data
9.5
153
Not enough data
Feature Not Available
Not enough data
9.5
177
Not enough data
9.6
180
Responses
Not enough data
9.4
30
Not enough data
9.6
31
Not enough data
9.5
29
Automation - AI Agents
Not enough data
9.6
25
Not enough data
9.2
25
Not enough data
9.5
28
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.5
29
Not enough data
9.7
29
Not enough data
9.8
29
Autonomy - AI Agents
Not enough data
9.4
29
Not enough data
9.4
28
Not enough data
9.8
26
Not enough data
9.4
26
Generative AI
Not enough data
9.5
24
Not enough data
9.5
24
Responses
8.2
280
9.5
472
8.3
268
9.5
455
8.4
303
9.6
484
8.1
273
9.4
409
8.0
228
9.0
323
Platform
8.9
309
9.8
497
8.4
291
9.5
486
8.4
275
9.4
459
8.1
281
9.3
478
7.9
240
9.2
374
8.4
261
9.5
425
8.2
286
9.5
437
Generative AI
7.7
84
9.1
138
7.7
82
9.0
132
Conversational Platform
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Not enough data
Generative AI
7.9
31
Not enough data
7.7
31
Not enough data
Notifications
Not enough data
9.3
188
Not enough data
9.2
175
Not enough data
9.4
189
Settings
Not enough data
9.4
190
Not enough data
9.5
198
Not enough data
9.4
190
Personalization
Not enough data
9.4
190
Not enough data
9.5
174
Integrations
Not enough data
9.4
186
Not enough data
9.6
203
Not enough data
7.9
133
Not enough data
8.7
159
Not enough data
9.0
163
Generative AI
Not enough data
8.8
85
Not enough data
8.8
74
Not enough data
8.5
68
Not enough data
8.6
67
Not enough data
8.5
65
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
7.4
92
8.5
98
7.9
95
9.0
110
7.8
91
Feature Not Available
7.3
88
Feature Not Available
8.0
94
9.6
131
Branding & Customizatio
8.2
94
9.2
122
8.3
93
9.3
116
7.9
90
9.2
104
Automatic Rules & Configurations
8.4
95
9.5
128
8.2
90
9.5
119
8.1
93
9.2
118
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
7.7
31
9.3
42
7.9
30
9.3
40
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
9.1
126
7.7
81
9.1
123
7.3
81
8.6
80
Communication
9.2
542
|
Verified
9.7
597
|
Verified
8.5
538
|
Verified
9.4
584
|
Verified
7.8
323
|
Verified
8.6
339
8.6
414
|
Verified
9.4
446
|
Verified
7.9
189
9.1
381
|
Verified
Internal Use
8.4
461
|
Verified
9.4
516
|
Verified
8.7
471
|
Verified
9.3
475
|
Verified
8.5
472
|
Verified
9.5
526
|
Verified
8.2
409
|
Verified
9.3
482
|
Verified
8.3
372
|
Verified
9.1
371
|
Verified
8.1
402
|
Verified
9.3
469
|
Verified
Generative AI
7.4
20
Not enough data
Self-Service Experience
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
9.2
10
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
10.0
12
Not enough data
9.2
13
Autonomy
Not enough data
9.3
12
Not enough data
9.4
11
Not enough data
9.7
11
Not enough data
9.3
12
Outbound Sales
Not enough data
8.8
10
Not enough data
9.3
10
Not enough data
8.5
8
Not enough data
9.4
11
Not enough data
9.0
10
Inbound Sales
Not enough data
9.4
12
Not enough data
9.7
11
Not enough data
9.2
10
Not enough data
9.6
13
Not enough data
9.5
13
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Qualified are categorized as Business Scheduling, AI Sales Assistant, Conversational Marketing, Chatbots, Bot Platforms, and Live Chat
Unique Categories
Drift is categorized as Conversational Support, Customer Self-Service, and Customer Service Automation
Qualified is categorized as AI SDRs, Buyer Intent Data Providers, Online Appointment Scheduling, Salesforce AppExchange Apps, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.8%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Computer Software
43.8%
Information Technology and Services
18.7%
Computer & Network Security
4.5%
Marketing and Advertising
4.1%
Financial Services
2.8%
Other
26.1%
Most Helpful Reviews
Drift
Most Helpful Favorable Review
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Most Helpful Critical Review
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Qualified
Most Helpful Favorable Review
Justina L.
Verified User in Information Technology and Services
(1) Solid Salesforce Integration [along with tying into Hubspot, DemandBase, 6Sense, Clearbit, Outreach, etc] (2) Dynamic lead routing capabilities (3) A handholding experience with your CS where they build your chat experiences, set up lead routing, add...
Most Helpful Critical Review
Verified User in Computer Software
Implementation takes a long time. Editing each experience whenever changes are made to routing is cumbersome. Support team is slow to respond to urgent requests, and requests are not always resolved. Have to ping Success Architects multiple times in order...
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Justina L.
Verified User in Information Technology and Services
(1) Solid Salesforce Integration [along with tying into Hubspot, DemandBase, 6Sense, Clearbit, Outreach, etc] (2) Dynamic lead routing capabilities (3) A handholding experience with your CS where they build your chat experiences, set up lead routing, add...
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Verified User in Computer Software
Implementation takes a long time. Editing each experience whenever changes are made to routing is cumbersome. Support team is slow to respond to urgent requests, and requests are not always resolved. Have to ping Success Architects multiple times in order...
Alternatives
Discussions
Do I have to completely remove all of my lead capture forms?
2 comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
What's the most creative experience you've created?
1 comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
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