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Compare Webex Suite and Zoom Workplace 
At a Glance
Market Segments
Enterprise (50.8% of reviews)
Small-Business (51.3% of reviews)
Entry-Level Pricing
$0.00
Free
Webex Suite
Star Rating
(18,396)4.2 out of 5
Market Segments
Enterprise (50.8% of reviews)
Entry-Level Pricing
$0.00
Browse all 5 pricing plansZoom Workplace
Star Rating
(55,626)4.6 out of 5
Market Segments
Small-Business (51.3% of reviews)
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoom Workplace excels in video streaming with a score of 9.0, while Webex Suite slightly edges out with a score of 9.1, indicating that Webex may offer a marginally better experience for high-quality video calls.
- Reviewers mention that Zoom Workplace's session recording feature is highly rated at 9.1, which is slightly better than Webex Suite's 9.0, suggesting that users find Zoom's recording capabilities more reliable for capturing meetings.
- G2 users highlight that Zoom Workplace has a superior mobile application experience with a score of 9.0 compared to Webex Suite's 8.7, indicating that Zoom's mobile interface is more user-friendly and efficient for on-the-go access.
- Users on G2 report that Zoom Workplace's ease of setup is rated at 9.1, while Webex Suite is at 8.4, suggesting that Zoom provides a more straightforward onboarding process for new users.
- Reviewers mention that Zoom Workplace's quality of support is rated at 8.7, which is slightly higher than Webex Suite's 8.5, indicating that users feel more satisfied with the support they receive from Zoom.
- Users say that Zoom Workplace shines in collaboration tools with a score of 9.2 for screen sharing, compared to Webex Suite's 9.0, suggesting that Zoom offers a more seamless experience for collaborative work during meetings.
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Pricing
Entry-Level Pricing
Webex Suite
Basic Plan
$0.00
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen Sharing
Zoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
Webex Suite
Free Trial is available
Zoom Workplace
Free Trial is available
Ratings
Meets Requirements
8.9
14,548
9.2
43,237
Ease of Use
8.7
14,595
9.1
43,365
Ease of Setup
8.4
2,807
9.1
13,748
Ease of Admin
8.4
2,562
9.0
12,841
Quality of Support
8.5
11,626
8.7
31,970
Has the product been a good partner in doing business?
8.7
2,456
9.1
12,007
Product Direction (% positive)
7.8
14,011
8.3
40,644
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
9.1
954
9.0
6921
|
Verified
9.0
935
9.1
7149
|
Verified
8.9
916
8.8
6354
|
Verified
Collaboration
8.9
872
8.6
5435
|
Verified
9.0
952
9.1
7142
|
Verified
9.0
945
9.0
6890
|
Verified
8.8
851
8.7
5302
|
Verified
9.2
973
9.3
7502
|
Verified
Functionality
8.8
855
8.6
5382
|
Verified
9.0
953
9.0
6666
|
Verified
8.9
858
8.7
5118
|
Verified
Agentic AI - Virtual Classroom
Not enough data
Not enough data
Business Instant Messaging
8.6
898
8.8
591
8.8
1001
8.9
618
8.5
916
8.7
600
Business Instant Messaging
8.9
964
9.1
592
8.8
906
9.3
598
Business Instant Messaging
8.7
857
9.1
594
8.8
918
9.0
603
8.7
825
8.6
589
Generative AI - Business Instant Messaging
8.7
19
8.7
103
AI - Business Instant Messaging
8.4
19
8.6
101
8.5
19
8.6
103
8.3
19
8.4
102
8.3
19
8.6
101
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Visual Tools
8.8
31
Not enough data
9.0
29
Not enough data
8.7
31
Not enough data
9.0
31
Not enough data
Office Customization
9.0
31
Not enough data
8.8
30
Not enough data
8.9
29
Not enough data
Guest Tools
8.5
30
Not enough data
8.8
30
Not enough data
8.7
29
Not enough data
Collaboration Tools
8.8
30
Not enough data
8.9
31
Not enough data
9.1
31
Not enough data
9.1
29
Not enough data
Agentic AI - Virtual Workspaces
Not enough data
Not enough data
Not enough data
Not enough data
Grammar
Not enough data
9.1
34
Not enough data
8.8
34
Not enough data
8.8
34
Formatting
Not enough data
8.6
33
Not enough data
8.6
32
Not enough data
8.2
32
Content
Not enough data
8.4
32
Not enough data
8.0
32
Not enough data
8.3
32
Product Type
Not enough data
8.8
31
Not enough data
8.9
31
Generative AI
Not enough data
8.6
29
Not enough data
8.9
30
Design Tools
8.9
333
8.8
282
8.8
332
8.8
276
8.6
290
8.5
275
8.7
295
8.6
278
8.8
312
8.9
279
Communication Tools
8.9
312
8.9
274
9.0
335
9.1
282
Integrations
8.8
268
8.4
273
9.0
335
9.0
269
Software Offering
8.8
333
8.8
271
9.2
368
9.4
279
9.1
353
9.1
271
Agentic AI - Collaborative Whiteboard
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
8.9
4842
9.0
17643
8.5
4201
|
Verified
8.6
13173
|
Verified
8.8
4554
|
Verified
8.8
14110
|
Verified
8.9
5067
|
Verified
8.9
18123
|
Verified
Conferencing Options
9.0
5206
|
Verified
9.1
20182
|
Verified
9.0
5433
|
Verified
9.2
20353
|
Verified
9.0
5349
|
Verified
9.3
22380
|
Verified
Application Tools
8.8
4295
|
Verified
8.9
16731
|
Verified
8.8
4850
|
Verified
9.1
20065
|
Verified
8.7
4819
8.9
16787
|
Verified
Agentic AI - Screen Sharing
Not enough data
Not enough data
Platform Basics
Not enough data
8.9
283
Not enough data
9.0
294
Not enough data
7.5
273
Platform Content
Not enough data
7.9
268
Not enough data
7.5
271
Not enough data
8.8
282
Platform Additional Functionality
Not enough data
8.1
292
Not enough data
7.7
273
Agentic AI - Screen and Video Capture
Not enough data
Not enough data
Inbox Tools
Not enough data
7.7
54
Not enough data
8.2
54
Not enough data
8.6
52
Not enough data
8.5
52
Coordination Tools
Not enough data
8.6
57
Not enough data
8.6
55
Not enough data
7.9
54
Software Options
Not enough data
9.2
53
Not enough data
9.1
55
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.6
38
Not enough data
8.1
36
Not enough data
9.4
9
Not enough data
9.2
10
Not enough data
8.8
10
Not enough data
7.8
10
Not enough data
8.7
10
Platform Data
Not enough data
8.0
36
Not enough data
8.4
36
Not enough data
8.3
36
Not enough data
8.6
36
Platform Interoperability
Not enough data
8.6
40
Not enough data
8.1
37
Platform Additional Functionality
Not enough data
8.5
36
Additional Functionality - Visitor Management
Not enough data
7.6
9
Not enough data
7.6
9
Not enough data
9.1
9
Not enough data
7.9
8
Agentic AI - Visitor Management
Not enough data
Not enough data
Collaboration
9.0
18
Not enough data
8.9
18
Not enough data
8.8
18
Not enough data
9.0
18
Not enough data
Hardware
8.9
18
Not enough data
8.7
18
Not enough data
Security
8.9
18
Not enough data
8.5
18
Not enough data
Agentic AI - Visual Collaboration Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.6
22
Not enough data
8.7
23
Not enough data
8.7
26
Platform Content
Not enough data
8.3
21
Not enough data
7.9
22
Platform Interoperability
Not enough data
8.5
25
Platform Additional Functionality
Not enough data
8.5
25
Not enough data
8.0
25
Not enough data
8.3
22
Agentic AI - Digital Signage
Not enough data
Not enough data
Collaboration Tools
9.0
10054
|
Verified
9.2
31339
|
Verified
9.1
2860
|
Verified
Feature Not Available
8.8
2545
|
Verified
Feature Not Available
9.0
3088
|
Verified
9.1
15192
|
Verified
9.0
2936
9.1
15316
|
Verified
Meeting Coordination
8.7
9046
8.9
28665
|
Verified
8.7
8539
|
Verified
9.0
27777
|
Verified
8.7
8914
|
Verified
8.9
28085
|
Verified
8.8
3065
|
Verified
9.0
15705
|
Verified
Software Type
8.6
7646
|
Verified
8.9
27156
|
Verified
8.8
3007
|
Verified
8.8
14373
|
Verified
9.0
3152
|
Verified
9.2
16417
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
Not enough data
8.1
308
Not enough data
8.4
320
Shared Calendar
Not enough data
8.4
297
Not enough data
8.1
310
Accessibility
Not enough data
8.1
301
Not enough data
7.9
298
Integration
Not enough data
8.1
296
Not enough data
8.1
307
Not enough data
8.4
296
Notifications
Not enough data
8.1
302
Not enough data
7.7
301
Generative AI
Not enough data
7.3
214
Not enough data
7.5
224
Not enough data
7.4
230
Agentic AI - Calendar
Not enough data
Not enough data
Design
Not enough data
9.0
17
Not enough data
8.9
17
Not enough data
9.2
17
Collaboration
Not enough data
9.1
17
Not enough data
8.8
17
File Types
Not enough data
8.9
17
Not enough data
9.1
17
Not enough data
8.6
17
Edit & Revise
Not enough data
8.6
17
Not enough data
8.3
17
Not enough data
8.9
17
Integrate & Embed
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.9
17
Operating System
Not enough data
9.0
17
Not enough data
9.0
17
Not enough data
8.7
17
Generative AI
Not enough data
9.0
17
Not enough data
9.3
17
Not enough data
9.0
17
Not enough data
9.6
17
Not enough data
8.7
17
Agentic AI - Document Creation
Not enough data
Not enough data
Integrations
Not enough data
8.0
590
Not enough data
8.8
612
Not enough data
8.9
616
Not enough data
7.9
585
Not enough data
7.8
581
Branding & Customizatio
Not enough data
8.3
586
Not enough data
8.6
605
Not enough data
8.3
584
Automatic Rules & Configurations
Not enough data
8.6
590
Not enough data
8.6
601
Not enough data
8.6
612
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Seating Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tech Stack
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability and Performance - Generative AI Infrastructure
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.4
6
Cost and Efficiency - Generative AI Infrastructure
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.7
6
Integration and Extensibility - Generative AI Infrastructure
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Security and Compliance - Generative AI Infrastructure
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.2
6
Usability and Support - Generative AI Infrastructure
Not enough data
9.7
6
Not enough data
9.4
6
Meeting Prep - AI Meeting Assistants
9.3
25
8.6
38
9.3
25
9.0
40
9.6
25
8.8
39
Meeting Automation - AI Meeting Assistants
9.3
25
8.8
42
9.0
25
8.9
41
9.1
25
9.0
39
Meeting Insights - AI Meeting Assistants
8.9
25
8.8
39
8.8
25
8.5
39
9.2
24
9.1
40
Accessibility - AI Meeting Assistants
8.8
24
8.7
38
8.9
24
8.9
41
9.3
24
8.9
36
Agentic AI - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.7
229
Not enough data
8.7
215
Not enough data
8.6
196
Not enough data
9.0
243
Not enough data
9.0
244
Not enough data
8.6
134
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.3
150
Not enough data
8.4
174
Not enough data
8.4
166
Not enough data
Advanced Features
7.9
122
Not enough data
8.2
123
Not enough data
8.6
167
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.0
142
9.0
1733
|
Verified
8.9
158
8.9
1710
|
Verified
9.0
101
8.8
1605
Features
9.0
153
8.9
1616
|
Verified
8.8
96
8.8
1558
9.0
148
9.0
2025
|
Verified
9.1
166
9.2
2282
|
Verified
9.1
148
9.3
2361
|
Verified
9.1
137
8.9
1846
|
Verified
Categories
Categories
Shared Categories
Webex Suite and Zoom Workplace are categorized as Business Instant Messaging, Screen Sharing, UCaaS Platforms, Collaborative Whiteboard, Virtual Classroom, Video Conferencing, and AI Meeting Assistants
Unique Categories
Webex Suite is categorized as Visual Collaboration Platforms, Virtual Workspaces, and VoIP Providers
Zoom Workplace is categorized as Generative AI Infrastructure, Desk Booking, Business Scheduling, Email Client, AI Writing Assistant, Productivity Bots, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, and Calendar
Reviews
Reviewers' Company Size
Webex Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
8.4%
Financial Services
5.0%
Hospital & Health Care
4.9%
Higher Education
3.5%
Other
61.2%
Information Technology and Services
8.8%
Computer Software
8.2%
Marketing and Advertising
5.6%
Education Management
5.5%
Higher Education
4.7%
Other
67.2%
Most Helpful Reviews
Webex Suite
Most Helpful Favorable Review
Jatin A.
Verified User
It provides unlimited audio, video calls and web meetings from anywhere at anytime. It helps to stay connected between meetings with virtual meeting spaces, text messaging, file sharing, whiteboards etc. The collaboration can be done with over 500+ members...
Most Helpful Critical Review
Josh H.
Verified User in Marketing and Advertising
I dislike the lag. Seems like I have a lot of issues signing onto the service.
Zoom Workplace
Most Helpful Favorable Review
Kindy S.
Verified User in Broadcast Media
Zoom is a good platform for attending and hosting meetings and relatively easy to use. Zoom offers a clear quality of sound and video. Zoom Offer us video conferencing, if we want to video chat with friends, we can easily make a group on zoom and start...
Most Helpful Critical Review
Laryssa W.
Verified User in Marketing and Advertising
Ever since Zoom began updating Workplace, especially this year (2024), the experience has steadily declined. They've added so many bells and whistles, yet none of them actually improve our experience with hosting virtual meetings for clients and team...
Jatin A.
Verified User
It provides unlimited audio, video calls and web meetings from anywhere at anytime. It helps to stay connected between meetings with virtual meeting spaces, text messaging, file sharing, whiteboards etc. The collaboration can be done with over 500+ members...
Kindy S.
Verified User in Broadcast Media
Zoom is a good platform for attending and hosting meetings and relatively easy to use. Zoom offers a clear quality of sound and video. Zoom Offer us video conferencing, if we want to video chat with friends, we can easily make a group on zoom and start...
Josh H.
Verified User in Marketing and Advertising
I dislike the lag. Seems like I have a lot of issues signing onto the service.
Laryssa W.
Verified User in Marketing and Advertising
Ever since Zoom began updating Workplace, especially this year (2024), the experience has steadily declined. They've added so many bells and whistles, yet none of them actually improve our experience with hosting virtual meetings for clients and team...
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