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CINNOX
CINNOX
(34)
4.3 out of 5
CINNOX
By M800
Fin by Intercom
Fin by Intercom
(3,457)
4.5 out of 5
Fin by Intercom
By Intercom, Inc.
Optimized for quick response
At a Glance
CINNOX
CINNOX
Star Rating
(34)4.3 out of 5
Market Segments
Small-Business (50.0% of reviews)
Information
Entry-Level Pricing
$15.00 3 licences/month/billed annually
Browse all 2 pricing plans
Fin by Intercom
Fin by Intercom
Star Rating
(3,457)4.5 out of 5
Market Segments
Small-Business (58.9% of reviews)
Information
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Intercom excels in its Live Chat feature, scoring a remarkable 9.3, which reviewers mention provides a seamless and engaging experience for real-time customer interactions. In contrast, CINNOX's live chat feature, while functional, scores lower at 8.7, indicating room for improvement in user experience.
  • Reviewers mention that Intercom's Ticket Creation User Experience is rated at 8.7, highlighting its intuitive interface that simplifies the process for users. CINNOX, however, does not have a comparable score available, suggesting that users may find its ticketing system less user-friendly.
  • G2 users note that Intercom's Multi-Channel Coverage is rated at 8.8, allowing businesses to engage customers across various platforms effectively. CINNOX, on the other hand, has a lower score of 7.8, indicating that its multi-channel capabilities may not be as robust or comprehensive.
  • Users on G2 report that Intercom's Automation features, particularly in Customer Interaction Automation, score an impressive 9.4, showcasing its ability to streamline customer engagement processes. CINNOX's automation features, while present, do not match this level of effectiveness, leading to potential inefficiencies.
  • Reviewers mention that Intercom's Knowledge Base is highly rated at 9.0, providing users with a wealth of resources for self-service support. In contrast, CINNOX's knowledge base, while functional, does not receive the same level of praise, indicating that users may find it less comprehensive.
  • Users say that Intercom's Customization options are rated at 8.5, allowing businesses to tailor their communication strategies effectively. CINNOX, with a slightly lower score of 8.6, still offers customization but may not provide the same depth of options that users desire.
Featured Products
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Crescendo.ai
Customer Self-Service
Visit WebsiteVisit Website
Glia
Sponsored
You’re seeing this ad based on the product’s relevance to your search. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Glia
(55)
Customer Self-Service
Visit WebsiteVisit Website
Social Intents
Sponsored
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Social Intents
(10)
Customer Self-Service
Visit WebsiteVisit Website
Pricing
Entry-Level Pricing
CINNOX
Digital Commerce
$15.00
3 licences/month/billed annually
Browse all 2 pricing plans
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Browse all 5 pricing plans
Free Trial
CINNOX
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.3
30
8.8
2,634
Ease of Use
8.6
30
8.9
2,663
Ease of Setup
8.8
17
8.5
1,292
Ease of Admin
8.8
17
8.7
1,199
Quality of Support
8.8
30
8.7
2,532
Has the product been a good partner in doing business?
9.0
17
8.8
1,199
Product Direction (% positive)
7.5
28
8.8
2,484
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
8.6
1,776
Ticket and Case Management
Not enough data
8.7
1032
|
Verified
Not enough data
8.8
1050
|
Verified
Not enough data
8.7
1026
|
Verified
Not enough data
8.6
1074
|
Verified
Not enough data
8.3
614
|
Verified
Not enough data
8.8
1070
|
Verified
Not enough data
8.8
993
|
Verified
Not enough data
8.6
895
|
Verified
Generative AI
Not enough data
8.3
187
Not enough data
8.2
189
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.9
826
|
Verified
Not enough data
8.8
1025
|
Verified
Not enough data
9.4
1198
|
Verified
Not enough data
8.4
749
Not enough data
7.6
464
Platform
Not enough data
8.3
640
|
Verified
8.6
19
|
Verified
8.3
1160
|
Verified
Not enough data
8.8
743
|
Verified
Not enough data
8.7
709
|
Verified
Not enough data
8.1
935
|
Verified
Not enough data
8.1
938
|
Verified
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
8.4
558
Messenger
Not enough data
8.8
379
|
Verified
Not enough data
8.1
359
|
Verified
Not enough data
9.3
474
|
Verified
Not enough data
8.5
323
|
Verified
Channels
Not enough data
8.1
289
|
Verified
Not enough data
9.0
434
|
Verified
Not enough data
7.9
203
|
Verified
Not enough data
7.4
117
Not enough data
8.1
225
|
Verified
Customers
Not enough data
8.8
424
|
Verified
Not enough data
8.6
428
|
Verified
Not enough data
8.2
432
|
Verified
Not enough data
8.4
383
|
Verified
Not enough data
8.2
375
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Adoption PlatformHide 13 FeaturesShow 13 Features
Not enough data
8.7
226
User Analysis
Not enough data
8.6
138
Not enough data
8.3
155
User Support
Not enough data
9.1
165
Not enough data
8.1
117
Not enough data
8.8
149
Walkthrough Type
Not enough data
8.9
134
Not enough data
9.0
145
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
8.6
228
Channels
Not enough data
8.8
198
Not enough data
8.4
190
Not enough data
7.6
179
Design
Not enough data
8.6
195
Not enough data
8.5
197
Not enough data
8.8
202
Not enough data
8.7
193
Not enough data
8.8
187
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Shared InboxHide 12 FeaturesShow 12 Features
Not enough data
8.6
105
Productivity Tools
Not enough data
9.0
101
Not enough data
8.5
99
Not enough data
8.4
94
Not enough data
8.8
96
Not enough data
8.8
96
Not enough data
8.7
96
Not enough data
8.8
98
Analytics
Not enough data
8.2
85
Not enough data
8.4
93
Not enough data
8.3
93
Agentic AI - Shared Inbox
Not enough data
Not enough data
Not enough data
Not enough data
Contact CenterHide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
9.1
73
Responses
Not enough data
9.2
67
Not enough data
9.2
69
Not enough data
9.0
66
Automation - AI Agents
Not enough data
8.4
46
Not enough data
8.9
48
Not enough data
Feature Not Available
Not enough data
8.3
47
Not enough data
8.8
47
Platform
Not enough data
9.3
65
Not enough data
8.9
65
Not enough data
9.1
66
Autonomy - AI Agents
Not enough data
8.5
48
Not enough data
8.7
49
Not enough data
8.6
48
Not enough data
8.6
51
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
35
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
8.8
630
Responses
Not enough data
8.8
535
Not enough data
8.8
526
Not enough data
9.1
525
Not enough data
8.9
497
Not enough data
8.7
421
Platform
Not enough data
9.5
551
Not enough data
9.0
522
Not enough data
8.8
519
Not enough data
8.7
502
Not enough data
8.4
362
Not enough data
8.9
469
Not enough data
8.9
525
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
85
Conversational SupportHide 10 FeaturesShow 10 Features
8.0
6
8.8
1,175
Conversational Platform
8.3
5
8.7
1012
Not enough data
8.7
791
Not enough data
8.8
812
Not enough data
9.0
735
Support Automation
Not enough data
8.7
817
Not enough data
8.7
856
7.7
5
8.6
473
Not enough data
8.8
763
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
8.7
146
Customer Support
Not enough data
8.8
128
Not enough data
7.8
119
Not enough data
9.2
132
Automation
Not enough data
8.7
131
Not enough data
8.7
136
Not enough data
8.7
125
Artificial Intelligence
Not enough data
8.6
127
Not enough data
8.7
125
Not enough data
8.6
127
Live ChatHide 14 FeaturesShow 14 Features
8.5
23
8.7
1,716
Generative AI
Not enough data
8.3
230
Not enough data
8.3
228
Not enough data
Feature Not Available
Communication
8.7
19
|
Verified
9.3
1363
|
Verified
8.6
21
|
Verified
8.9
1371
|
Verified
8.1
14
8.8
1117
|
Verified
8.6
19
|
Verified
9.1
1282
|
Verified
8.0
10
|
Verified
8.5
524
Internal Use
8.6
19
|
Verified
8.3
1160
|
Verified
8.5
19
|
Verified
8.8
1024
|
Verified
8.8
20
|
Verified
8.4
975
|
Verified
8.8
19
|
Verified
8.7
1174
|
Verified
8.6
17
|
Verified
9.0
1246
|
Verified
8.6
21
|
Verified
8.6
1216
|
Verified
Customer Self-ServiceHide 17 FeaturesShow 17 Features
Not enough data
8.7
679
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
9.0
595
Not enough data
8.9
594
Not enough data
Feature Not Available
Not enough data
8.3
434
Not enough data
8.5
480
Self-Service Platform
Not enough data
8.7
476
Not enough data
8.8
480
Not enough data
8.3
418
Not enough data
8.7
465
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
9.2
89
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3
81
Not enough data
9.0
78
Not enough data
9.6
81
Channels
Not enough data
9.4
81
Not enough data
8.8
80
Not enough data
9.5
83
Not enough data
8.5
73
Not enough data
8.8
75
Insight
Not enough data
9.2
78
Not enough data
9.3
79
Not enough data
8.9
75
Not enough data
9.4
75
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.4
36
Not enough data
8.0
36
Not enough data
8.1
35
Not enough data
8.6
35
Not enough data
7.7
35
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.2
36
Not enough data
7.8
36
Not enough data
8.0
36
Not enough data
8.4
35
Automation
Not enough data
8.3
36
Not enough data
7.8
34
Not enough data
7.3
33
Autonomy
Not enough data
7.5
36
Not enough data
8.1
36
Not enough data
7.2
34
Not enough data
8.0
34
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CINNOX
CINNOX
Fin by Intercom
Fin by Intercom
CINNOX and Fin by Intercom are categorized as Conversational Support and Live Chat
Unique Categories
CINNOX
CINNOX is categorized as Contact Center
Fin by Intercom
Reviews
Reviewers' Company Size
CINNOX
CINNOX
Small-Business(50 or fewer emp.)
50.0%
Mid-Market(51-1000 emp.)
32.4%
Enterprise(> 1000 emp.)
17.6%
Fin by Intercom
Fin by Intercom
Small-Business(50 or fewer emp.)
58.9%
Mid-Market(51-1000 emp.)
36.9%
Enterprise(> 1000 emp.)
4.2%
Reviewers' Industry
CINNOX
CINNOX
Financial Services
17.6%
Pharmaceuticals
8.8%
Computer Software
8.8%
Real Estate
5.9%
Information Technology and Services
5.9%
Other
52.9%
Fin by Intercom
Fin by Intercom
Computer Software
26.5%
Information Technology and Services
13.1%
Financial Services
7.4%
Internet
5.1%
Marketing and Advertising
4.9%
Other
43.0%
Most Helpful Reviews
CINNOX
CINNOX
Most Helpful Favorable Review
Kevin P.
KP
Kevin P.
Verified User in Computer Software

maaiiconnect is a multi purpose communication software that can be used for customer meetings and for team collaboration. Through the widget, it allows customers to have live chats with you, start web calls and video conferences. In addition, customers can...

Most Helpful Critical Review
Verified User
G
Verified User in Pharmaceuticals

Lack of messaging channels support at the moment

Fin by Intercom
Fin by Intercom
Most Helpful Favorable Review
Eugenio S.
ES
Eugenio S.
Verified User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
Verified User
G
Verified User in Internet

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Alternatives
CINNOX
CINNOX Alternatives
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Fin by Intercom
Fin by Intercom Alternatives
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Discussions
CINNOX
CINNOX Discussions
Is there any chance Whatsapp and
3 comments
C
WhatsApp Business Integration: Video: https://youtu.be/u9N_963p8P8 Blog:...Read more
Essentials Package - Can I get a free trial?
1 comment
C
We have something even better, maaiiconnect Essentials plan is free of charge. It's the best way to try the service. Sign up link:...Read more
Essentials Package - Can I integrate the maaiiconnect widget on more than one website or domain?
1 comment
C
Yes, you can. maaiiconnect supports multi-website and domain.Read more
See all discussions
Fin by Intercom
Fin by Intercom Discussions
What is Intercom used for?
3 comments
Jhoanna T.
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
stephanie g.
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
Andrew B.
AB
Plus is $39/seat (User) per month. Its enough to get startedRead more
See all discussions
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Ask Fin by Intercom a QuestionContact Fin by Intercom

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CINNOX
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Fin by Intercom
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