Introducing G2.ai, the future of software buying.Try now
Compare CustomBooks™ and QuickBooks Online 
At a Glance
Market Segments
Small-Business (58.8% of reviews)
Small-Business (82.4% of reviews)
Entry-Level Pricing
$19 month
$20 per month
CustomBooks™
Star Rating
(71)4.4 out of 5
Market Segments
Small-Business (58.8% of reviews)
Entry-Level Pricing
$19 month
Browse all 4 pricing plansQuickBooks Online
Star Rating
(3,459)4.0 out of 5
Market Segments
Small-Business (82.4% of reviews)
Entry-Level Pricing
$20 per month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that QuickBooks Online excels in its Inventory Tracking feature, scoring a solid 9.0, which allows for effective management of stock levels. In contrast, CustomBooks™ also performs well with a score of 9.3, but users mention that its Centralized Inventory Database is particularly beneficial for businesses managing multiple locations.
- Reviewers mention that CustomBooks™ shines in Accounts Payable Automation, achieving a high score of 9.0, which streamlines payment processes. QuickBooks Online, while still effective, scores lower at 7.6, leading users to express a desire for more robust automation features.
- G2 users highlight the superior Invoice Customization capabilities of CustomBooks™, which scores 9.0, allowing for tailored invoices that meet specific business needs. QuickBooks Online, with a score of 8.1, is noted for its basic customization options, which some users find limiting.
- Users on G2 report that CustomBooks™ offers a more user-friendly Setup Process, scoring 8.9 compared to QuickBooks Online's 7.9. Reviewers mention that the intuitive interface of CustomBooks™ makes onboarding smoother for new users.
- Reviewers say that the Quality of Support is significantly better with CustomBooks™, scoring 8.7, as users appreciate the responsive customer service. QuickBooks Online, with a score of 7.5, has received feedback about slower response times and less personalized support.
- Users report that CustomBooks™ provides more advanced Reporting & Analytics features, scoring 9.4, which allows for deeper insights into financial performance. QuickBooks Online, while functional with a score of 8.6, is seen as lacking in the depth of analytics that CustomBooks™ offers.
Featured Products
Sponsored
Kechie
(13)
Accounting
Visit Website
Sponsored
aACE
(10)
Accounting
Visit Website
Sponsored
Digit
(4)
Accounting
Visit Website
Pricing
Entry-Level Pricing
CustomBooks™
StartUp
$19
month
- Unlimited Transactions
- 1 Active User
- Unlimited Accountant/Bookkeeper Seats
QuickBooks Online
Simple Start
$20
per month
- Customize and send invoices
- Track income and expenses
- Create and manage estimates
Free Trial
CustomBooks™
Free Trial is available
QuickBooks Online
Free Trial is available
Ratings
Meets Requirements
9.0
60
8.3
2,867
Ease of Use
9.0
60
8.2
2,904
Ease of Setup
8.9
18
7.9
1,437
Ease of Admin
9.1
18
8.1
1,351
Quality of Support
8.7
60
7.5
2,584
Has the product been a good partner in doing business?
9.5
18
7.8
1,316
Product Direction (% positive)
9.4
58
7.5
2,812
Features by Category
General Ledger
9.3
43
|
Verified
8.0
824
9.1
37
|
Verified
7.9
1257
|
Verified
9.0
39
|
Verified
8.1
1365
|
Verified
Accounts Receivable
9.0
39
|
Verified
8.1
1512
|
Verified
8.8
35
8.0
1226
|
Verified
8.4
18
7.7
1059
|
Verified
Accounts Payable
9.0
35
|
Verified
7.6
651
9.0
38
8.3
1376
|
Verified
9.3
37
|
Verified
8.1
1045
|
Verified
Other Functionality
9.1
33
|
Verified
7.7
828
|
Verified
8.8
32
|
Verified
7.7
855
|
Verified
8.9
34
|
Verified
7.7
829
|
Verified
8.8
32
|
Verified
7.6
1036
|
Verified
8.6
20
7.8
1206
|
Verified
9.2
40
|
Verified
8.4
1551
|
Verified
9.1
29
8.2
1068
|
Verified
9.0
31
|
Verified
8.1
1113
|
Verified
Reporting & Analytics
9.4
45
|
Verified
8.6
1714
|
Verified
9.1
43
|
Verified
8.1
1668
|
Verified
9.3
36
|
Verified
7.9
1302
|
Verified
9.1
44
8.2
1653
|
Verified
Platform
9.1
36
|
Verified
7.5
1445
|
Verified
9.0
36
7.7
1296
|
Verified
9.0
37
|
Verified
8.3
1546
|
Verified
8.9
31
|
Verified
7.9
956
|
Verified
9.3
41
|
Verified
8.3
1646
|
Verified
8.9
40
|
Verified
8.1
1453
|
Verified
Integration
9.1
37
|
Verified
7.9
1481
|
Verified
8.7
30
7.6
604
8.8
29
7.9
1108
Cash Flow
Not enough data
8.3
543
|
Verified
8.6
6
|
Verified
8.7
614
|
Verified
Not enough data
8.4
566
|
Verified
Budgeting & Forecasting
9.3
36
|
Verified
7.9
1302
|
Verified
Not enough data
8.1
505
|
Verified
Not enough data
7.9
422
|
Verified
9.7
5
|
Verified
8.2
530
|
Verified
Revenue
8.9
6
|
Verified
8.4
531
|
Verified
8.3
5
|
Verified
8.4
500
|
Verified
Feature Not Available
8.0
432
Payroll
Feature Not Available
8.4
450
|
Verified
Feature Not Available
8.2
442
|
Verified
Not enough data
8.2
471
|
Verified
8.7
5
|
Verified
8.3
520
|
Verified
AI
Not enough data
7.4
95
Not enough data
7.5
96
Not enough data
7.4
95
Not enough data
7.1
94
Not enough data
7.5
95
Not enough data
6.6
94
Not enough data
8.0
98
Not enough data
7.6
96
Not enough data
7.3
93
Not enough data
7.1
92
Mobile Applications - Accounting
Not enough data
7.8
43
Not enough data
7.6
41
Not enough data
7.8
42
Not enough data
6.4
42
Not enough data
7.9
43
Not enough data
8.1
43
Agentic AI - Accounting
Not enough data
Not enough data
General Ledger
9.3
43
|
Verified
8.0
824
9.1
37
|
Verified
7.9
1257
|
Verified
9.0
39
|
Verified
8.1
1365
|
Verified
Accounts Receivable
9.0
39
|
Verified
8.1
1512
|
Verified
8.8
35
8.0
1226
|
Verified
8.4
18
7.7
1059
|
Verified
Accounts Payable
9.0
35
|
Verified
7.6
651
9.0
38
8.3
1376
|
Verified
9.3
37
|
Verified
8.1
1045
|
Verified
Multichannel inventory management
Not enough data
8.5
79
9.3
5
8.5
80
Not enough data
8.5
76
3PL inventory management
9.3
5
8.8
92
Not enough data
8.7
82
Not enough data
8.5
84
Inventory Management
9.3
5
9.0
90
Not enough data
9.0
89
9.7
5
8.7
85
Not enough data
8.7
85
Not enough data
8.7
92
Inventory Management Platform Features
9.3
26
8.8
112
Feature Not Available
8.7
109
9.1
25
8.6
111
9.1
25
8.3
102
9.1
24
8.1
105
9.3
14
8.7
98
Feature Not Available
8.3
104
9.1
20
8.6
106
9.4
25
8.9
109
9.0
27
8.7
113
Order Entry
Not enough data
8.7
105
Not enough data
8.9
99
Not enough data
8.5
103
Order Tracking
Not enough data
8.1
88
Not enough data
8.0
90
Not enough data
8.0
85
Inventory Management
Not enough data
8.2
87
Not enough data
8.1
85
Not enough data
8.0
81
Customer Management
Not enough data
8.4
89
Not enough data
8.4
97
Not enough data
8.4
99
Subscription Management
Not enough data
8.6
102
Not enough data
8.3
97
Not enough data
8.5
104
Not enough data
8.4
93
Agentic AI - Order Management
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Agentic AI - Vendor Management
Not enough data
Not enough data
Revenue Recognition
Not enough data
8.4
135
Not enough data
8.3
143
Not enough data
8.3
151
Categories
Categories
Shared Categories
CustomBooks™ and QuickBooks Online are categorized as Accounting, Order Management, and Inventory Control
Unique Categories
CustomBooks™ has no unique categories
QuickBooks Online is categorized as Nonprofit Accounting and Vendor Management
Reviews
Reviewers' Company Size
CustomBooks™
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
QuickBooks Online
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
29.4%
Banking
7.4%
Marketing and Advertising
4.4%
Government Administration
4.4%
Retail
2.9%
Other
51.5%
Accounting
17.1%
Marketing and Advertising
5.5%
Construction
5.2%
Non-Profit Organization Management
4.4%
Information Technology and Services
4.3%
Other
63.6%
Most Helpful Reviews
CustomBooks™
Most Helpful Favorable Review
Falguni T.
Verified User in Furniture
Sales and Purchase orders management. Bank Reconciliations and Inventory Management. Variety of Reports
Most Helpful Critical Review
Verified User in Banking
Sometimes the transaction statistics are doubled
QuickBooks Online
Most Helpful Favorable Review
Verified User in Computer Software
The cloud deployment of QB online allowed me as a business user to start implementing on a weekend with no IT support required. I was able to load our chart of accounts and set up the integrations to our bank and credit card accounts immediately. In...
Most Helpful Critical Review
Kim E.
Verified User in Internet
Everything else is a nightmare. The navigation is not intuitive at all especially if you are a seasoned Quickbooks user, a financial professional. Many of the short-cuts I used to use when doing my data entry now do not work since QB now creates a large...
Falguni T.
Verified User in Furniture
Sales and Purchase orders management. Bank Reconciliations and Inventory Management. Variety of Reports
Verified User in Computer Software
The cloud deployment of QB online allowed me as a business user to start implementing on a weekend with no IT support required. I was able to load our chart of accounts and set up the integrations to our bank and credit card accounts immediately. In...
Verified User in Banking
Sometimes the transaction statistics are doubled
Kim E.
Verified User in Internet
Everything else is a nightmare. The navigation is not intuitive at all especially if you are a seasoned Quickbooks user, a financial professional. Many of the short-cuts I used to use when doing my data entry now do not work since QB now creates a large...
Discussions
How can i increase the safety protocol placed?
2 comments
TM
Hi Aditya, I'm not sure what you are asking but if you'd like to email help@accountingsuite.com we can get you sortedRead more
CustomBooks™ has no more discussions with answers
What phone app works if you are using Quick books V15.0.5R6
7 comments
JH
You are correct, you can only use the Invoicing app if you have the online version of Quickbooks. Hope this helps!Read more
What can you do with QuickBooks online?
3 comments
CV
It would be great to see QBO have the ability to send monthly statements via email, not the generic intuit email, but a selectable email that is by the...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
