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Compare Dialpad Connect and OpenPhone 
At a Glance
Market Segments
Small-Business (58.0% of reviews)
Small-Business (91.6% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$15.00 1 per user per month (billed annually)
Dialpad Connect
Star Rating
(3,900)4.4 out of 5
Market Segments
Small-Business (58.0% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansOpenPhone
Star Rating
(2,741)4.7 out of 5
Market Segments
Small-Business (91.6% of reviews)
Entry-Level Pricing
$15.00 1 per user per month (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dialpad Connect offers robust phone call features with a score of 9.2, but OpenPhone edges ahead with a score of 9.4, highlighting its superior call quality and reliability, which reviewers mention is crucial for maintaining professional communication.
- Reviewers mention that OpenPhone excels in ease of use, scoring 9.5 compared to Dialpad Connect's 9.1. Users appreciate OpenPhone's intuitive interface, making it easier for teams to adopt and utilize the software effectively.
- G2 users highlight that OpenPhone's quality of support is rated at 9.2, significantly higher than Dialpad Connect's 8.5. Reviewers say that OpenPhone's customer service is responsive and helpful, which is essential for resolving issues quickly.
- Users on G2 report that Dialpad Connect's call recording feature scores 8.9, while OpenPhone shines with a score of 9.3. Reviewers mention that OpenPhone's recording capabilities are more reliable and user-friendly, making it easier to access and manage recorded calls.
- Reviewers mention that OpenPhone's personalization options score 9.1, compared to Dialpad Connect's 8.7. Users appreciate the ability to customize their experience, which enhances user satisfaction and engagement.
- Users say that while both products offer solid instant messaging features, OpenPhone's score of 9.4 surpasses Dialpad Connect's 9.1. Reviewers highlight that OpenPhone's messaging interface is more streamlined, facilitating better team collaboration.
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Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
OpenPhone
Starter
$15.00
1 per user per month (billed annually)
For individuals and sole proprietors:
- One new local or toll-free number per user
- Calling and messaging to US and Canadian numbers
- Voicemail transcripts
Free Trial
Dialpad Connect
Free Trial is available
OpenPhone
Free Trial is available
Ratings
Meets Requirements
8.9
3,158
9.2
2,261
Ease of Use
9.1
3,174
9.5
2,299
Ease of Setup
9.0
1,161
9.3
1,588
Ease of Admin
8.9
1,098
9.5
1,010
Quality of Support
8.5
2,449
9.2
2,132
Has the product been a good partner in doing business?
8.9
1,022
9.5
999
Product Direction (% positive)
8.2
3,011
9.3
2,166
Features by Category
Lead Facilitation
7.5
20
Not enough data
7.2
20
Not enough data
7.8
20
Not enough data
7.8
21
Not enough data
Organization
7.8
20
Not enough data
8.7
21
Not enough data
8.7
20
Not enough data
Performance Analysis
8.1
22
Not enough data
8.3
22
Not enough data
Sales Analysis
7.8
20
Not enough data
7.8
20
Not enough data
Generative AI
8.9
11
Not enough data
9.1
11
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.7
1267
Not enough data
8.8
283
Not enough data
8.9
40
Not enough data
8.9
318
Not enough data
9.3
43
Not enough data
Meeting Coordination
8.7
1182
Not enough data
8.8
1103
Not enough data
8.9
350
Not enough data
9.2
352
Not enough data
Software Type
8.6
1030
Not enough data
9.0
341
Not enough data
8.9
258
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.1
18
Not enough data
8.5
17
Not enough data
8.7
18
Not enough data
Feedback Analysis
9.0
18
Not enough data
8.8
18
Not enough data
8.5
17
Not enough data
Feedback Sources
8.5
17
Not enough data
8.2
16
Not enough data
7.6
17
Not enough data
8.6
17
Not enough data
Generative AI
8.8
16
Not enough data
8.8
16
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.1
106
Not enough data
9.0
118
Not enough data
8.4
109
Not enough data
8.2
109
Not enough data
7.6
103
Not enough data
7.6
101
Basic Communication
9.2
867
|
Verified
9.4
1421
8.3
407
|
Verified
Feature Not Available
9.1
680
|
Verified
9.4
1322
8.4
427
|
Verified
Feature Not Available
8.9
605
|
Verified
Feature Not Available
9.2
600
|
Verified
8.8
929
Agentic AI - VoIP Providers
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
7.1
13
Not enough data
7.2
13
Access
8.7
495
|
Verified
Feature Not Available
8.8
549
|
Verified
Feature Not Available
9.1
662
|
Verified
9.1
1068
Advanced Features
8.6
614
|
Verified
7.7
672
8.7
485
|
Verified
8.2
878
9.3
756
|
Verified
9.5
1287
Agentic AI - Google Workspace Communication Tools
Not enough data
8.6
7
Agentic AI - Outbound Call Tracking
Not enough data
7.5
12
Not enough data
7.5
12
Calling
8.9
591
9.2
868
|
Verified
Feature Not Available
8.5
745
|
Verified
9.1
622
9.3
860
|
Verified
9.1
637
9.1
596
Not enough data
Not enough data
Contacts
8.7
634
9.1
904
|
Verified
8.6
562
8.9
785
|
Verified
8.5
503
8.7
768
|
Verified
Insights
8.5
479
9.0
805
|
Verified
8.7
540
8.4
745
Feature Not Available
8.8
844
|
Verified
Feature Not Available
7.9
713
|
Verified
8.3
392
Feature Not Available
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.7
90
|
Verified
Not enough data
9.1
96
|
Verified
Not enough data
9.0
79
|
Verified
Not enough data
Features
9.1
121
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
112
|
Verified
Not enough data
9.3
83
|
Verified
Not enough data
8.8
98
|
Verified
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and OpenPhone are categorized as Google Workspace Communication Tools, Outbound Call Tracking, and VoIP Providers
Unique Categories
Dialpad Connect is categorized as UCaaS Platforms, Feedback Analytics, AI Sales Assistant, and Video Conferencing
OpenPhone has no unique categories
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OpenPhone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.6%
Information Technology and Services
8.4%
Computer Software
8.2%
Financial Services
4.7%
Real Estate
3.6%
Other
66.6%
Real Estate
8.3%
Construction
5.4%
Consumer Services
5.2%
Marketing and Advertising
5.1%
Computer Software
5.1%
Other
71.0%
Most Helpful Reviews
Dialpad Connect
Most Helpful Favorable Review
Frederick W.
Verified User in Utilities
Very simple service. It is so easy to register and start to work with. I like the quality of the connection, not one of my clients complained that the connection is bad. I also like the simplicity of the invitation to the conference. The client does not...
Most Helpful Critical Review
Garrett O.
Verified User in Luxury Goods & Jewelry
They are charging us more than double what we need. We are paying more than 10x what we originally signed a contract for. They lied to us when they told us they would downgrade the number of users to the actual number of users we have. They keep increasing...
OpenPhone
Most Helpful Favorable Review
Rahul B.
Verified User in Information Technology and Services
We switched to OpenPhone from another provider. The porting process was smooth. The team management web interface is super slick. So do OpenPhones native mobile apps. But above all, what we like most is the Slack integration. Our usage is very light,...
Most Helpful Critical Review
Verified User in Construction
The software is soooooo buggy. Never been right since I've had it. If I was more of a socialite I could never use open phone. It gets me by.
Frederick W.
Verified User in Utilities
Very simple service. It is so easy to register and start to work with. I like the quality of the connection, not one of my clients complained that the connection is bad. I also like the simplicity of the invitation to the conference. The client does not...
Rahul B.
Verified User in Information Technology and Services
We switched to OpenPhone from another provider. The porting process was smooth. The team management web interface is super slick. So do OpenPhones native mobile apps. But above all, what we like most is the Slack integration. Our usage is very light,...
Garrett O.
Verified User in Luxury Goods & Jewelry
They are charging us more than double what we need. We are paying more than 10x what we originally signed a contract for. They lied to us when they told us they would downgrade the number of users to the actual number of users we have. They keep increasing...
Verified User in Construction
The software is soooooo buggy. Never been right since I've had it. If I was more of a socialite I could never use open phone. It gets me by.
Discussions
Does anyone use UberConference as their main tool?
11 comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
Is open phone legit?
26 comments
G2
Here you get good quality openphone accounts with good rate http://pvaatoz.com/allpro/openphone.html
Read more
Is open phone free?
11 comments
JR
No translation is needed as "NO" is already understood in English.Read more
What is like Google Voice?
4 comments
ML
The ability to use both a web app and phone app, which are constantly in sync, so that you can make calls or texts on your computer's web browser and on your...Read more
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